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51. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial  *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.


      52. Ordering Questions
        • How long will it take for my OneSimCard to be delivered?

          Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.

          We offer several delivery options:
          • USPS Priority mail
            Your order should arrive within 2-3 business days, but it is not guaranteed.
          • FedEx Next Day and FedEx Next Day Priority.
            Delivery guaranteed by 10 AM or 3 PM.
          • FedEx Two Day
            Delivery is guaranteed in 2 business days.
          • FedEx Three Day
            Delivery guaranteed in 3 business days.
          • Fedex Express Overnight.
            Next day delivery before 12:00 pm to most locations in the USA.
          • FedEx Ground
            Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.

          For orders shipped outside of USA:

          • International Air Mail - usually takes 5 to 30 business days, no tracking
          • US Postal Service International Priority - delivery time depends on the country
          • Fedex International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

          You will get more detailed information about the delivery to your destination when you start placing your order.

      53. OneSimCard General Service Questions
        • Can I browse the Internet and check email, use Whatsup and Facebook from my OneSimCard phone?

          Yes, you can browse the Internet, check email and use other data services with OneSimCard. Service is available in over 100 countries. Please check the OneSimCard Rates Page to see if GPRS internet access is available in your country of interest. Note: data is charged in 10kB increments.

          By default, all SIM cards are pre-programmed with GPRS data service disabled. To enable GPRS and find the programming instructions for your phone, log in to your OneSimCard account, click the "Enable" link for Mobile Internet and then click on Remote Program. Programming your mobile phone is very simple and can be done remotely by sending the programming instructions from OneSimCard.com to your phone. Not all phones are capable of being programmed remotely, so please review the data programming instructions located in the OneSimCard User Guide and in the Help section of your online account.

          Please note: you must have a minimum $5 airtime on your SIM card to use GPRS mobile data service.
      54. OneSimCard General Service Questions
        • Are there any mobile internet data plans or data packages?

          Yes! Data Plans are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

          _____________________________________________________________________________________________________________________________

          OneSimCard Universal

           

          OneSimCard Universal offers the following discount data plans:

          Zone A Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #17

          Monthly - 30 days

          500 MB

          $15.00

          #11

          Monthly - 30 days

          1000 MB

          $20.00

          #40

          Monthly - 30 days

          2000 MB

          $38.00

          #58

          Monthly - 30 days

          3000 MB

          $39.00

          #63

          Monthly - 30 days

          3000 MB

          $55.00

          #64

          Monthly - 30 days

          5000 MB

          $90.00


          Zone A data plans
          cover the following countries:

          Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Barthelemy, St. Martin Island, Sweden, Switzerland, Thailand, Turkey, USA, Ukraine, United Kingdom, Uruguay, Vatican city and Vietnam.


          Zone B Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #3

          Weekly - 7 days

          150 MB

          $15.00

          #4

          Two Weeks - 14 days

          250 MB

          $29.00

          #5

          Monthly - 30 days

          500 MB

          $50.00

          #9

          Monthly - 30 days

          1000 MB

          $75.00

          #8

          Monthly - 30 days

          2000 MB

          $110.00

          #67

          Monthly - 30 days

          3000 MB

          $175.00

          #68

          Monthly - 30 days

          5000 MB

          $199.00


          Zone B data plans cover the following countries:

          Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barth, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.

          Zone Giga Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #52

          Monthly - 30 days

          5000 MB

          $49.00

          #94

          Monthly - 30 days

          10000 MB

          $86.90


          Zone Giga data plan covers the following countries: 

          Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, USA and United Kingdom

          Zone EU Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #77

          Two Weeks - 14 days

          5000 MB

          $29.00

          #78

          Two Weeks - 14 days

          10000 MB

          $59.00


          Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, St. Barthelemy, St. Martin Island, Sweden and United Kingdom

          Zone Asiania Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #58

          Monthly - 30 days

          3000 MB

          $39.00


          Zone Asiania data plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Singapore, Taiwan, Thailand and Vietnam.

          OneSimCard Universal Plans utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
          Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

          ______________________________________________________________________________________________________________________________

          OneSimCard Plus

           

          For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

          Zone A Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #11

          Monthly - 30 days

          1000 MB

          $19.95

          #40

          Monthly - 30 days

          2000 MB

          $34.95

          #58

          Monthly - 30 days

          3000 MB

          $39.00

          #63

          Monthly - 30 days

          3000 MB

          $54.95

          #64

          Monthly - 30 days

          5000 MB

          $89.95


          Zone A data plan covers the following countries:

          Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Barthelemy, St. Martin, Sweden, Switzerland, Thailand, Turkey, UAE, USA, Ukraine, United Kingdom, Uruguay, Vatican and Vietnam.

