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21. How To Use Questions
    • How do I check my OneSimCard balance?

      Just dial 099 "Send" from your OneSimCard phone and in few minutes the balance will be displayed on the screen of your phone. Customers with iPhones can use OneSimCard Assist app to check balances and many other things. Customers with Android phones can use OneSimCard Direct app for this.

      You can always check your current balance by logging onto your OneSimCard account at www.onesimcard.com.
22. How To Use Questions
    • How can I add airtime to my OneSimCard service?

      In order to add airtime instantly, simply register a credit card with us on our website.

      There are several ways to add airtime to your OneSimCard service.
      Automatic Recharge - recommended:
      1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.
      From the phone using your credit card:
      1. a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY - Last 4 digits of the credit card used last at OneSimCard.com. YY Amount from 25 to 99 USD

      For example, if you need to add $50 and the last 4 digits of the credit card registered with us is 8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
      * is a star character located on the keypad
      From the phone using 1SIM Fund:
       a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

      For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
      * is a star character located on the keypad

      From the OneSimCard.com web interface:
      1. You must log in at www.onesimcard.com each time you wish to add funds.
      1. The minimum recharge amount is US $25.00
      1. Using Recharge PIN purchased from a dealer:
      If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 
23. How To Use Questions
    • How do I make a call using OneSimCard global cell phone service?

      To make a call:
      • Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
        Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.
      With Europe & More SIM that does not use the callback to make a call, you will just get connected.

      With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIM:

      After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

      If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
24. How To Use Questions
    • Can I use a OneSimCard phone to send an SMS message?

      Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.

      SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main number of the SIM that starts with 372 will be displayed on the text receiver phone. With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party phone.

      You can also send SMS messages from OneSim VOIP app at much lower rates.


      You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

      Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.


      These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

25. Troubleshooting Questions
    • Does iPhone Hotspot work with OneSimCard?

      Yes. All unlocked iPhones' Hotspot feature works with OneSimCard SIM.

       
      There are a few settings to make sure for this to function properly on your iPhone:
      1. Settings - Cellular - Cellular Data - ON
      2. Settings - Cellular - Data Roaming - ON
      3. Settings - Cellular - Cellular Data Network - Cellular Data - APN=send.ee for Plus SIM and APN=apn                                                                                                             for Expedition (formerly Data & Roam SIM)
      4. Settings - Wi-Fi - ON
      5. Settings - Personal Hotspot - ON. 
      After turning the Hotspot on, you should stay on the Personal Hotspot screen of your iPhone for SSID of your phone to show up on other Wi-Fi devices, so you can get connected. After you connected to the Hotspot, you can leave the screen. Alternatively, you can always use Bluetooth or USB connection to provide the internet access from your OneSimCard iPhone Hotspot to your other devices.
      Customers with jail-broken iPhones can use My-Wi app from Cydia, which provides more options and is easier to use.
26. How To Use Questions
    • There is no OneSimCard Menu (SIM Toolkit) in my Android phone. How can I fix this?

      Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

      If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

      Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

      On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

      Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

27. Ordering Questions
    • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?

      • We can move your airtime balance from your standard SIM to the Plus, Europe, Universal or Expedition SIM or otherwise as a one time courtesy. 
      • We can move your Personal Extra Number from your standard SIM to any other SIM card as a one-time courtesy.
      • We can transfer your primary +372 number from your standard SIM to the Plus SIM if you ordered special replacement SIM here:
28. Ordering Questions
    • How long will it take for my OneSimCard to be delivered?

      Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.

      We offer several delivery options:
      • USPS Priority mail
        Your order should arrive within 2-3 business days, but it is not guaranteed.
      • FedEx Next Day and FedEx Next Day Priority.
        Delivery guaranteed by 10 AM or 3 PM.
      • FedEx Two Day
        Delivery is guaranteed in 2 business days.
      • FedEx Three Day
        Delivery guaranteed in 3 business days.
      • Fedex Express Overnight.
        Next day delivery before 12:00 pm to most locations in the USA.
      • FedEx Ground
        Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.

