How does OneSim VoIP work when the call is received?When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.
When making an outgoing call how do I select which way the call should go – regular roaming or through OneSim VoIP?To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way, you should make a call using the OneSimCard Direct app or from your regular phone dial pad.
Where can I find the settings required to be entered into the OneSim VoIP app?Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My Cards menu of your online account.
When I make a call using OneSim VoIP the quality of the call is not as good as the quality of the regular roaming connection. Can this be improved?The quality of a OneSim VoIP call is only defined by the quality of your Wi-Fi connection. This is the part of the connection that we can not control. Quality of the Wi-Fi connection is defined by many parameters, rather than just by the speed of the connection. With a good Wi-Fi connection the quality of the call will be similar to using our regular roaming network.
Do I need to have a OneSimCardcard installed in my phone to use OneSim VoIP?No. OneSimCard is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have OneSimCard account with a VoIP capable PEN.
I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My Cards menu in your online account.
How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?Log in to your OneSimCard account, go to the My Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are VOIP capable except for UK Mobile numbers.
What is the cost of calling between two OneSim VoIP phones?Calls between two OneSim VoIP phones are absolutely free.
Can I call using OneSim VoIP from countries where OneSimCard does not offer roaming coverage?Yes. You can call from absolutely anywhere as long as you have a good Wi-Fi connection.
Is there any additional cost to create a OneSim VoIP account?There is no additional cost except for the fact that you need to have a compatible Personal Extra Number (PEN) active on your card.
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