          Zone B Data plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #3

          Weekly - 7 days

          150 MB

          $15.00

          #4

          Two Weeks - 14 days

          250 MB

          $25.00

          #5

          Monthly - 30 days

          500 MB

          $45.00

          #9

          Monthly - 30 days

          1000 MB

          $69.00

          #8

          Monthly - 30 days

          2000 MB

          $99.00

          #67

          Monthly - 30 days

          3000 MB

          $150.00

          #68

          Monthly - 30 days

          5000 MB

          $175.00

          Zone B data plans cover the following countries:

          Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barth, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.

          Zone Giga Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #52

          Monthly - 30 days

          5000 MB

          $45.00

          #94

          Monthly - 30 days

          10000 MB

          $86.90


          Zone Giga data plan covers the following countries: 

          Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, USA and United Kingdom.

          Zone Asiania Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #58

          Monthly - 30 days

          3000 MB

          $39.00

          Zone Asiania Data Plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Singapore, Taiwan, Thailand and Vietnam..

           OneSimCard Plus Plans utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
          Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

          ______________________________________________________________________________________________________________________________


          OneSimCard Expedition (formerly Data & Roam)

           

          OneSimCard Expedition (formerly Data & Roam) offers Data Plans available accross Europe and around the world countries.


          Zone A Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #14

          Monthly - 30 days

          1000 MB

          $19.95

          #40

          Monthly - 30 days

          2000 MB

          $35.00

          #52

          Monthly - 30 days

          5000 MB

          $45.00


          Zone A Data Plan covers the following countries:

          Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey, UK Jersey Isl, United Kingdom and Uzbekistan.

           

          Zone B Data Plans

          Plan #

          Plan Duration

          Advantage Data Allowance Countries

          Standard Data Allowance Countries

          Plan Cost

          #1

          Two Weeks - 14 days

          250 MB

          125 MB

          $25.00

          #2

          Two Weeks - 14 days

          500 MB

          250 MB

          $45.00

          #3

          Monthly - 30 days

          1000 MB

          500 MB

          $75.00

          #4

          Monthly - 30 days

          2000 MB

          1000 MB

          $99.00

          There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered.

          The Advantage Data Allowance countries are:

          Abkhazia, Aland Islands, Albania, Anguilla, Antigua & Barbuda, Armenia, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bosnia & Herzegovina, British Virgin Islands, Brunei, Bulgaria, Canary Islands, Cayman Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Mexico, Moldova, Monaco, Montenegro, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St.Vincent, Svalbard, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Tibet, Turkey, Turks & Caicos, U.S. Virgin Islands, UK Jersey Isl, USA, Ukraine, United Kingdom, Uzbekistan, Vatican City and Vietnam.


          The Standard Data Allowance countries are:

          Andorra, Argentina, Canada, Chile, Guatemala, India, Kenya, Malaysia, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.


          Zone Giga Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #15

          Monthly - 30 days

          5000 MB

          $29.95


          Zone Giga Data Plan covers the following countries: 

          Turkey.

          OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate any Data Plan, the amount charged is not refundable.
          • Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
          • After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

          Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

          OneSimCard Expedition (formerly Data & Roam) allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

           

          ______________________________________________________________________________________________________________________________

           

             OneSimCard Europe & More

           

          OneSimCard Europe & More offers the following data plans.

           

          Zone A Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #45

          Monthly - 30 days

          1000 MB

          $19.95

          #46

          Monthly - 30 days

          3000 MB

          $49.95

          #47

          Monthly - 30 days

          5000 MB

          $59.95

          Zone A Data Plan covers the following countries:

          Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

          Zone Special Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #6

          Two Weeks - 14 days

          500 MB

          $25.00

          #7

          Two Weeks - 14 days

          1 GB

          $50.00

          #8

          Monthly - 30 days

          2 GB

          $75.00

          #9

          Monthly - 30 days

          3 GB

          $99.00

           

          Zone Special Data Plans cover the following countries:

          Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, United Kingdom and Vatican City
          .

           

          OneSimCard Europe & More Plan utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.


          All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          Once you activate any Data Plan, the amount charged is not refundable.

          Data not being used up during the Plan period will be lost.

          After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

          Data will be charged in 100kB increments.