      For orders shipped outside of USA:

      • International Air Mail - usually takes 5 to 30 business days, no tracking
      • US Postal Service International Priority - delivery time depends on the country
      • Fedex International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

      You will get more detailed information about the delivery to your destination when you start placing your order.

29. OneSimCard General Service Questions
    • What phone numbers are included on the global SIM card?

      Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone numbers: European (Estonia) and U.S. numbers. For Canada Customers it is European and Canadian numbers. For Australian customers it is European and Australia numbers and for UK customers it is Estonia and UK Mobile numbers.

      The primary European number is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.

      You can choose your area code for the free 30 day U.S. and Canada PENs. Australia and UK numbers are randomly assigned. You can choose to activate your free PENs when you activate your SIM card or at a later date. Once your free PEN has been activated, it will be active for 30 days unless renewed monthly or yearly for a small cost. If you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can also order those numbers separately.

      You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including:


      Algeria* (+213)
      Argentina (+54)
      Australia (+61)
      Austria (+43)
      Bahrain (+973)
      Belgium (+32)
      Brazil (+55)
      Bulgaria (+359)
      Canada (+1)
      Chile (+56)
      Colombia (+57)
      Costa Rica ( +506)
      Croatia* (+385)
      Cyprus (+357)
      Czech Republic (+420)
      Denmark* (+45)
      Dominican Republic (+1809)
      Egypt* (+20)
      El Salvador (503)
      Finland (+358)
      France (+33)
      Georgia* (+995)
      Germany* (+49)
      Greece (+30)
      Guatemala ( (+502)
      Hong Kong (+852)
      Hungary* (+36)
      Iceland (+354)
      Ireland* (+353)
      Israel (+972)
      Italy (+39)
      Japan (+81)
      Latvia (+371)
      Lithuania (+370)
      Luxemburg (+352)
      Malaysia (+60)
      Malta (+356)
      Mexico (+52)
      Morocco* (+212)
      Netherlands (+31)

      New Zealand (+64)
      Nigeria (+234)
      Norway* (+47)
      Panama (+507)
      Peru (+51)
      Poland (+48)
      Portugal (+351)
      Puerto Rico (+1787)
      Romania (+40)
      Russia* (+7)
      Singapore* (+65)
      Slovakia (+421)
      Slovenia (+386)
      South Africa (+27)
      South Korea* (+82)
      Spain (+34)
      Sweden (+46)
      Switzerland (+41)
      Thailand* (+66)
      Turkey* (+90)
      UK (+44)
      Venezuela (+58)
      USA (+1)

      * Indicates countries where local government regulations require proof of residency to purchase a PEN. PENs in these countries can be ordered for 6 and 12 month periods; PENs in all other countries are available for 1 month or longer.


      Have phone numbers in as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.

      You can view a complete list of available numbers  here 

      PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number, except for USA, Canada and UK Mobile SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS. Receiving SMS on UK Mobile SMS enabled PEN is free. UK Mobile SMS enabled PEN will not show the outgoing SMS caller ID when used with the Europe & More SIM or the Expedition SIM. It can only show the UK number on the caller ID when used with the Universal SIM.

      Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.

      Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.

      Starting January 1st 2018, OneSimCard offers special new USA - SMS for Bank verifications PENs. These USA and Canada PENs are capable of receiving SMS from most US and Canada financial institutions -most banks, Paypal, credit cards etc, as well as some apps like Uber ( but not from Whatsap).  These numbers are also SIM VOIP capable and will work as a regular US PEN for incoming calls and SMS. SMS received on such PENs can be configured so the copy of the text is always forwarded to an email of your choice. This means that you can receive these Bank, Apps and Institutions SMS not only when you travel but any time by email too. Bank Verifcations PENs are ordered separately. You can learn more about these special numbers here.

30. OneSimCard General Service Questions
    • How can people call and text me for free using the OneSimCard Connect app?

      OneSimCard Connect is a free app for Android and Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

      Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

      Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

      PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

      Requires Android 2.2 and up or Apple iOS 4.3 or later

      Download for free from Google Play or the iTunes App Store

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