OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.
If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone from us, which all come preloaded with our international SIM card and $10 balance.
To determine if your phone is locked, insert the OneSimCard SIM. If you get any of the following messages on your screen after entering the pin your phone is locked:
Insert SIM
SIM not valid
SIM Card Not Accepted
Enter Restriction Code
Enter Special Code
Enter Subsidy Code
Enter Subsidy Password
Contact Service Provider (Motorola)
or any other similar message!
Some mobile phone carriers lock their phones, so they can't be used with other carriers. The simplest way to find out if the phone is locked is to borrow a SIM card from anybody who is using a different mobile service provider. If you power-up the phone and it recognizes the SIM card, your phone is unlocked and OneSimCard's SIM card will work as well. OneSimCard does not provide unlocking services. However, we can recommend you a good unlocking company who will do this for you remotely without shipping your phone. ThePhoneUnlockers will be able to send you an unlock code for almost any phone within one day. Get more information about how to unlock a cell phone.
Yes, you can forward calls made to your domestic cell phone and landline numbers to your OneSimCard phone.
There are two ways of doing this:
Order a Personal Second Number - Local or Toll Free. You can then forward your US, Canadian or UK cell phone or landline to this number which will forward to your OneSimCard enabled phone. Calls received through a US or Canadian Personal Second Number will be charged an additional 29c/min. Calls received through a UK Personal Second Number will be charged a 25c connection fee only with no additional per minute charge.
Please Note: Your subscription to a Personal Second Number starts the moment your order is shipped. If you do not need your Second Number to be active right away, you can always wait and order a Second Number later at any time by logging in to your account.
Our sister site at www.LDPost.com offers Office Anywhere service that will provide you with a US Toll Free number that you can specify to ring at any number be it international or domestic. You can change the Forward To number on the fly by using the Web Interface.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It will only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you should do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:
To: 9146 Message: <*>146<*> + 00 + Country Code + Number + <#>
For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:
To: 9146 Message: <*>146<*>0016174895952<#>
After your SMS is sent wait approximately 10 seconds. You will get a callback as usual and your call will be connected to the destination number. Make sure that the balance on your account is greater than $5 so that SMS messaging capability is enabled on your phone.
Please Note:
1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
No, unless you have a "World Phone" from Verizon or Sprint that is dual-mode CDMA/GSM, such as some BlackBerry models, which require special dialing instructions to make outgoing calls.
CDMA-only phones will not work with OneSimCard service. OneSimCard service requires an unlocked GSM capable phone (for example, all AT&T or T-Mobile phones are GSM). Some domestic carriers such as Verizon and Sprint use CDMA technology, while most of the rest of the world uses GSM. Check with your wireless provider or phone manual if you are not sure if your phone is CDMA or GSM.
Yes - Voice Mail is available. You can turn it on/off from your phone or from our web site interface. Checking to see if there are any messages on your voicemail is free and can be done easily from your phone or online. Listening to your voice mail messages from your phone is billed at the cost of an outgoing call from the country you are in.
New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770.
New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905.
To turn voicemail ON from your phone: dial 091 and press the TALK button (or the SEND button)
To turn voicemail OFF from your phone: dial 090 and press the TALK button (or the SEND button)
To check if you have any voicemail messages from your phone: dial 094 and press the TALK button (or the SEND button)
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
You will receive an SMS notification for each new Voice mail received. Below is a sample notification message: "You have 1 new message in your mailbox at (Date, GMT Time). To listen to new message dial 095. Per minute charge applies."
The OneSimCard international SIM card works in Japan and South Korea. However, both countries use 3G networks, so only bi-modal (GSM-WCDMA) enabled phones with the specific UMTS 2100 frequency will work in these countries.
OneSimCard offers several cell phones with the necessary band for Japan and South Korea (that also work in every other country we cover):
Most GSM unlocked Tri-band or Quad-Band phones are compatible with OneSimCard service.
Verizon & Sprint dual-mode CDMA/GSM "World Phones" such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown here.
Some phones will allow calling only from OneSimCard menu. Some phones will allow calling directly, but with the use of prefix *146* as described in the user guide.
Some phones such as Samsung and some other brands require dialing a specific prefix *146* in front of the dialed string when used with a OneSimCard.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
To check your balance dial <*>146<*>099 and press the TALK (or SEND) button
To add funds dial <*>146<*>098XXXX<*>ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
You need to press <*> on your phone in the above dialing sequences
Activation of voice mail <*>146<*>091 and press the TALK (or SEND) button
Deactivation of voice mail <*>146<*>090 and press the TALK (or SEND) button
Check number of messages in Voice Mail <*>146<*>094 and press the TALK (or SEND) button
To listen to voice mail <*>146<*>095 and press the TALK (or SEND) button
The sequence <*>146<*> can be used from any phone. However, most phones do not require it.
It is possible to make almost any phone entirely compatible so you can call directly without using the OneSimCard menu or *146* by following the simple programming instructions below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)
Bear in mind that if you power the phone down and remove and reinstall the battery, you will need to go through this programming again.