      55. OneSimCard General Service Questions
        • Does OneSimCard offer maritime service on cruise ships or ferries?

          OneSimCard Plus SIM offers services on the following MCP cruise lines:

          Celebration Cruise Lines, Viking Oceans, Princess Cruises, Phoenix Reisen, Paul Gouguin, P&O Cruises, P&O Cruises Australia, Norwegian Cruise Line, Mano Maritime, Ibero Cruceros, Hurtigruten Group, Fred.Olsen Cruise Line, Cunard Line, Cost Cruises, Aida.

          The rates are available here: 


          We also offer services on these cruise lines:


          Azamara Club Cruises , Carnival, Celebrity Cruises, Crystal Cruises, Disney Cruise Line, Hapaq Lloyd Kreuzfahrten, Holland America Line, Kreuzfarten.de, Louis Cruises, Peace Boat, Princess Cruises, P & O Ferries, Pullmantur Cruises, Regent Seven Seas Cruises, Royal Carribean International, Semester at Sea, Seabourn, Silversea, Star Cruises, Global Berederung, Thomson, TUI Cruises, Voyages of Discovery.


          The rates are available here: 

          Besides this, generally, OneSimCard can be used on any cruise ship when the ship is close enough to shore so the cell tower signal can be picked up by the phone. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal. Service will work only when the phone is close to a country where OneSimCard provides international roaming service. Rates are the same as if a call was made from the shore of the country you are near.

      56. OneSimCard General Service Questions
        • Can I send SMS text messages to a OneSimCard enabled phone by email?

          Yes, you can send SMS messages by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the 11-digit OneSimCard mobile phone number you are trying to reach.

          Please note that message should be sent in English characters only and no attachments to this email are allowed.

          This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive it. The maximum number of daily received SMS sent by email or from the web per SIM is 25.

           

          Starting June 3rd, 2014 OneSimCard offers new USA and Canada PENs capable of receiving SMS ( Text Messages) . These PENs carry a charge of 9 cent per received SMS. These PENs can receive only SMS sent from a mobile device and will not receive texts sent from web sites of Gmail, Yahoo, banks etc. If you need to receive alerts from the web site sent to your mobile phone, we suggest you to select the alert option by email and provide OneSimCard email of your phone 372XXXXXXXX@sms.onesimcard.com, which you will receive as an SMS.

           

          Starting January 10th, 2019 OneSimCard offers new UK Mobile PENs capable of receiving SMS and sending SMS. Reciving text on UK Mobile SMS number is free.

      57. OneSimCard General Service Questions
        • Can I use OneSimCard data (GPRS) service on my BlackBerry?

          Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.


      58. OneSimCard General Service Questions
        • Is Voice Mail available with OneSimCard?

          Yes - Voice Mail is available. You can turn it on/off from your phone or from our web site interface. Checking to see if there are any messages on your voicemail is free and can be done easily from your phone or online. Listening to your voice mail messages from your phone is billed at the cost of an outgoing call from the country you are in, except in the countries where we offer a discounted rate for calling voicemail.

          New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770

          New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
          • To turn voicemail ON from your phone:
            dial 091 and press the TALK/SEND button
          • To turn voicemail OFF from your phone:
            dial 090 and press the TALK/SEND button
          • To check if you have any voicemail messages from your phone:
            dial 094 and press the TALK/SEND button

          New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.

          You will receive a text notification for each new Voice mail received. Below is a sample notification message:
          "You have 1 new message in your mailbox at (Date, GMT Time). To listen to new message dial 095. Per minute charge applies."

          IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
      59. OneSimCard General Service Questions
        • Is there a nano-SIM version available for my iPhone 5 or iPhone 6?

          Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

      60. OneSimCard General Service Questions
        • Are there any discount call (voice) plans available for Europe or other countries?

          Yes, discount calling plans are available on select sim cards.

          Minute Buckets - Discount B

          The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.


          Available Discount B plans:

          Discount B

          Duration 

          Plan Size

          Cost

          Junior

          7 days

          200 Min

          visit the rates page

          Standard

          14 days

          400 Min

          visit the rates page

          Max

          30 days

          900 Min

          visit the rates page

          The Minute Bucket minutes will be usable in all countries where the package is available.

          The following additional rules govern Minute Bucket purchases:

          • Only one package can be activated at a time.
          • Additional buckets could be ordered consecutively.
          • If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
          • Calls to Customer Support will be deducted from the Minute Bucket package minutes.
          • Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
          • After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
          • Once the bucket is used up, the billing will revert to standard calling rates.
          • Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.
          To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.


          Voice Calls Discount - Discount A

          You can subscribe to the Discount Call Plan A for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew. This plan is available on the Plus and Universal SIM cards.

          Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

          Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.


          For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

          PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

          The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

          • From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.

          • From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.

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