Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.
If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min, except for a UK mobile Personal Extra Number that only costs an additional 25c per call. In countries with free incoming calls this would be your only charge per call.
All incoming SMS text messages are free to receive and must be received on your primary European number.
Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.
Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. PEN are currently available in the following countries:
USA (+1), Canada (+1), South Africa (+27), Greece (+30), Belgium (+32), France (+33), Spain (+34), Finland (+358), Bulgaria (+359), Hungary (+36), Latvia (+371), Slovenia (+386), Italy (+39), Romania (+40), Czech Republic (+420), Austria (+43), UK (+44), Denmark (+45), Sweden (+46), Norway (+47), Poland (+48), Mexico (+52), Brazil (+55), Malaysia (+60), Australia (+61), Japan (+81), Hong Kong (+852) and Israel (+972)
You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.
If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 30c/min.
No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.
There are NO additional roaming charges. The rates you see listed on our Rates & Coverage page are the only rates you will be charged when making or receiving calls on your OneSimCard enabled cell phone.
There are no monthly fees or connection charges for using OneSimCard international cell phone service.
If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.
You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.
We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.
There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.
We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.
There will be no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.
There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.
There will be no refunds of your account balance if you terminate the Service.
We urge you not to complete any calls while in the USA as this will be unusually expensive. You can always test your SIM card by making a call from your OneSimCard phone and not answering when your receive a call back, which will confirm that your SIM card & phone are set up properly. There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.
To reduce fraud, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your OneSimCard account and going to the Purchase History menu. There, you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.
We strongly suggest that you set your monthly credit card limit before going overseas as dealing with the form on the road can be much more difficult.
Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
No, Common Access Numbers and Personal Extra Numbers can only be used for incoming calls. Extra Numbers will not forward SMS text messages. We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.
Your OneSimCard global SIM card and European phone number will never expire as long as you make or receive at least one call every two years. If you fail to make or receive at least one call every two years, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.
However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over and you will keep your international phone number for life. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.
The OneSimCard international SIM card works in Japan and South Korea. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.
OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:
Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.
You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.
Example 1: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.
Example 2: a OneSimCard user in Argentina calls a OneSimCard user in Russia, the cost will be $0.79/min for the caller and free for the receiver.
Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.
PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
The new OneSimCard Global Concierge Service offers a full suite of services available 24/7/365, including foreign language translation services for over 90 languages. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and ask for the interpreter service.
Through December 31, 2013 there is no charge to access this service except for the normal cost of an outgoing call from the country you are in. Starting January 1, 2014 there will be a 6-month subscription cost of $15 to use this service. Your SIM card will automatically be charged for the subscription if/when you call the service after December 31, 2013.
Each GPRS data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30c per session, however in Europe and elsewhere it can be as little as 1c. Check all rates.
Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.
Discount SMS from Europe and many other countries is now available! When activated, this new feature provides a discount rate for classic SMS messages (i.e. messages sent from the normal SMS menu of your phone NOT from the OneSimCard 'Travel SMS' menu) sent from Europe to a phone number in any country in the world. Discount SMS rate will be effective for 100 calendar days after activation. The cost of the activation is a one-time charge of $0.99 per package zone.
Discount SMS package zone Europe rate is $0.15 per message and includes Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, St. Barts, St. Martin (French), Sweden, United Kingdom.
Discount SMS package zone Turkey rate is $0.25 per message.
Discount SMS package zone Egypt rate is $0.25 per message.
Discount SMS package zone Russia rate is $0.15 per message.
NOTE: Each zone package must be activated separately.
The discount SMS packages can be activated by logging in to your online account or by sending a command from your phone.
From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
From your handset: To activate, dial
*146*921*ACTIVATIONCODE# and press Send/Talk
"*" is a star character located on the keypad "ACTIVATIONCODE" is either 1, 2, 3 or 4 depending on the package zone you wish to activate
Activation codes: Turkey = 1 Europe = 2 Egypt = 3 Russia = 4
For example, to activate discount SMS for package zone Europe, you would dial: *146*921*2# with "2" being the Activation Code for package zone Europe.
If successfully activated, the screen will show the following message: Discount SMS price in (Zone) activated
To check how many days are left in your activation, dial:
*146*922*ACTIVATIONCODE# and press Send/Talk
The screen will show the following message: Discount SMS in (Zone) active for X day(s) more where "X" = the number of days before the activation runs out.