Here is an incomplete list of compatible mobile phones with notes about specific OneSimCard compatibility. We are constantly working on updating this list. Please share with us your experience about your specific wireless phone model and we will share this information with others.
Yes, you can receive and send emails and also browse the Internet. Service is available in many countries. Please check the OneSIMcard Rates to see if GPRS Internet access is available in the country of your interest.
To find the GPRS programming instructions for your phone log in to your OneSimCard account, click on the "ON" button of GPRS data and then click on the link located under the button Remote Program. Programming your mobile phone is very simple and can be done remotely by sending programming instructions from OneSimCard.com to your phone.
Bear in mind that the minimum account balance required to initiate the GPRS Data session is $9 US.
OneSimCard international mobile service does not require dialing any access numbers when calling from international locations. However, when somebody is calling to your OneSimCard enabled phone there is an option for them to call through a Toll Free number rather than dialing your international mobile number directly. This call will not be billed to the caller, but instead will be charged to your OneSimCard account at additional 29 c/min to the incoming rate in the country where you are receiving the call.
At this time we have Toll Free and Local Access numbers (common second numbers) available in the following countries:
Australia
Austria
Canada
France
Germany
Israel
Spain
USA - Toll Free as well as local access numbers in New York City, Washington DC and Los Angeles
You can find these numbers in the User Guide or in your OneSimCard web account portal.
Yes, you can send SMS message(s) by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is OneSimCard main mobile phone number.
Please bear in mind that message should be sent in English characters. Obviously, no attachments to this email are allowed.
This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing to the OneSimCard customer to receive it. You should have at least $5 on your account for free messages to be delivered.
Yes, you can browse the Internet. Service is available in many countries. Please check the OneSIMcard Rates to see if GPRS internet access is available in the country of your interest.
To find the GPRS programming instructions for your phone log in to your OneSimCard account, click on the "ON" button of GPRS data and then click on the link located under the button Remote Program. Programming your mobile phone is very simple and could be done remotely by sending the programming instructions from OneSimCard.com to your phone.
Bear in mind that the minimum account balance required to initiate the GPRS Data session is $9 US.
OneSimCard can be used on cruise ships when the ship is close enough to shore so the cell tower signal could be picked up by the phone. Obviously, it will work only when the phone is close to those countries where OneSimCard provides international roaming services.
Rates would be the same as if a call was made from the shore of the country of stay. There is no other option to use OneSimCard service on a cruise ship. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal.
Will I Be Able to Send and Receive SMS Messages from and to Verizon, Sprint Phones?
Yes, you will be able to Send and Receive SMS messages to and from Verizon and Sprint phones.
In December 2008 we built a new bridge to CDMA networks. As the result, the SMS messages will be delivered to and from CDMA carriers like Verizon, Spring, Bell Canada, Telus, etc.
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
Yes. You can access the Voice Mail from other phones.
First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.
Once the password is set up, you can dial this low cost international land-line voice mail access number: (011)-372-686-8987 and enter your OneSimCard mobile number at the prompt and then the password.
New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770.
New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905.
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
Some phones do require manual change of bands. If you were using the phone in USA (bands 850/1900) and then go to Europe (bands 900/1800) you might need to change bands. In most phones it is done in Settings - Networks menu.
When outside of North America make sure you have set:
Bands to 900/1800 GSM
Network selection to automatic
Most newer phones do not require any manual band changes, but older phones like Motorola V66 and some others do.
First you need to make sure you have funds in your 1SIM Money Fund.
You can do this by going to your 1SIM Fund menu and adding money from your PayPal or using other Cash methods you will see available on the screen.
Once you have money in your fund, then you can add funds to the phone service by one of the following methods:
To recharge from your onesimcard.com portal:
Go to Recharge Menu and recharge your SIM or
Set up auto-recharge in Recharge Settings Menu
To recharge from the phone using 1SIM Fund:
Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.
To recharge from the phone:
From the OneSimCard menu of your phone, scroll down to Add Credit and select this option. You will see 'Please enter PIN' on the screen. Enter 4 digit 1SIM Fund PIN + <*> + Amount + press the OK. For example, if you need to add $50 and the PIN is is 8654: You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+<*>+Amount+ Talk (Send) button. For example, if you need to add $50 and the PIN is is 8654: You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
Money will be deducted from your 1SIM Fund balance.
There are over 50 cash payment options we offer including Western Union, Money Grahm, Web Money and others.
When paying with cash you first deposit money into 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM(s) or Second number service.
Attention: Do not try to send money directly to OneSimCard from Western Union or other providers
Follow these steps:
Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
Select amount you would like to add to your OneSimCard fund.
Click on Pay By Cash button. You will be provided with cash payment choices available in your country.
Follow the instructions on the screen. For example, if you selected Western Union, you will see on the screen an example of filling out a Quick Pay form that will contain the proper name of the Biller, Code and the State. Just print it out and take this to the Western Union to finalize the payment.
