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61. OneSimCard General Service Questions
    • Are there any mobile internet data plans or data packages?

      Yes! Data Plans are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

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      OneSimCard Universal

       

      OneSimCard Universal offers the following discount data plans:

      Zone A Data Plans

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #17

      Monthly - 30 days

      500 MB

      15.00

      #11

      Monthly - 30 days

      1000 MB

      20.00

      #40

      Monthly - 30 days

      2000 MB

      38.00

      #63

      Monthly - 30 days

      3000 MB

      55.00

      #64

      Monthly - 30 days

      5000 MB

      90.00


      Zone A data plans
      cover the following countries:

      Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, HongKong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Korea (South), Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Uruguay, USA, Vatican city.


      Zone B Data Plans

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      29.00

      #5

      Monthly - 30 days

      500 MB

      50.00

      #9

      Monthly - 30 days

      1000 MB

      75.00

      #8

      Monthly - 30 days

      2000 MB

      110.00

      #67

      Monthly - 30 days

      3000 MB

      175.00

      #68

      Monthly - 30 days

      5000 MB

      199.00


      Zone B data plans cover the following countries:

      Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Island, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea (South), Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St.Kitts, St.Lucia, St.Vincent / Grenada, Surinam, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turk & Caicos Isl., Turkey, Ukraine, United Arab Em., United Kingdom, Uruguay, USA, Vatican City, Vietnam.



      Zone Giga Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #52

      Monthly - 30 days

      5000 MB

      49.00


      Zone Giga data plan covers the following countries: 

      Belgium, Bulgaria, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

      Zone China Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #58

      Monthly - 30 days

      3000 MB

      29.00

      Zone China data plan covers the following countries: China

      OneSimCard Universal Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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      OneSimCard Plus

       

      For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

      Zone A Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #11

      Monthly - 30 days

      1000 MB

      19.95

      #40

      Monthly - 30 days

      2000 MB

      34.95

      #63

      Monthly - 30 days

      3000 MB

      54.95

      #64

      Monthly - 30 days

      5000 MB

      89.95


      Zone A data plan covers the following countries:

      Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tibet, Turkey, USA, United Kingdom, Uruguay and Vatican City.

      Zone B Data plans

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      25.00

      #5

      Monthly - 30 days

      500 MB

      45.00

      #9

      Monthly - 30 days

      1000 MB

      69.00

      #8

      Monthly - 30 days

      2000 MB

      99.00

      #67

      Monthly - 30 days

      3000 MB

      150.00

      #68

      Monthly - 30 days

      5000 MB

      175.00


      Zone B data plans cover the following countries:

      Abkhazia, Aland Islands, Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, Saba, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tibet, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.


       

      Zone Giga Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #12

      Monthly - 30 days

      5000 MB

      29.95


      Zone Giga data plan covers the following countries: 

      Abkhazia, Aland Islands, Denmark, Estonia, Finland, Greece, Israel, Latvia, Lithuania, Norway, Russia, S. Ossetia, Sweden and Tibet.

      Zone China Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #58

      Monthly - 30 days

      3000 MB

      29.95

      Zone China Data Plan covers the following countries: China.

       OneSimCard Plus Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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      OneSimCard Expedition (formerly Data & Roam)

       

      OneSimCard Expedition (formerly Data & Roam) offers Data Plans available accross Europe and around the world countries.


      Zone A Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #14

      Monthly - 30 days

      1000 MB

      19.00


      Zone A Data Plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

      There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered. Please review the table below:

      Zone B Data Plans

      Plan #

      Plan Duration

      Advantage Data Allowance Countries

      Standard Data Allowance Countries

      Cost

      #1

        2 Weeks – 14 days

      250 MB

      125 MB

      $25.00

      #2

      2 Weeks – 14 days

      500 MB

      250 MB

      $45.00

      #3

      Monthly – 30 days

      1000 MB

      500 MB

      $75.00

      #4

      Monthly – 30 days

      2000 MB

      1000 MB

      $99.00

      OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      The Advantage Data Allowance countries are:

      Abkhazia, Aland Islands, Albania, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan and Vatican City.


      The Standard Data Allowance countries are:

      Andorra, Argentina, Azerbaijan, Canada, Chile, Guatemala, India, Kenya, Malaysia, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.


