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41. How To Use Questions
    • Can I use a OneSimCard phone to send an SMS message?

      Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is 15-59 cents depending on the country.

      SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA and Canada available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN, the main number of the SIM that starts with 372 will be displayed on the text receiver phone.


      You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

      Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.

      These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

42. OneSimCard General Service Questions
    • What phone numbers are included on the global SIM card?

      Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone numbers: European (Estonia) and U.S. numbers. For Canada Customers it is European and Canadian numbers. For Australian customers it is European and Australia numbers and for UK customers it is Estonia and UK Mobile numbers.

      The primary European number is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.

      The Free 30 days U.S., Canada, Australia and UK numbers are randomly assigned and you can choose to assign the number when you activate your SIM card or at a later date. Once your free PEN is assigned, it will be active for 30 days unless renewed monthly or yearly for a small cost. If instead you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can order this separately.

      You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including:


      Algeria* (+213)
      Argentina (+54)
      Australia (+61)
      Austria (+43)
      Bahrain (+973)
      Belgium (+32)
      Brazil (+55)
      Bulgaria (+359)
      Canada (+1)
      Chile (+56)
      Colombia (+57)
      Costa Rica ( +506)
      Croatia* (+385)
      Cyprus (+357)
      Czech Republic (+420)
      Denmark* (+45)
      Dominican Republic (+1809)
      Egypt* (+20)
      El Salvador (503)
      Finland (+358)
      France (+33)
      Georgia* (+995)
      Germany* (+49)
      Greece (+30)
      Guatemala ( (+502)
      Hong Kong (+852)
      Hungary* (+36)
      Iceland (+354)
      Ireland* (+353)
      Israel (+972)
      Italy (+39)
      Japan (+81)
      Latvia (+371)
      Lithuania (+370)
      Luxemburg (+352)
      Malaysia (+60)
      Malta (+356)
      Mexico (+52)
      Morocco* (+212)
      Netherlands (+31)

      New Zealand (+64)
      Nigeria (+234)
      Norway* (+47)
      Panama (+507)
      Peru (+51)
      Poland (+48)
      Portugal (+351)
      Puerto Rico (+1787)
      Romania (+40)
      Russia* (+7)
      Singapore* (+65)
      Slovakia (+421)
      Slovenia (+386)
      South Africa (+27)
      South Korea* (+82)
      Spain (+34)
      Sweden (+46)
      Switzerland (+41)
      Thailand* (+66)
      Turkey* (+90)
      UK (+44)
      Venezuela (+58)
      USA (+1)

      * Indicates countries where local government regulations require proof of residency to purchase a PEN. PENs in these countries can be ordered for 6 and 12 month periods; PENs in all other countries are available for 1 month or longer.


      Have phone numbers in as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.

      You can view a complete list of available numbers  here 

      PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number, except for USA and Canada SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS.

      Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.


      Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.

43. Ordering Questions
    • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM?

      • We can move your airtime balance from your standard SIM to the Plus SIM as a one time courtesy. 
      • We can move your Personal Extra Number from your standard SIM to the Plus SIM as a one-time courtesy.
      • We can transfer your primary +372 number from your standard SIM to the Plus SIM if you ordered special replacement SIM here:.
44. Ordering Questions
    • How long will it take for my OneSimCard to be delivered?

      Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.

      We offer several delivery options:
      • USPS Priority mail
        Your order should arrive within 2-3 business days, but it is not guaranteed.
      • FedEx Next Day and FedEx Next Day Priority.
        Delivery guaranteed by 10 AM or 3 PM.
      • FedEx Two Day
        Delivery is guaranteed in 2 business days.
      • FedEx Three Day
        Delivery guaranteed in 3 business days.
      • Fedex Express Overnight.
        Next day delivery before 12:00 pm to most locations in the USA.
      • FedEx Ground
        Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.

      For orders shipped outside of USA:

      • International Air Mail - usually takes 5 to 30 business days, no tracking
      • US Postal Service International Priority - delivery time depends on the country
      • Fedex International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

      You will get more detailed information about the delivery to your destination when you start placing your order.

45. Rates and Cost Questions
    • What is the Internet Data cost in those countries where more than one network is available?

      In some countries we offer multiple networks to improve coverage. While the cost of Voice calls and Texts does not depend on a particular network in the country, the cost of Internet Data sometimes does.

       
      The Data rate for each particular network is shown on the Rates and Coverage page of OneSimCard.com where available -


      In those countries like India where there are many networks, the cost of using Internet Data service can vary significantly from from one network to another. In such countries we strongly recommend to change settings on your mobile phone, so networks selected manually, rather than automatically. In this case, when you are in the country of travel, you can select to register on the available network with the lowest Data cost.
      Having the settings set to Manual Network selection will make sure that the network will not get switched to another one with higher rates when the signal of the lower data cost network is weak.
46. Rates and Cost Questions
    • Is it free for someone to call my OneSimCard number using Skype or Viber?

      Through a unique partnership with Skype and Viber, your primary OneSimCard number (+372) can be called free of charge for any Skype or Viber user! (requires activation and special dialing instructions, see below)

      HOW: When the feature is activated, Skype and Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.

      TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Skype and Viber Calls" and click Enable to activate this option.

      COST: The call is free for the Skype or Viber user. The cost of receiving the Skype or Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.

      PLEASE NOTE:

      • The incoming call from Skype will usually display on your caller ID as +372800, however there is a chance it could display a different number.
      • When dialing in Skype Dial Pad, if Skype or Viber user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
      • If the Skype user dials you without entering the 800 code after the 372 (e.g. +37212345678), they will pay with Skype credit for a call to an Estonian mobile number and you will be charged the regular incoming call rate.
      • If the “free calls to OneSimCard from Skype” option is not activated for a particular OneSimCard number, when a Skype user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”
47. How To Use Questions
    • How should I send an SMS to get charged only 15 cents per text message?

      There are two ways for SMS message to be sent:

      • From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
      • Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
        Find detailed rate information here.


      Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

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