Once paid and funds are received by OneSimCard, you will be notified by email. Then you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your account.
Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.
There are a number of ways you can contact customer support.
However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your www.onesimcard.com portal. Most of your potential questions have already have been answered on our FAQ pages.
If you still need help, here are the options:
There is on-line live chat at www.onesimcard.com available during business hours.
You can call us +1-617-489-5952 during our business hours
You can call from your OneSimCard mobile phone by dialing 096 + Talk button. This is not a free call.
You can submit your support request from your OneSimCard phone by sending an SMS to +1-617-826-9050. We will review your question and will reply back with an SMS to your OneSimCard phone.
Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
No, common access numbers and personal Second Numbers can only be used for incoming calls. Second Numbers will not forward SMS text messages. We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Yes. Your OneSimCard mobile number can be forwarded to any other phone number around the world! It's 100% free to forward your OneSimCard phone number to most countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates &
Coverage page of OneSimCard.com.
To activate the call forwarding:
Dial *146*081*XXXXXXXXXXXXX# Talk (where XXXXXXXXXXXXX is the forward to number in international format : 00+country_code+number.
Keep in mind that if you receive a call through a common access number or personal Second Number there may be an additional charge. Visit our Rates & Coverage page and click on any country to view Second Number costs.
Most US and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, which is the primary mobile number for a OneSimCard global SIM card.
Callers can use one of the common toll free or local access numbers that we provide to you free of charge in 10 countries. Your OneSimCard account will be billed an additional 29c/min to receive those calls. There is also the option of ordering a dedicated Second Number that will forward all calls directly to your OneSimCard mobile phone. You can order a dedicated Second Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.
If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger Long Distance service. Using this service would guarantee a connection to your mobile phone from the USA and Canada at 36c/min. Learn more about Speaklonger here: speaklonger.com.
No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.
There are NO additional roaming charges. The rates you see listed on our Rates & Coverage page are the only rates you will be charged when making or receiving calls on your OneSimCard enabled cell phone.
There are no monthly fees or connection charges for using OneSimCard international cell phone service.
If you order an optional Second Number, there is a small periodic fee to keep the Second Number active based on the how you choose to be billed (from $1.67 per month). View our Rates & Coverage page and click on any country to view our available Second Numbers and associated costs.
You may return an unused phone or OneSimCard SIM card within 30 days after the receipt of the item, provided you never placed a call to or from the mobile phone issued and all airtime is intact. A 25% restocking fee will be applied. Shipping charges will not be refunded.
We cannot refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.
There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.
We cannot refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.
We urge you not to place any calls while in the USA and Canada, as this use will be unusually expensive. You can always test a number by making a call from your OneSimCard phone and not answering when your receive a callback. There will be no charge for this call if you did not answer the callback ring. Contact OneSimCard Customer Support for help.
To reduce fraud, there is monthly credit card spending limit set for each individual account. You can see the limit by logging to your OneSimCard account in the Purchase History menu. There you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.
We strongly suggest that you set your monthly credit card limit before going overseas as dealing with the form on the road is more difficult.
Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
No, common access numbers and personal Second Numbers can only be used for incoming calls. Second Numbers will not forward SMS text messages. We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.
Your OneSimCard global SIM card and European phone number will never expire as long as you make or receive at least one call every two years.
However, the funds on the SIM card will expire 10 months from your last recharge. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over and you will keep your international phone number for life. If your balance does expire, all you need to do to get the service working again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let the funds to expire, so you will need to set that up again once you recharge your balance.
The OneSimCard international SIM card works in Japan and South Korea. However, both countries use 3G networks, so only bi-modal (GSM-WCDMA) enabled phones with the specific UMTS 2100 frequency will work in these countries.
OneSimCard offers several cell phones with the necessary band for Japan and South Korea (that also work in every other country we cover):
No, although it may be free to receive the call depending on the country you are in.
Your cost for making/receiving calls to/from another OneSimCard user will be charged our standard very low rates. For example, if two OneSimCard users are in Israel and one calls the other, the cost will be 45c/min for the caller and free for the receiver. If a OneSimCard user in Hong Kong calls a OneSimCard user in New Zealand, the cost will be 55c/min for the caller and 25c/min for the receiver. Visit our Rates & Coverage page to view all rates.
Yes, you can forward calls made to your domestic cell phone and landline numbers to your OneSimCard phone.
There are two ways of doing this:
Order a Personal Second Number - Local or Toll Free. You can then forward your US, Canadian or UK cell phone or landline to this number which will forward to your OneSimCard enabled phone. Calls received through a US or Canadian Personal Second Number will be charged an additional 29c/min. Calls received through a UK Personal Second Number will be charged a 25c connection fee only with no additional per minute charge.
Please Note: Your subscription to a Personal Second Number starts the moment your order is shipped. If you do not need your Second Number to be active right away, you can always wait and order a Second Number later at any time by logging in to your account.
