There is no OneSimCard Menu (SIM Toolkit) in my android phone. How can I fix this?
Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.
If you do not see the SIM Toolkit app in your Android phone, please try doing the following:
Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.
Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.
There is no OneSimCard Menu (SIM Toolkit) in my android phone. How can I fix this?
Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.
If you do not see the SIM Toolkit app in your Android phone, please try doing the following:
Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.
Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.
I have a Plus SIM and my phone will not register on a roaming network, what's wrong?
Sometimes when moving from the USA, Canada or Mexico to another country, the SIM card will need to be reset to properly register on a new country roaming network.
If you have the OneSimCard Menu on your phone (it may be called Sim Application Menu on iPhones or SIM Toolkit on Androids), go to the menu, scroll down to Settings and enter 000.
If you do not have access to the OneSimCard Menu then turn off your phone, remove the battery for 20 seconds, reinstall the battery and then turn back on your phone.
Is a micro-SIM version of OneSimCard available for the Apple iPhone 4/4S, iPad and other devices?
Yes, we do offer a micro-SIM size version of our global SIM cards. Simply select the micro-SIM version in the shopping cart.
Some of the devices that now use micro-SIM cards are Apple iPhone 4/4S, Apple iPad 3G/2, Nokia N9, Nokia Lumia 710/800, Samsung Galaxy Tab 10.1, Samsung Galaxy SIII and Motorola RAZR - Android.
What is required to use the OneSim VoIP mobile application?
OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 2.0 or higher, or Apple device (iPhone, iPaed, iPod Touch) with iOS 4.3 or higher.
Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account.
Do I need to have a OneSimCard SIM card installed in my phone to use OneSim VoIP?
It depends on your device.
For Android phones, you must have a OneSimCard international SIM card installed in your phone for the OneSim VoIP app to work.
For Apple devices, including iPhones, you do not need to have a OneSimCard international SIM card installed in your phone. As long as you have an active VoIP-enabled Personal Extra Number (PEN) on your OneSimCard account then you can use OneSim VoIP with any SIM card installed in the phone or even without a SIM card if you are using an iPad.
When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?
Some phone models do not allow direct dialing with OneSimCard.
To get around this problem, you should try either of these methods:
Locate the OneSimCard menu on your phone. (Some phones have it in Applications.) Make a call using menu 'Call'.
You can also make a call by dialing directly *146*00 Country Code Number# For example, to make a call to the USA, you would dial *146*0016173138888# (do not forget to hit pound at the end of the number)
* is a star character located on the keypad
Other examples of how to use th *146 dialing prefix if necessary:
To check your balance dial *146*099 and press the TALK (or SEND) button
To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
You need to press * on your phone in the above dialing sequences (it is a star character located on the keypad)
Activation of voice mail *146*091 and press the TALK (or SEND) button
Deactivation of voice mail *146*090 and press the TALK (or SEND) button
Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
To listen to voice mail *146*095 and press the TALK (or SEND) button
The prefix *146* can be used from any phone. However, most phones do not require it.
It is possible to make almost any phone entirely compatible so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)
Bear in mind that if your powered the phone down and removed and reinstall the battery, you will beed to go through this programming again.
When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.
If your phone is built on Android, Symbian or WM5 or WM6 operational systems, you can download an application that will remove the callback ring completely called OneSimCard Direct. You can download it here:
When I dial following your instructions it does not work. What's wrong?
Some phones, such as Samsung, some Motorola, Android and some Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
How to deactivate compatibility mode - this might be necessary if you move the OneSimCard to another phone model:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1102" and select "OK" (Screen will show "CC OptionX: OFF" message)
One other solution is to dial a specific prefix *146 in front of the dialed string when used with a OneSimCard.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
* is a star character located on the keypad
To check your balance dial *146*099 and press the TALK (or SEND) button
To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
You need to press * on your phone in the above dialing sequences
Activation of voice mail *146*091 and press the TALK (or SEND) button
Deactivation of voice mail *146*090 and press the TALK (or SEND) button
Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
To listen to voice mail *146*095 and press the TALK (or SEND) button
The sequence *146* can be used from any phone. However, most phones do not require it.
Is a micro-SIM version of OneSimCard available for the Apple iPhone 4/4S, iPad and other devices?
Yes, we do offer a micro-SIM size version of our global SIM cards. Simply select the micro-SIM version in the shopping cart.
Some of the devices that now use micro-SIM cards are Apple iPhone 4/4S, Apple iPad 3G/2, Nokia N9, Nokia Lumia 710/800, Samsung Galaxy Tab 10.1, Samsung Galaxy SIII and Motorola RAZR - Android.
Is there any way to remove the callback ring after I dial a number?
Normally, when you make a call with OneSimCard the phone will ring back within a few seconds after dialing and you will then get connected. You can eliminate this callback if you have a smarphone running Android, Symbian, Windows Mobile 5/6 or a jailbroken iPhone by downloading and installing our OneSimCard Direct mobile app. Alternatively, you can purchase our Global Dual SIM Quad-Band GSM Unlocked International Cell Phone which has built-in software that automatically removes the callback.
or download OneSimCard Direct App to your computer first and then install it on your Android.
or download and install OneSimCard Direct App when logged directly from your Android phone.
Instructions for installing application on Android phone.
OneSimCard Direct allows you to hide the callback and makes it easier to make a call directly from your phone's address book.
For iPhones (requires iOS 4.0 or higher):
OneSimCard Direct App is available only for jail-broken iPhones running OS 4.0 or higher. If you have one you can download OneSimCard Direct app from Cydia.
Once the application is installed on your phone, please run it once and then turn your phone off and back on. You will then be able to dial without receiving the callback.