      Zone Giga Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #15

      Monthly - 30 days

      5000 MB

      29.95


      Zone Giga Data Plan covers the following countries: 

      Turkey.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate any Data Plan, the amount charged is not refundable.
      • Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
      • After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

       

      Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

      Data & Roam SIM allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

       

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         OneSimCard Europe & More

       

      OneSimCard Europe & More offers the following data plans.

       

      Zone A Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #11

      Daily - 24 hours

      1000 MB

      10.00

      #45

      Monthly - 30 days

      1000 MB

      19.95

      #46

      Monthly - 30 days

      3000 MB

      49.95

      #47

      Monthly - 30 days

      5000 MB

      59.95

      Zone A Data Plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

      Zone Special Data Plans

      Plan #

      Plan Duration

      Advantage Data Allowance Countries

      Cost

       

       

       

       

      #6

      2 Weeks – 14 days

      500 MB

      $25.00

      #7

      2 Weeks – 14 days

      1 GB

      $50.00

      #8

      Monthly – 30 days

      2 GB

      $75.00

      #9

      Monthly – 30 days

      3 GB

      $99.00

      #5

      2 Weeks – 14 days

      UNLIMITED

      $125.00

      The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing Plan #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

      Zone Special Data Plans Plans covers the following countries:

      Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City

      Abkhazia, Armenia, Australia, Canada, Kazakhstan, Russia, S. Ossetia, USA, Ukraine are not available in packages # 6,7,8,9

      Liechtenstein is not available in the Unlimited Data Package #5.

      Unlimited Plan: The first 1000 MB (approx. 1GB) of the Plan is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data Plan, go to http://ma.onesimcard.com

      2G speed is fast enough to offer GPS guidance, reading emails, web browsing, Instagram, Facebook and Twitter postings. It is not sufficient for watching high quality videos.

      OneSimCard Europe & More Plan utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.


      All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      Once you activate any Data Plan, the amount charged is not refundable.

      Data not being used up during the Plan period will be lost.

      After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

      Data will be charged in 100kB increments.

62. OneSimCard General Service Questions
    • Can I browse the Internet and check email, use Whatsup and Facebook from my OneSimCard phone?

      Yes, you can browse the Internet, check email and use other data services with OneSimCard. Service is available in over 100 countries. Please check the OneSimCard Rates Page to see if GPRS internet access is available in your country of interest. Note: data is charged in 10kB increments.

      By default, all SIM cards are pre-programmed with GPRS data service disabled. To enable GPRS and find the programming instructions for your phone, log in to your OneSimCard account, click the "Enable" link for Mobile Internet and then click on Remote Program. Programming your mobile phone is very simple and can be done remotely by sending the programming instructions from OneSimCard.com to your phone. Not all phones are capable of being programmed remotely, so please review the data programming instructions located in the OneSimCard User Guide and in the Help section of your online account.

      Please note: you must have a minimum $5 airtime on your SIM card to use GPRS mobile data service.
63. OneSimCard General Service Questions
    • I have a Verizon or Sprint "World Phone" from BlackBerry, Samsung, LG KP series, etc., can I use it with OneSimCard?

      Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

      To make an outgoing call you may need to do the following:

      Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

      To: 9146
      Message: 00 + Country Code + Number

      For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

      To: 9146
      Message: 0015844440686
      After your SMS is sent wait approximately 3-10 seconds. You will get a callback as usual and your call will be connected to the destination number.

       

      Please Note:

      1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

      2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

64. OneSimCard General Service Questions
    • What is the difference between OneSimCard Universal, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More SIM cards?

      All 3 OneSimCard SIMs work in a very similar manner.  They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All OneSimCards also offer many  additional features such as Global Concierge, 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.

      The main difference between the 3 SIM cards is that OneSimCard Universal offers Voice and SMS Text Messaging in many more countries as well as lower data rates.  The OneSimCard Expedition (formerly Data & Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not.  For some countries like Canada, Cuba, Brazil and a few others, the OneSimCard Expedition (formerly Data & Roam) offers lower calling rates. 

      The OneSimCard Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe and Universal SIM cards offer easy Direct Dialing in 40 and 75 countries respectively, while OneSimCard Expedition (formerly Data & Roam) utilizes callback. Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.

      OneSimCard Universal, Plus, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More also operate on different networks in many countries.

      You can compare rates for all these SIM cards here.

65. OneSimCard General Service Questions
    • Will a OneSimCard international SIM card work with my mobile phone?

      OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.