Our sister site at www.LDPost.com offers Office Anywhere service that will provide you with a US Toll Free number that you can specify to ring at any number be it international or domestic. You can change the Forward To number on the fly by using the Web Interface.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
OneSimCard service offers a unique foreign language translation services from/to 150 languages to English. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and you will get connected to a person who will help you with translation. The cost of the translation service is $1.67 per minute. This cost is added to the cost of calling from the country of stay.
Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.
We offer several delivery options:
USPS Priority mail Your order should arrive within 2-3 business days, but it is not guaranteed.
FedEx Next Day and FedEx Next Day Priority. Delivery guaranteed by 10 AM or 3 PM.
FedEx Two Day Delivery is guaranteed in 2 business days.
FedEx Three Day Delivery guaranteed in 3 business days.
Fedex Express Overnight. Next day delivery before 12:00 pm to most locations in the USA.
FedEx Ground Delivery guaranteed in 1-6 business days depending on the destination.
For orders shipped outside of USA:
International Air Mail - usually takes 5 to 15 business days, no tracking
US Postal Service International Priority - delivery time depends on the country
Fedex International - 2-6 business days - depends on the country and location in the country
You will get more detailed information about the delivery to your destination when you start placing your order.
We accept Visa, MasterCard, Discover, American Express, Verified PayPal Accounts, Western Union and offer over 50 other cash payment options.
U.S. corporations can pay with company checks, ACH or wire transfer.
For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.
Attention: Customers from the following countries must use Cash option only (we will not accept credit cards or PayPal as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.
To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.
We will ship to Europe or Africa or to any other continent. However we will require you to verify the fact of the credit card ownership.
Attention: Customers from the following countries must use Cash option only (we will not accept credit cards or PayPal as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.
We offer over 50 various cash payment options that you can use to fund your purchases from pretty much any country.
Products can be shipped by USPS or FedEx. You will be offered shipping options at the time you place an order. Shipping options include overnight shipping.
Airtime recharges can be funded from the OneSimCard Money Fund.
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
Yes, please assume that your order (including rentals) will require a signature upon delivery. The exception is when ordering just a SIM card and choosing the USPS 1st Class Mail free shipping option, which will not require a signature.
Yes, you can pay with a verified PayPal account. When paying with PayPal you first deposit money into 1SIM Money Fund. Once the money is there, you can make a purchase or set automatic recharge of you SIM(s) or Second number service.
There are over 50 cash payment options we offer including Western Union, Money Grahm, Web Money and others.
When paying with cash you first deposit money into 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM(s) or Second number service.
Attention: Do not try to send money directly to OneSimCard from Western Union or other providers
Follow these steps:
Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
Select amount you would like to add to your OneSimCard fund.
Click on Pay By Cash button. You will be provided with cash payment choices available in your country.
Follow the instructions on the screen. For example, if you selected Western Union, you will see on the screen an example of filling out a Quick Pay form that will contain the proper name of the Biller, Code and the State. Just print it out and take this to the Western Union to finalize the payment.
Once paid and funds are received by OneSimCard, you will be notified by email. Then you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your account.
The OneSimCard international SIM card works in Japan and South Korea. However, both countries use 3G networks, so only bi-modal (GSM-WCDMA) enabled phones with the specific UMTS 2100 frequency will work in these countries.
OneSimCard offers several cell phones with the necessary band for Japan and South Korea (that also work in every other country we cover):
Yes, you can forward calls made to your domestic cell phone and landline numbers to your OneSimCard phone.
There are two ways of doing this:
Order a Personal Second Number - Local or Toll Free. You can then forward your US, Canadian or UK cell phone or landline to this number which will forward to your OneSimCard enabled phone. Calls received through a US or Canadian Personal Second Number will be charged an additional 29c/min. Calls received through a UK Personal Second Number will be charged a 25c connection fee only with no additional per minute charge.
Please Note: Your subscription to a Personal Second Number starts the moment your order is shipped. If you do not need your Second Number to be active right away, you can always wait and order a Second Number later at any time by logging in to your account.
Our sister site at www.LDPost.com offers Office Anywhere service that will provide you with a US Toll Free number that you can specify to ring at any number be it international or domestic. You can change the Forward To number on the fly by using the Web Interface.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Your monthly, quarterly, bi-annual or annual subscription to a Personal Second Number starts the moment your order is shipped. If you do not need your Second Number to be active right away, you can always wait and order a Second Number later at any time by logging in to your account.
Unless otherwise noted, all phones sold on OneSimCard.com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to acts of god, neglect, water damage, or other intentional or unintentional abuses of the phone. OneSimCard does not currently offer extended warranties available for purchase.
Yes. Simply send and receive SMS according to your phone's user manual from OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is 40 cents from most countries with few exceptions.
SMS message sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to the optional Second number.
Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.
These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message. You should have at least $5 on your account for free messages to be delivered.
Dial your destination number. You should always dial 'Country Code-Area Code- Number- and press the TALK button (or the SEND button)' Example: To call USA dial: +1 617 5559999 and press the TALK button (or the SEND button)
After hitting the TALK (or the SEND) button, wait for 20 seconds or so. 'Wait for Call' message will be displayed on your phone. Then your phone will ring.
