What are the advantages of using OneSim VoIP?
Is there any additional cost to create a OneSim VoIP account?There is no additional cost except for the fact that you need to have a compatible Personal Extra Number (PEN) active on your .
I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My menu in your online account.
When making an outgoing call how do I select which way the call should go ??“ regular roaming or through OneSim VoIP?To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way, you should make a call using the OneSimCard Direct app or from your regular phone dial pad.
Does voicemail work with OneSim VoIP?Yes. If you are not available to answer the OneSim VoIP call or if the OneSim VoIP app is turned off, the call will be routed through our standard roaming network. If the call is not answered it will be sent to your OneSimCard voicemail box.
How does OneSim VoIP work when the call is received?When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.
How do I recharge using 1SIM Fund?
How can I contact customer support?There are a number of ways you can contact customer support.
Where can I find the settings required to be entered into the OneSim VoIP app?Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My menu of your online account.
I have an iPhone and am receiving charges for SMS sent to a UK mobile number 447786205094. Why?This is a known issue with Apple's Facetime and iMessage applications on Apple iPhone devices. We recommend disabling Facetime and iMessage so it will not be able to automatically send SMS to this 447786205094 number. Any SMS sent to this number automatically by your phone can not be refunded by OneSimCard. Additional questions regarding iPhone applications and how they communicate should be directed to Apple Support.
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