While using this new discount SMS feature no other rates will be affected except the classic SMS text message rate from that Zone.
Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
The Plus version is for travelers who also wish to use OneSimCard service while in the USA, Canada, Mexico, Puerto Rico or US Virgin Islands at much lower rates than our Standard SIM. Rates in all other countries are the same with either version.
Plus SIM card lower voice, SMS and data rates in the USA, Canada, Mexico, Puerto Rico and US Virgin Islands can be viewed online by choosing the country from the list.
Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.
A sample of available services:
Information about countries, visas, vaccinations, safety, weather, hotels, transportation
Reservations for hotels, flights, trains, car rentals, restaurants
Information about sporting/cultural events, buying tickets, calling a taxi
Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
Roadside assistance
Emergency messaging to family members or consulates
Legal aid
Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.
Through December 31, 2013 there is no additional charge for this service, only the normal cost of an outgoing call from the country you are in.
Starting January 1, 2014, to continue using the Global Concierge service there is a nominal subscription cost of $15 for each 6 months of service.
Generally, OneSimCard can be used on any cruise ship when the ship is close enough to shore so the cell tower signal can be picked up by the phone. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal. Service will work only when the phone is close to a country where OneSimCard provides international roaming service. Rates are the same as if a call was made from the shore of the country you are near.
Yes! We currently offer Data Packages for Europe (EU countries).
There are two Data Packages available:
1) 200 MB for $49.95 (only $0.25 per MB)
2) 500 MB for $99.95 (only $0.20 per MB)
Data Packages are valid for 30 days after activation and if used up within 30 days, a new Data Package can be purchased again immediately.
Data Packages apply when roaming in the following countries:
Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden and UK.
To activate a Data Package for Europe, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.
You can also schedule a Data Package to activate on a future date, as well as set up automatic extension of the Data Package beyond the first 30 days.
PLEASE NOTE:
Once you activate a Data Package, the amount charged is not refundable.
If you do not use up the 200MB or 500MB of data within the 30-day period, the remaining amount will be lost.
After the Data Package expires, i.e. the 30-day period ends or you use up your 200MB or 500MB of data, you will be charged the standard data rate in that country unless you activate a new Data Package.
If this is your first data session and you have not already used up the "free 5 MB of data in Europe" promotion and activate the monthly data package, you will first receive the free 5MB before the the monthly data package becomes available.
Data will be charged in 100kB increments instead of the usual 10kB increments.
SPECIAL OFFER!All new customers get the first 5MB of data usage FREE in most of Europe through the end of 2013! Offer is valid for all new and current customers who have not already received their 5MB of free data. Free data will be charged in 100kB increments instead of the usual 10kB increments. For Android phones, you may need to reboot your phone after the free 5MB data is used up. The full list of applicable countries is as follows: Austria, Azores, Belgium, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey, U.K. and Vatican City.
Standard data rates are located (where available) on the roaming network table for each country here.
Yes! You can now subscribe to a discount call plan for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew.
Once the discount plan is activated, you will be able to make calls from the countries below for only $0.29/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:
For example, in Spain where our regular outgoing call rate is $0.59/min, a 15 minute call to the U.S. will now cost $4.65 instead of $8.85!
PLEASE NOTE: If you activate the discount call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.
The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.
From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu.
Through a unique partnership with Skype, your primary OneSimCard number (+372) can be called free of charge for any Skype user! (requires activation and special dialing instructions, see below)
HOW: When the feature is activated, Skype users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called through Skype by dialing +37280012345678.
TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Skype Calls" and click Enable to activate this option.
COST: The call is free for the Skype user. The cost of receiving the Skype call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.
PLEASE NOTE:
The incoming call from Skype will usually display on your caller ID as +372800, however there is a chance it could display a different number.
When dialing in Skype Dial Pad, if Skype user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
If the Skype user dials you without entering the 800 code after the 372 (e.g. +37212345678), they will pay with Skype credit for a call to an Estonian mobile number and you will be charged the regular incoming call rate.
If the “free calls to OneSimCard from Skype” option is not activated for a particular OneSimCard number, when a Skype user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