Answer the phone call by pressing the TALK (or the SEND) button.
You will hear your balance and now you can talk.
The <+> plus key on mobile phones is used to dial a few access digits to access the international network. In some countries the access digits are 001, in some countries it is 011. To make this simple for you, just dial <+> instead, and let the phone figure this out for you.
Different manufacturers have specific ways to access the "+" key, so make sure you know yours.
BlackBerry® 6210: Press Alt (bottom, far left on keyboard) and the letter "I".
Bosch: Press and hold the star (*) key until the "+" sign appears.
Motorola: Press and hold the zero key until the "+" sign appears.
Nokia: Press the star (*) key twice in rapid succession.
Pocket PC: Pull up the keyboard, hit the <123> button in the top left corner, and select "+" from the resulting screen.
Samsung: Press and hold the zero key until the "+" sign appears.
Sony Ericsson: Press and hold the zero key until the "+" sign appears.
Treo 270: Press the blue button and then the "G" key.
Your OneSimCard global SIM card comes with a European mobile phone number starting with 372.
We will provide you with common Toll Free and Local Access numbers ("Second Numbers") that can be called from USA, Canada, Australia, Austria, France, Germany, Israel and Spain. Calls made through these common access numbers are free for the caller, but your OneSimCard account will be billed an additional 29c/minute for any calls you receive this way. Dialing through these numbers is a dual stage process: First you dial the access number and then you dial the SIM card number.
You can order a personal Second Number of you choice from the following countries:
USA - Local or Toll Free
Canada - Local or Toll Free
United Kingdom
Bulgaria
When a call is received through your personal Second Number your OneSimCard account will be billed an additional:
USA/Canada - 29c/min
United Kingdom (London) - 29c/min
United Kingdom (Mobile) - 25c connection charge per call
Bulgaria - Free
There is a small one-time setup fee as well as a nominal periodic fee for keeping your personal Second Number. The personal Second Number offers direct connection, while dialing through the common access number will require dialing of the main SIM card number at the prompt. A personal Second Number allows you to forward your domestic cell phones or landlines to this number which will forward to your OneSimCard phone overseas.
Existing OneSimCard customers can order a personal Second Number by logging in to your OneSimCard account. In the Recharge menu, you will see a link Sign up for second number. Visit our Rates & Coverage page and click on any country to view cost details.
If you would like not to pay for the calling party's calls, then they can either use their own Long Distance Carrier or you can recommend them an inexpensive and reliable alternative - Speaklonger.com prepaid service. You can learn more about Speaklonger Long Distance Service at www.speaklonger.com. It costs around 36 c/min to call to an Estonia Mobile number with Speaklonger from USA and Canada.
In order to add airtime instantly, simply register a credit card with us on our website.
There are several ways to add airtime to your OneSimCard service.
Automatic Recharge - recommended: Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.
From the phone using your credit card: a) From the OneSimCard menu of your phone, scroll down to Add Balance and select this option. Dial the last 4 digits of the credit card on file + <*> + Amount + press the Talk (or Send) button. For example, if you need to add $50 and the last 4 digits of the credit card registered with us is 8654: You would dial 8654<*>50 and press TALK. In few seconds you will get a confirmation message with your new balance.
From the phone using 1SIM Fund: a) From the OneSimCard menu of your phone, scroll down to Add Balance and select this option. Enter the 4 digits PIN of the 1SIM Fund + <*> + Amount + press the Talk (or Send) button. For example, if you need to add $50 and the PINs is 8654: You would dial 8654<*>50 and press TALK. In few seconds you will get a confirmation message with your new balance.
From the OneSimCard.com web interface: You must log in at www.onesimcard.com each time you wish to add funds. The minimum recharge amount is US $25.00
Using Recharge PIN purchased from a dealer: If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button.
Your OneSimCard global SIM card and European phone number will never expire as long as you make or receive at least one call every two years.
However, the funds on the SIM card will expire 10 months from your last recharge. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over and you will keep your international phone number for life. If your balance does expire, all you need to do to get the service working again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let the funds to expire, so you will need to set that up again once you recharge your balance.
You should make any call the same way as if you were making an international call.
For example, you are in France and need to call Paris: You should dial +331XXXXXXXX. Please note that you should not dial 01 for Paris, but rather just 1 after country code 33, because Paris' code is 1.
Dialing 0 in front of 1 is required when making a regular long distance call within France to Paris. However, when making an international call or OneSimCard call, 0 is omitted.
For example, if you are located in Italy and need to call Rome: You should dial +3906XXXXXXXX, as Rome's code is 06.
Yes. You can access the Voice Mail from other phones.
First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.
Once the password is set up, you can dial this low cost international land-line voice mail access number: (011)-372-686-8987 and enter your OneSimCard mobile number at the prompt and then the password.
New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770.
New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905.
