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1. Rates and Cost Questions
    • Does OneSimCard offer a U.S. Military discount?

      Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
2. OneSimCard General Service Questions
    • Are there any discount call (voice) plans available for Europe or other countries?

      Voice Calls Discount - 2018 FIFA World Cup Russia Package

      2018 FIFA World Cup Russia Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #3

      Monthly - 30 days

      1000 MB data + 100 Min calls + 100 SMS texts

      $59


      2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

       

       

      Minute Buckets - Discount B

      Beginning May 1st, 2015 OneSimCard Plus SIM will offer two additional voice discount packages – “Minute Buckets.”

      The Minute Buckets are available for both Standard and Plus SIM cards and offer calling  from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. There are three packages available:

      Junior      Minute Bucket - 200 minutes for 7 days

      Standard Minute Bucket - 400 minutes for 14 days

      Max        Minute Bucket -  900 minutes for 30 days.

      The Minute Bucket minutes will be usable in all countries where the package is available.

      The following additional rules govern Minute Bucket purchases:

      • Only one package can be activated at a time.
      • Additional buckets could be ordered consecutively.
      • If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
      • Calls to Customer Support will be deducted from the Minute Bucket package minutes.
      • Calls between OneSimCard phones and  calls to the user’s Voicemail are not included in the Minute Bucket packages.
      • After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
      • Once the bucket is used up, the billing will revert to standard calling rates.
      • Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.
      To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu.
      Example: Click Here



      Voice Calls Discount - Discount A

       

      Yes! You can subscribe to a discount call plan for Europe with OneSimCard Plus SIM (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew.

      Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

      Aland Islands, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.


      For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

      PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

      The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

      • From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.

      • From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.
3. Ordering Questions
    • How do I order Discount Call, Text and Data packages?

      You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

      To order a discount package for your SIM card, follow these steps:

      1. Log into your account at OneSimCard.com
      2. Click on the My SIM Cards menu links
      3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
      4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
      5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

      Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.

4. OneSimCard General Service Questions
    • Are there any discount SMS text message plans available in Europe or other countries?

      Discount SMS from Europe and many other countries are available with OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards!

       

      SMS Discount For 2018 FIFA World Cup Russia

      2018 FIFA World Cup Russia Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #3

      Monthly - 30 days

      1000 MB data + 100 Min calls + 100 SMS texts

      $59


      2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

       

       

      Discount SMS for OneSimCard Plus, Data & Roam and Europe & More SIM Cards

      When activated, this package provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS package will be effective for 30 calendar days after the activation took place. The package can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

      New SMS packages are available in following countries:
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

      To check how many days and SMS messages are left, dial *146*922*1#
      Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

5. Troubleshooting Questions
    • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

      This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
      Older SIM cards might require entering the compatibility code on your  iPhone.

      How to activate compatibility mode:

       1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

      1. Open "OneSimCard" menu ( SIM Applications)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


      We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
      If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

      Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.
6. How To Use Questions
    • Is there a mobile app that will let me recharge my account and other services?

      Yes! Our OneSimCard Direct app for the iPhone (must be jailbroken) and Android devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. OneSimCard Direct is available for download from Google Play for Android phones and from Cydia for jailbroken iPhones. Find more information in the Help section of your online account.

7. How To Use Questions
    • How Do I Check The Balance Of Purchased Data Package?

      There are three ways to check the remaining balance of purchased data package.

       

      1. On-line in OneSimCard Menu of your account in the Discount Section of the page.

      2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app

      3. From OneSimCard mobile phone: 

                                              Dial the following:

      *146*942#

       

      The remaining data balance will be displayed.

8. Rates and Cost Questions
    • What is the cost to make calls from a OneSimCard phone to another OneSimCard phone?

      It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

      Example 1: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.


      Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

      PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate.

9. OneSimCard General Service Questions
    • Are there any mobile Internet data packages?

      Yes! Data packages are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

       

      ______________________________________________________________________________________________________________________________

      OneSimCard Plus

       

      For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Package for most European countries plus Canada, India, USA and other countries around the world.

      Global Data Packages

      Package #

      Package Duration 

      Package Size

      Package Cost

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      25.00

      #5

      Monthly - 30 days

      500 MB

      45.00

      #9

      Monthly - 30 days

      1000 MB

      69.00

      #8

      Monthly - 30 days

      2000 MB

      99.00

      #67

      Monthly - 30 days

      3000 MB

      150.00

      #68

      Monthly - 30 days

      5000 MB

      175.00


      Global Data packages cover the following countries:

      Abkhazia, Aland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, Saba, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tibet, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.


      Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #11

      Monthly - 30 days

      1000 MB

      19.95

      #40

      Monthly - 30 days

      2000 MB

      34.95

      #63

      Monthly - 30 days

      3000 MB

      54.95

      #64

      Monthly - 30 days

      5000 MB

      89.95


      Super Select Data package covers the following countries:

      Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tibet, Turkey, USA, United Kingdom, Uruguay and Vatican City.

