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11. Rates and Cost Questions
    • Does OneSimCard offer a U.S. Military discount?

      Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
12. Rates and Cost Questions
    • How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?

      Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

      Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

      You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

      If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

13. Troubleshooting Questions
    • I just activated my SIM card and can't make a successful test call. What's wrong?

      If you just activated your SIM card and can not make a test call by following the instructions in the user manual, you will likely just need to power off the phone and power it back on again. The phone should automatically re-register with one of our partner networks or you can manually select and register with a network. Remember, if you answer the test call when it rings you will be charged for the call.
      We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

14. OneSimCard General Service Questions
    • Will I get a bill for using OneSimCard service?

      No. OneSimCard service is a prepaid service. You will not be able to spend more than you put on the SIM, except when you set the automatic recharge of the SIM. There are three simple ways to add funds to the balance of the SIM: from on-line, from the mobile phone and by setting up an automatic recharge. This pertains to both - purchased SIM cards and rentals.
15. OneSim VoIP
    • Do I need to have a OneSimCard SIM card installed in my phone to use OneSim VoIP?

      No. OneSimCard SIM is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have OneSimCard account with a VoIP capable PEN.
16. OneSimCard General Service Questions
    • In which countries will the OneSimCard Europe & More work?

      Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City

17. OneSimCard General Service Questions
    • What is Universal 3-in-1 SIM size SIM card?

      Universal 3-in-1 SIM size SIM card can be adjusted to 3 different SIM sizes: Regular, Micro and Nano.  Universal SIM card fits all GSM devices that take any of those sizes. Compatible devices include all iPhones, Samsung, HTC and other phones.
18. OneSimCard General Service Questions
    • Can I use OneSimCard service if my phone is locked?

      Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

      • Try contacting the carrier to see if they unlock it for you.

       

      • You can purchase a travel phone bundle with the SIM at

                 http://www.onesimcard.com/international-cell-phones/

      • You can purchase a MI-FI device with OneSimCard  SIM at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
19. Rates and Cost Questions
    • Is it free for someone to call my OneSimCard number using Viber?

      Through a unique partnership with Viber, your primary OneSimCard number (+372) can be called free of charge for any Viber user! (requires activation and special dialing instructions, see below)

      HOW: When this feature is activated, Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.

      TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Viber Calls" and click Enable to activate this option.

      COST: The call is free for the Viber user. The cost of receiving the Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.

      PLEASE NOTE:

      • When dialing in Viber, if Viber user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
      • If the “free calls to OneSimCard from Viber” option is not activated for a particular OneSimCard number, when a Viber user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”
20. Rates and Cost Questions
    • How does OneSimCard compare to the international roaming from the largest US carriers?

      OneSimCard can help you save a lot of money on international roaming abroad over large domestic carriers. Check out these rate tables to compare international roaming offerings from AT&T, Verizon, Sprint and T-Mobile.

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