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
SMS messaging usually works without any additional setup of the phone. In rare cases when there are issues sending or receiving Text messages, please look at the following:
Problem with Sending SMS:
The OneSimCard Balance should exceed $5 for SMS to go out.
Incorrect SMSC number (SMS Service Center Address) in handset settings. It should be set to +3725099000. You can find it in SMS settings of your phone.
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu
Problem with Receiving SMS:
Receiving Handset does not have enough free memory for incoming SMS.
Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
Sender SMS provider does not have an agreement with the receiving network.
You should have at least $5 on your account for free messages to be delivered.
Yes, you can forward calls made to your domestic cell phone and landline numbers to your OneSimCard phone.
There are two ways of doing this:
Order a Personal Second Number - Local or Toll Free. You can then forward your US, Canadian or UK cell phone or landline to this number which will forward to your OneSimCard enabled phone. Calls received through a US or Canadian Personal Second Number will be charged an additional 29c/min. Calls received through a UK Personal Second Number will be charged a 25c connection fee only with no additional per minute charge.
Please Note: Your subscription to a Personal Second Number starts the moment your order is shipped. If you do not need your Second Number to be active right away, you can always wait and order a Second Number later at any time by logging in to your account.
Our sister site at www.LDPost.com offers Office Anywhere service that will provide you with a US Toll Free number that you can specify to ring at any number be it international or domestic. You can change the Forward To number on the fly by using the Web Interface.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
When you make a call with OneSimCard, the phone will ring back within 3-15 seconds after dialing and you will then get connected. You can eliminate this ring-back call on your phone completely if your phone is a PDA/Smartphone with Symbian or Windows Mobile operating systems by downloading and installing a simple application called Comfort Callback.
For PDAs using Windows Mobile 5 or 6 operational system:
Once the application is installed on your phone, please run it once and then turn your phone off and back on. You will then be able to dial without receiving the call back.
OneSimCard service offers a unique foreign language translation services from/to 150 languages to English. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and you will get connected to a person who will help you with translation. The cost of the translation service is $1.67 per minute. This cost is added to the cost of calling from the country of stay.
From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 35 cents per message from any country.
Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher. Find detailed rate information here.
Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.
The OneSimCard phone number has no expiration, provided you made at least 1 call every two years.
However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25.
So, you get the international phone number for life and can keep the balance from expiring by simply recharging at least once every 10 months. If you let your time lapse, then all you need to do to get the service up and running again is to log in and add funds to your SIM card.
Automatic recharge will be canceled if you let the funds to expire.
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
Some phones do require manual change of bands. If you were using the phone in USA (bands 850/1900) and then go to Europe (bands 900/1800) you might need to change bands. In most phones it is done in Settings - Networks menu.
When outside of North America make sure you have set:
Bands to 900/1800 GSM
Network selection to automatic
Most newer phones do not require any manual band changes, but older phones like Motorola V66 and some others do.
Yes. Your OneSimCard mobile number can be forwarded to any other phone number around the world! It's 100% free to forward your OneSimCard phone number to most countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates &
Coverage page of OneSimCard.com.
To activate the call forwarding:
Dial *146*081*XXXXXXXXXXXXX# Talk (where XXXXXXXXXXXXX is the forward to number in international format : 00+country_code+number.
First you need to make sure you have funds in your 1SIM Money Fund.
You can do this by going to your 1SIM Fund menu and adding money from your PayPal or using other Cash methods you will see available on the screen.
Once you have money in your fund, then you can add funds to the phone service by one of the following methods:
To recharge from your onesimcard.com portal:
Go to Recharge Menu and recharge your SIM or
Set up auto-recharge in Recharge Settings Menu
To recharge from the phone using 1SIM Fund:
Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.
To recharge from the phone:
From the OneSimCard menu of your phone, scroll down to Add Credit and select this option. You will see 'Please enter PIN' on the screen. Enter 4 digit 1SIM Fund PIN + <*> + Amount + press the OK. For example, if you need to add $50 and the PIN is is 8654: You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+<*>+Amount+ Talk (Send) button. For example, if you need to add $50 and the PIN is is 8654: You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
Money will be deducted from your 1SIM Fund balance.
Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.
There are a number of ways you can contact customer support.
However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your www.onesimcard.com portal. Most of your potential questions have already have been answered on our FAQ pages.
If you still need help, here are the options:
There is on-line live chat at www.onesimcard.com available during business hours.
You can call us +1-617-489-5952 during our business hours
You can call from your OneSimCard mobile phone by dialing 096 + Talk button. This is not a free call.
You can submit your support request from your OneSimCard phone by sending an SMS to +1-617-826-9050. We will review your question and will reply back with an SMS to your OneSimCard phone.
Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It will only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you should do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:
To: 9146 Message: <*>146<*> + 00 + Country Code + Number + <#>
For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:
To: 9146 Message: <*>146<*>0016174895952<#>
After your SMS is sent wait approximately 10 seconds. You will get a callback as usual and your call will be connected to the destination number. Make sure that the balance on your account is greater than $5 so that SMS messaging capability is enabled on your phone.