      5 GB Giga Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #12

      Monthly - 30 days

      5000 MB

      29.95


      5GB Giga Data Package covers the following countries: 

      Abkhazia, Aland Islands, Denmark, Estonia, Finland, Greece, Israel, Latvia, Lithuania, Norway, Russia, S. Ossetia, Sweden and Tibet.

      3000 MB China Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #58

      Monthly - 30 days

      3000 MB

      29.95

      3000 MB China Data Package covers the following countries: China

      2018 FIFA World Cup Russia Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #3

      Monthly - 30 days

      1000 MB data + 100 Min calls + 100 SMS texts

      $59


      2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

       

      OneSimCard Plus packages utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      • Once you activate a Data Package, the amount charged is not refundable.
      • Data not used during package period will be lost.
      • After the Data Package expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Package.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data package at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

      ______________________________________________________________________________________________________________________________


      OneSimCard Expedition (formerly Data & Roam)

       

      OneSimCard Expedition (formerly Data & Roam) offers 4 Data Packages which are available in most European countries plus many other countries. The DataPackages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Packages are available in all countries where the data packages are offered. Please review the table below:

       

       

      Global Data Packages

      Package #

      Package Duration

      Advantage Data Allowance Countries

      Standard Data Allowance Countries

      Cost

      #1

        2 Weeks – 14 days

      250 MB

      125 MB

      $25.00

      #2

      2 Weeks – 14 days

      500 MB

      250 MB

      $45.00

      #3

      Monthly – 30 days

      1000 MB

      500 MB

      $75.00

      #4

      Monthly – 30 days

      2000 MB

      1000 MB

      $99.00

      OneSimCard Expedition (formerly Data & Roam) package utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      The Advantage Data Allowance countries are:

      Abkhazia, Aland Islands, Albania, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Thailand, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan and Vatican City.


      The Standard Data Allowance countries are:

      Andorra, Azerbaijan, Canada, Chile, Guatemala, India, Israel, Kenya, Malaysia, Mexico, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.


      5 GB Giga Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #15

      Monthly - 30 days

      5000 MB

      29.95


      5GB Giga Data Package covers the following countries: 

      Turkey.


      Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #14

      Monthly - 30 days

      1000 MB

      19.00


      Super Select Data package covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      • Once you activate any Data Package, the amount charged is not refundable.
      • Data not being used up during the package period will be lost. Any Turbo Package Data unused by this time, will be lost too.
      • After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

       

      Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

      Data & Roam SIM allows to check the status of the package and activate new data package directly from the OneSimCard Mobile Phone at http://onesimcard.data

       

      ______________________________________________________________________________________________________________________________

       

         OneSimCard Europe & More

       

      OneSimCard Europe & More offers 6 Data Packages. The Data Packages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. 

       

      The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing package #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

      Please see all available packages in the table below:

       

       

      European Data Packages

      Package #

      Package Duration

      Advantage Data Allowance Countries

      Cost

       

       

       

       

       

       

      #6

      2 Weeks – 14 days

      500 MB

      $25.00

       

      #7

      2 Weeks – 14 days

      1 GB

      $50.00

       

      #8

      Monthly – 30 days

      2 GB

      $75.00

       

      #9

      Monthly – 30 days

      3 GB

      $99.00

       

      #5

      2 Weeks – 14 days

      UNLIMITED

      $125.00

       

       

      OneSimCard Europe & More package utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

       

      European Data Packages packages covers the following countries:

      Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City

      Abkhazia, Armenia, Australia, Canada, Kazakhstan, Russia, S. Ossetia, USA, Ukraine are not available in packages # 6,7,8,9

      Liechtenstein is not available in the Unlimited Data Package #5.

       

      Unlimited Package: The first 1000 MB (approx. 1GB) of the package is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data package, go to http://ma.onesimcard.com

      2G speed is fast enough to offer GPS guidance, reading emails, web browsing, Instagram, Facebook and Twitter postings. It is not sufficient for watching high quality videos.

       



       Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #11

      Daily -24 hours

      1000 MB

      10.00

      #45

      Monthly - 30 days

      1000 MB

      19.95

      #46

      Monthly - 30 days

      3000 MB

      49.95

      #47

      Monthly - 30 days

      5000 MB

      59.95


      Super Select Data package covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

      All data packages use are subject to the Fair Use Policy posted in the Terms of Use.

       To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      Once you activate any Data Package, the amount charged is not refundable.

      Data not being used up during the package period will be lost.

      After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.

      Data will be charged in 100kB increments.

10. OneSimCard General Service Questions
    • Can I get rewarded for referring friends to OneSimCard?

      Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!

      In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.

      To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.

      Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.

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