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81. OneSimCard General Service Questions
    • What is Universal 3-in-1 SIM size SIM card?

      Universal 3-in-1 SIM size SIM card can be adjusted to 3 different SIM sizes: Regular, Micro and Nano.  Universal SIM card fits all GSM devices that take any of those sizes. Compatible devices include all iPhones, Samsung, HTC and other phones.
82. How To Use Questions
    • How can I dial '+' on my phone when making call?

      Note: You can always dial 00 instead of + when making outgoing calls. For example, to reach OneSimCard customer service in the USA you can just dial 001 617 3138888.

      You should consult the phone manual for this info. Different manufacturers have specific ways to access the '+' key, so make sure you know yours.

      Here are few known ways:
      • BlackBerry® 6210: Press Alt (bottom, far left on keyboard) and the letter "I".
      • Bosch: Press and hold the star (*) key until the "+" sign appears.
      • Motorola: Press and hold the zero key until the "+" sign appears.
      • Nokia: Press the star (*) key twice in rapid succession.
      • Pocket PC: Pull up the keyboard, hit the <123> button in the top left corner, and select "+" from the resulting screen.
      • Samsung: Press and hold the zero key until the "+" sign appears.
      • Sony Ericsson: Press and hold the zero key until the "+" sign appears.
      • Treo 270: Press the blue button and then the "G" key.
83. How To Use Questions
    • How do I set up SMS text messaging on my phone?

      SMS messaging usually works without any additional setup of the phone.
      In rare cases when there are issues sending or receiving text messages, please look at the following:

      Problem with Sending SMS:

      • Incorrect SMSC number (SMS Service Center Address) in handset settings.

      SMSC number should be set as follows:

       

      1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

      a. China:  +85290296747

       

      2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

       

      Special instructions for Apple Phones:

      With Apple iPhones to check SMSC:

      From the phone dialer Dial *#5005*7672# 

      You will see the SMSC set currently on the the phone. 

      To change the SMSC on Iphone dial: 

      Plus and Standard SIMs: **5005*7672*+3725099000# outside of USA or Canada and and **5005*7672*+85290296747# if in China.

      Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#


       

       

      If your phone requires the name of Message Center Name enter: SMSC
      SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
      Try sending SMS from OneSimCard menu

       

       Problem with Receiving SMS:

      • Receiving Handset does not have enough free memory for incoming SMS.
      • Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
      • Sender's SMS provider does not have an agreement with the receiving network.
84. Rates and Cost Questions
    • Does calling to a mobile phone cost more than calling to a land line?

      No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.

      You can find all rates listed on our Rates & Coverage page.
85. How To Use Questions
    • Is there any way to remove the callback ring after I dial a number?

      The newly offered OneSimCard Europe & More does not use the callback to make an outgoing call.

       

      With OneSimCard Plus or Expedition (formerly Data & Roam) SIM:

      Normally, when you make a call with OneSimCard the phone will ring back within a few seconds after dialing and you will then get connected. You can eliminate this callback if you have a smarphone running Android (OS version 5 or below) by downloading and installing our OneSimCard Direct mobile app. Alternatively, you can purchase our Global Dual SIM Quad-Band GSM Unlocked International Cell Phone which has built-in software that automatically removes the callback.

      For phones using Android (OS version 5 or below):

      OneSimCard Direct allows you to hide the callback and makes it easier to make a call directly from your phone's address book.

      Once the application is installed on your phone, please run it once and then turn your phone off and back on. You will then be able to dial without receiving the callback.
86. How To Use Questions
    • How should I send an SMS to get charged only 15 cents per text message?

      There are two ways for SMS message to be sent:

      • From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
      • Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
        Find detailed rate information here.


      Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

87. OneSimCard Rentals
    • How can I set up the Personal Extra Number (PEN) on my rental order?

      Once your order is processed and shipped, you will receive a notification email. At this point, you can log in to your account and:
      1. Activate your SIM card(s) (you should wait to activate until after you receive the package)
      2. Once the SIM is activated, you can set up the PEN. You will see the link on the screen in the Recharge Menu. The PEN activation is done instantly. If you activate the Free US PEN, it will stay active for the duration of your travel. Alternatively, you can order a PEN in your local area or in another country if you require one. 
88. Ordering Questions
    • How do I order Discount Call, Text and Data packages?

      You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

      To order a discount package for your SIM card, follow these steps:

      1. Log into your account at OneSimCard.com
      2. Click on the My SIM Cards menu links
      3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
      4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
      5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

      Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.

89. OneSimCard General Service Questions
    • When my order will be shipped?

      Sim card and phone orders placed during business hours before 3 PM Eastern Time will be shipped on the same day the order was placed. Orders placed after 3 PM will be shipped the next business day. The only exceptions are phone that are out of stock. In this case you will be notified about delayed shipping during the purchase.
      Rental Orders will be shipped in such a way so you will received it 1 day before the Rental Start date you indicated on your order. For last minute rental orders, you will have to use express delivery options.
90. OneSimCard General Service Questions
    • Are there any international toll-free or local Common Access Numbers (CAN)?

      OneSimCard international mobile service does not require dialing any access numbers when calling from international locations, you simply dial as you normally would when you're abroad. However, when somebody is calling to your OneSimCard phone there is an option for them to call you through a Toll Free or local number rather than dialing your European mobile number directly, which could be expensive for them. This call will instead be charged to your OneSimCard account at an additional 20c/min to the incoming rate in the country where you are receiving the call.

      When someone calls you through a Common Access Number they receive a prompt where they then enter your primary European number starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra Number (PEN) instead.

      At this time we have Toll Free and/or Local Common Access Numbers in the following countries:

      • Argentina
      • Australia
      • Austria
      • Argentina
      • Brazil
      • Canada
      • Cyprus
      • France
      • Germany
      • Greece
      • Hong Kong
      • Israel
      • Mexico
      • New Zealand
      • Russia
      • Spain
      • UK
      • USA - Toll Free as well as local Common Access Numbers in New York City, Washington DC and Los Angeles


      You can find these numbers in the User Guide or while logged in to your OneSimCard web account portal.

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