Please Note:
1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
Some phones, such as Samsung and some Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
One possible solution is to dial a specific prefix *146 in front of the dialed string when used with a OneSimCard.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
To check your balance dial <*>146<*>099 and press the TALK (or SEND) button
To add funds dial <*>146<*>098XXXX<*>ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
You need to press <*> on your phone in the above dialing sequences
Activation of voice mail <*>146<*>091 and press the TALK (or SEND) button
Deactivation of voice mail <*>146<*>090 and press the TALK (or SEND) button
Check number of messages in Voice Mail <*>146<*>094 and press the TALK (or SEND) button
To listen to voice mail <*>146<*>095 and press the TALK (or SEND) button
The sequence <*>146<*> can be used from any phone. However, most phones do not require it.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
How to deactivate compatibility mode - this might be necessary if you move the OneSimCard to another phone model:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1102" and select "OK" (Screen will show "CC OptionX: OFF" message)
If you just activated your SIM card and can not make a test call by following the instructions in the user manual, you will likely just need to power off the phone and power it back on again. The phone should automatically re-register with one of our partner networks or you can manually select and register with a network. Remember, if you answer the test call when it rings you will be charged for the call.
Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
To check your balance dial <*>146<*>099 and press the TALK (or SEND) button
To add funds dial <*>146<*>098XXXX<*>ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
You need to press <*> on your phone in the above dialing sequences
Activation of voice mail <*>146<*>091 and press the TALK (or SEND) button
Deactivation of voice mail <*>146<*>090 and press the TALK (or SEND) button
Check number of messages in Voice Mail <*>146<*>094 and press the TALK (or SEND) button
To listen to voice mail <*>146<*>095 and press the TALK (or SEND) button
The sequence <*>146<*> can be used from any phone. However, most phones do not require it.
It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
How to deactivate compatibility mode - this is necessary if you move the OneSimCard to another phone model other than Samsung:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1102" and select "OK" (Screen will show "CC OptionX: OFF" message)
If your phone or SIM card is stolen and automatic recharge is on, this could be a serious problem.
To prevent this, activate the option to block your service immediately after your phone is stolen. You can do this yourself from any Internet connected computer. Just log in to www.onesimcard.com, go to the My SIM Cards menu, Click on the Service Details button, select the stolen SIM card number and click the Block button. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a new SIM card if you would like to keep your original European number from the lost SIM.
Alternatively, you can contact customer service at +1-617-489-5952 for assistance.
Are you using OneSimCard SIM card with your own phone, rather than with a phone
purchased from OneSimCard.com? Some phone models, mostly those made by
Samsung, do not allow direct dialing with OneSimCard.
To get around this
problem, you should try either of these methods:
Locate the OneSimCard menu on your phone. (Some phones have it in
Applications.) Make a call using menu 'Call'.
You can also make a call by dialing directly *146*00 Country Code
Number# For example, to make a call to the USA, you would dial
*146*0016175555555# (do not forget to hit pound at the end of the
number)
Some phones such as Samsung and some other brands require
dialing a specific prefix 146 in front of the dialed string when used with a
OneSimCard.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
To check your balance dial <*>146<*>099 and press the TALK (or SEND) button
To add funds dial <*>146<*>098XXXX<*>ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge
amount
You need to press <*> on your phone in the above dialing sequences
Activation of voice mail <*>146<*>091 and press the TALK (or SEND) button
Deactivation of voice mail <*>146<*>090 and press the TALK (or SEND) button
Check number of messages in Voice Mail <*>146<*>094 and press the TALK (or SEND) button
To listen to voice mail <*>146<*>095 and press the TALK (or SEND) button
The sequence <*>146<*> can be used from any
phone. However, most phones do not require it.
It is possible to make
almost any phone entirely compatible, so you can call directly without using
OneSimCard menu or *146* by following these simple programming instructions
below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX:
ON" message)
Bear in mind that if your powered the phone down and
removed and reinstall the battery, you will beed to go through this programing
again.
When dialed directly, some Nokia and other phones can display
message: "Call is not allowed" or "Call is barred". Just ignore this message and
wait for the ring-back for 20 seconds or so.
If your phone is built on
Symbian or WM5 or WM6 operational systems, you can download an application that
will remove the callback ring completely. You can download it here:
Local carriers block OneSimCard outgoing calls in some countries like Saudi Arabia and the UAE. If this happens, your call should be initiated by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of a OneSimCard phone:
To: 9146 Message: <*>146<*> + 00 + Country Code + Number + <#>
For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:
To: 9146 Message: <*>146<*>0016174895952<#>
After your SMS is sent wait approximately 20 seconds. You will get a callback as usual and your call will be connected to the destination number. Make sure that the balance on your account is greater than $5 so that SMS messaging capability is enabled on your phone.
There are no special instructions to receive calls in these countries.
Note 1: You can't send this SMS from the SMS OneSimCard menu of the phone.
