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11. Troubleshooting Questions
    • When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?

      Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.

      To get around this problem, you should try either of these methods:
      • Locate the OneSimCard menu on your phone. (Some phones have it in Applications.)
        Make a call using menu 'Call'.
      • You can also make a call by dialing directly *146*00 Country Code Number#
        For example, to make a call to the USA, you would dial *146*0018574440686# (do not forget to hit pound at the end of the number)
      * is a star character located on the keypad
      Other examples of how to use th *146* dialing prefix if necessary:
      • To check your balance dial  *146*099# and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences (it is a star character located on the keypad)
      • Activation of voice mail *146*091# and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
      • To listen to voice mail *146*095# and press the TALK (or SEND) button

      The prefix *146* and # at the end can be used from any phone. However, newer OneSimCard SIM do not require it and you should be able to dial codes directly, 091, 094, 095, 099 or 098XXXX*XX Talk.

      If you have an older SIM and the dialing does not work without entering *146*, please follow these simple instructions to remove the need to dial *146*:

      How to activate compatibility mode:

      1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app and it looks like one of the apps

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

      When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.


      If your phone is built on Android, you can download an application that will remove the callback ring completely (Android OS version 5 or below) called OneSimCard Direct from Google Play.
12. OneSimCard General Service Questions
    • Which phones are compatible with OneSimCard service?

      Any unlocked GSM phone is compatible with OneSimCard Europe & More SIM that does not require any special dialing instructions.
      For Plus and Data & Roam SIM cards, most GSM unlocked Tri-band or Quad-Band phones are compatible with OneSimCard service.

      Older Verizon & Sprint dual-mode CDMA/GSM "World Phones" such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown here.

       

      All iPhone modes and Androids GSM Phones are compatible with OneSimCard.

      Some phones will allow calling only from OneSimCard menu. Some phones will allow calling directly, but with the use of prefix *146* as described in the user guide.

      Some phones such as Samsung and some other brands require dialing a specific prefix *146* in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad
      • To check your balance dial *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible so you can call directly without using the OneSimCard menu or *146* by following the simple programming instructions below.

      How to activate compatibility mode:

       

      1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app and it looks like one of the apps

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


      Here is an incomplete list of compatible mobile phones with notes about specific OneSimCard compatibility. We are constantly working on updating this list. Please share with us your experience about your specific wireless phone model and we will share this information with others.
13. Troubleshooting Questions
    • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

      This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
      Older SIM cards might require entering the compatibility code on your  iPhone.

      How to activate compatibility mode:

       1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

      1. Open "OneSimCard" menu ( SIM Applications)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


      We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
      If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

      Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.
14. How To Use Questions
    • How do I know if USA, Canada or UK Mobile PEN I order is capable of receiving SMS?

      To see if your PEN is capable of receiving SMS, please log in to your on-line account at www.OneSimCard.com. In the Recharge Menu next to the PEN you will see if it is SMS capable or not. You can also see there if this PEN could be used for VOIP or not.
15. OneSim VoIP
    • How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?

      Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.
16. How To Use Questions
    • Is there any way to remove the callback ring after I dial a number?

      The newly offered OneSimCard Europe & More and the Universal SIM does not use the callback to make an outgoing call in over 70 countries.

       

      With OneSimCard Plus or Expedition (formerly Data & Roam) SIM:

      Normally, when you make a call with OneSimCard the phone will ring back within a few seconds after dialing and you will then get connected. You can eliminate this callback if you have a smarphone running Android (OS version 5 or below) by downloading and installing our OneSimCard Direct mobile app. 

      For phones using Android (OS version 5 or below):

      OneSimCard Direct app allows you to hide the callback and makes it easier to make a call directly from your phone's address book. Unfortunately it is not available on the newer version of Androids, nor on iPhone.

      Once the application is installed on your phone, please run it once and then turn your phone off and back on. You will then be able to dial without receiving the callback.
17. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial  *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.


      18. OneSimCard General Service Questions
        • What Are Additional Calling Options Available?

          There are many additional options available to reduce cost as well as to make it easier for callers to reach OneSimCard phone.

           
          These options are:
          • PEN - Personal Extra Numbers - Provides an option to call OneSimCard phone directly locally from 60 countries.
          • CAN - Common Extra Numbers - Provides an option to call OneSimCard phone locally from 10 countries without ordering a PEN. See Help Menu of your on-line account for details.
          • SIM VOIP - iPhone and Android App allows lower cost calling and texting over WI-FI or Mobile Data.
          • OneSimCard Connect App - Android App Makes dialing easier. Auto-correct mis-dialed numbers. Removes the callback feature on the Plus and Expedition (formerly Data & Roam) SIM cards.
          • Viber - Allows Viber Callers to call free to OneSimCard Phone.
      19. Troubleshooting Questions
        • The battery in my phone does not last long? It got fully drained during the flight to Europe. Why?

          There can be a number of reasons why a battery does not hold a charge. Excluding the possibility of it being a faulty battery, there is another important factor to consider. If your phone is not registered on a roaming network, the battery will drain very quickly as the phone is constantly searching for a network to register on. So, if you get on a 6 hour flight and do not turn the phone off, by the time you land at the airport your battery will be drained and you will not be able to call back home.

          The same thing will happen in those areas with spotty or weak signal network coverage - the battery will drain very fast. It is always a good idea to have an extra battery with you when you travel abroad.

      20. OneSimCard Rentals
        • Is rental insurance available?

          Yes, we offer the option of selecting rental insurance when placing your rental order. The cost is as low as $0.99 per day (depending on device) and covers device loss, theft or damage. Th deductible is based on phone model. View the full terms and conditions.

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