      If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

      If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.

      If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone and SIM card bundle from us, which all come preloaded with our international SIM card, $10 balance and All in One International Travel Adapter Plug.

66. OneSimCard General Service Questions
    • Will my CDMA cell phone from Verizon or Sprint work overseas with OneSimCard?

      No, unless you have a "World Phone" from Verizon or Sprint that is dual-mode CDMA/GSM. Most current smart phones including iPhones 4S, 5 and 6 offered by Verizon, Sprint, N-Telos and other CDMA carriers have GSM radio and will work when traveling abroad.

      CDMA-only phones will not work with OneSimCard service. OneSimCard service requires an unlocked GSM capable phone (for example, all AT&T or T-Mobile phones are GSM). Some domestic carriers such as Verizon and Sprint use CDMA technology, while most of the rest of the world uses GSM. Check with your wireless provider or phone manual if you are not sure if your phone is CDMA or GSM.

      Verizon and Sprint now offer iPhone 4S, 5 and 6, as well as some models of Samsung Galaxy phones which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and most probably they will do this for you. Once they unlock the phone you can use OneSimCard SIM when traveling abroad. 
67. OneSimCard General Service Questions
    • Is Voice Mail available with OneSimCard?

      Yes - Voice Mail is available. You can turn it on/off from your phone or from our web site interface. Checking to see if there are any messages on your voicemail is free and can be done easily from your phone or online. Listening to your voice mail messages from your phone is billed at the cost of an outgoing call from the country you are in, except in the countries where we offer a discounted rate for calling voicemail.

      New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770

      New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
      • To turn voicemail ON from your phone:
        dial 091 and press the TALK/SEND button
      • To turn voicemail OFF from your phone:
        dial 090 and press the TALK/SEND button
      • To check if you have any voicemail messages from your phone:
        dial 094 and press the TALK/SEND button

      New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.

      You will receive a text notification for each new Voice mail received. Below is a sample notification message:
      "You have 1 new message in your mailbox at (Date, GMT Time). To listen to new message dial 095. Per minute charge applies."

      IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
68. OneSimCard General Service Questions
    • Can I send SMS text messages to a OneSimCard enabled phone by email?

      Yes, you can send SMS messages by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the 11-digit OneSimCard mobile phone number you are trying to reach.

      Please note that message should be sent in English characters only and no attachments to this email are allowed.

      This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive it. The maximum number of daily received SMS sent by email or from the web per SIM is 25.

       

      Starting June 3rd, 2014 OneSimCard offers new USA and Canada PENs capable of receiving SMS ( Text Messages) . These PENs carry a charge of 9 cent per received SMS. These PENs can receive only SMS sent from a mobile device and will not receive texts sent from web sites of Gmail, Yahoo, banks etc. If you need to receive alerts from the web site sent to your mobile phone, we suggest you to select the alert option by email and provide OneSimCard email of your phone 372XXXXXXXX@sms.onesimcard.com, which you will receive as an SMS.

69. OneSimCard General Service Questions
    • Can I use a OneSimCard enabled phone in Japan, South Korea and Myanmar?

      Some OneSimCard international SIM cards works in Japan, South Korea and Myanmar. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.

      OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:

70. OneSimCard General Service Questions
    • Are there any discount call (voice) plans available for Europe or other countries?

      Yes, discount calling plans are available on select sim cards.

      Minute Buckets - Discount B

      The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.


      Available Discount B plans:

      Discount B

      Duration 

      Plan Size

      Cost

      Junior

      7 days

      200 Min

      visit the rates page

      Standard

      14 days

      400 Min

      visit the rates page

      Max

      30 days

      900 Min

      visit the rates page

      The Minute Bucket minutes will be usable in all countries where the package is available.

      The following additional rules govern Minute Bucket purchases:

      • Only one package can be activated at a time.
      • Additional buckets could be ordered consecutively.
      • If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
      • Calls to Customer Support will be deducted from the Minute Bucket package minutes.
      • Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
      • After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
      • Once the bucket is used up, the billing will revert to standard calling rates.
      • Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.
      To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.


      Voice Calls Discount - Discount A

      You can subscribe to the Discount Call Plan A for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew. This plan is available on the Plus and Universal SIM cards.

      Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

      Aland Islands, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.


      For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

      PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

      The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

      • From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.

      • From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.

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