Note 2: If you see on the screen that the message has not been sent, make sure that SMS settings of your phone is complete and the SMS Center number is set to: +3725099000
Some phones do require manual change of bands. If you were using the phone in USA (bands 850/1900) and then go to Europe (bands 900/1800) you might need to change bands. In most phones it is done in Settings - Networks menu.
When outside of North America make sure you have set:
Bands to 900/1800 GSM
Network selection to automatic
Most newer phones do not require any manual band changes, but older phones like Motorola V66 and some others do.
To reduce fraud, there is monthly credit card spending limit set for each individual account. You can see the limit by logging to your OneSimCard account in the Purchase History menu. There you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.
We strongly suggest that you set your monthly credit card limit before going overseas as dealing with the form on the road is more difficult.
Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.
There are a number of ways you can contact customer support.
However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your www.onesimcard.com portal. Most of your potential questions have already have been answered on our FAQ pages.
If you still need help, here are the options:
There is on-line live chat at www.onesimcard.com available during business hours.
You can call us +1-617-489-5952 during our business hours
You can call from your OneSimCard mobile phone by dialing 096 + Talk button. This is not a free call.
You can submit your support request from your OneSimCard phone by sending an SMS to +1-617-826-9050. We will review your question and will reply back with an SMS to your OneSimCard phone.
Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
We allow moving balances from one SIM card to another in the following cases:
Corporate Accounts - anytime.
Individual Accounts - only when a SIM card is lost or stolen. The remaining balance from your lost or stolen SIM card can be transferred to another SIM card on your account or you can order a new SIM card if you would like to keep your original European number from the lost SIM.
OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.
If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone from us, which all come preloaded with our international SIM card and $10 balance.
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It will only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you should do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:
To: 9146 Message: <*>146<*> + 00 + Country Code + Number + <#>
For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:
To: 9146 Message: <*>146<*>0016174895952<#>
After your SMS is sent wait approximately 10 seconds. You will get a callback as usual and your call will be connected to the destination number. Make sure that the balance on your account is greater than $5 so that SMS messaging capability is enabled on your phone.
Please Note:
1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
It's actually quite simple to rent a OneSimCard Mobile Phone to use during your travels. Just tell us the date you need the phone and we will ship a complete package directly to you. Your package will include a mobile phone programmed with an international phone number, an extra battery, a charger, an international travel adapter plug, a holster, the OneSimCard User Guide, $5 worth of initial airtime, and a US Mail return envelope. When you return from your trip, simply return the package in the envelope provided.
The phone will come with $5 of initial airtime. There are three ways to purchase additional airtime.
You can buy the airtime on-line by logging into your account at www.onesimcard.com. Your account will be created automatically when we ship you the phone.
You can set up an auto-recharge which will automatically add value to your existing balance once it goes below a predetermined balance.
You can use your Global Mobile Phone, by submitting a recharge order from the handset. Your credit card on file will be charged and the airtime will be added instantly.
You should ship the package back to us through the US Postal service using the envelope that came in your original package. The return label will require appropriate postage. The post office will scan the label. The date the package is scanned is considered the rental's return date. Thus you will not be charged rental fees for the days after the package is scanned to be shipped back to OneSimCard.
If you do not ship the rental package back as scheduled you will be charged Over the Planned Rental Period daily fees which are specified for you at the time of purchase and could be found here.
If the rental package is not returned within 15 days after the planned rental period has passed, we will consider the phone purchased and you will be charged for the full cost of the package. Returns will not be accepted after this point regardless of the reason for the delay.
You will be charged for missing or damaged items in the package. The cost of the replacement items is provided in the packing slip of the rental package.
Upon shipping of the rentals, we will charge your credit card the full replacement cost of the rental package.
When the package is returned to OneSimCard, we will issue the credit back to the original credit card for the difference of the replacement cost and the actual cost of rentals based on the rental period ordered and the date returned.
Separate charges will be made for the purchase of additional air-time at the time of recharges (air-time purchase).
Once your order is processed and shipped, you will receive a notification email. At this point, you can log in to your account at www.onesimcard.com and:
Activate your SIM cards. ( you might want to wait with activation till your actually receive the package)
Once the SIM is activated, you can set up the second personal number. You will see the link on the screen in the Recharge Menu. The Second Number activation is done instantly.
Yes, you can forward calls made to your domestic cell phone and landline numbers to your OneSimCard phone.
There are two ways of doing this:
Order a Personal Second Number - Local or Toll Free. You can then forward your US, Canadian or UK cell phone or landline to this number which will forward to your OneSimCard enabled phone. Calls received through a US or Canadian Personal Second Number will be charged an additional 29c/min. Calls received through a UK Personal Second Number will be charged a 25c connection fee only with no additional per minute charge.
Please Note: Your subscription to a Personal Second Number starts the moment your order is shipped. If you do not need your Second Number to be active right away, you can always wait and order a Second Number later at any time by logging in to your account.
Our sister site at www.LDPost.com offers Office Anywhere service that will provide you with a US Toll Free number that you can specify to ring at any number be it international or domestic. You can change the Forward To number on the fly by using the Web Interface.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
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