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41. How To Use Questions
    • How to activate and set up the mobile data service on your mobile device or tablet?

      1. Log in to your account at www.onesimcard.com using the email address and password you entered during the activation or registration of the SIM.
      2. To enable data, go to your My SIM Cards menu, select your SIM card, scroll down to Internet Data and click ‘Enable’.
      3. Turn on Data Roaming on your phone.
      4. Follow instructions for settings up the Access Point (APN) for your phone. The APN depends on the type of your SIM card.  You can try using data first without setting the APN. In most phones it will work just with Data Roaming turned on.

       For complete instruction, click on the “View programming Instructions” link in the “Internet Data" section under “My SIM Cards” menu.
42. Ordering Questions
    • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM?

      • We can move your airtime balance from your standard SIM to the Plus SIM as a one time courtesy. 
      • We can move your Personal Extra Number from your standard SIM to the Plus SIM as a one-time courtesy.
      • We can transfer your primary +372 number from your standard SIM to the Plus SIM if you ordered special replacement SIM here:.
43. Ordering Questions
    • How long will it take for my OneSimCard to be delivered?

      Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.

      We offer several delivery options:
      • USPS Priority mail
        Your order should arrive within 2-3 business days, but it is not guaranteed.
      • FedEx Next Day and FedEx Next Day Priority.
        Delivery guaranteed by 10 AM or 3 PM.
      • FedEx Two Day
        Delivery is guaranteed in 2 business days.
      • FedEx Three Day
        Delivery guaranteed in 3 business days.
      • Fedex Express Overnight.
        Next day delivery before 12:00 pm to most locations in the USA.
      • FedEx Ground
        Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.

      For orders shipped outside of USA:

      • International Air Mail - usually takes 5 to 30 business days, no tracking
      • US Postal Service International Priority - delivery time depends on the country
      • Fedex International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

      You will get more detailed information about the delivery to your destination when you start placing your order.

44. Rates and Cost Questions
    • What is the cost to make calls from a OneSimCard phone to another OneSimCard phone?

      It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

      Example 1: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.


      Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

      PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate.

45. Rates and Cost Questions
    • What is the Internet Data cost in those countries where more than one network is available?

      In some countries we offer multiple networks to improve coverage. While the cost of Voice calls and Texts does not depend on a particular network in the country, the cost of Internet Data sometimes does.

       
      The Data rate for each particular network is shown on the Rates and Coverage page of OneSimCard.com where available -


      In those countries like India where there are many networks, the cost of using Internet Data service can vary significantly from from one network to another. In such countries we strongly recommend to change settings on your mobile phone, so networks selected manually, rather than automatically. In this case, when you are in the country of travel, you can select to register on the available network with the lowest Data cost.
      Having the settings set to Manual Network selection will make sure that the network will not get switched to another one with higher rates when the signal of the lower data cost network is weak.
46. Rates and Cost Questions
    • Is it free for someone to call my OneSimCard number using Skype or Viber?

      Through a unique partnership with Skype and Viber, your primary OneSimCard number (+372) can be called free of charge for any Skype or Viber user! (requires activation and special dialing instructions, see below)

      HOW: When the feature is activated, Skype and Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.

      TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Skype and Viber Calls" and click Enable to activate this option.

      COST: The call is free for the Skype or Viber user. The cost of receiving the Skype or Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.

      PLEASE NOTE:

      • The incoming call from Skype will usually display on your caller ID as +372800, however there is a chance it could display a different number.
      • When dialing in Skype Dial Pad, if Skype or Viber user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
      • If the Skype user dials you without entering the 800 code after the 372 (e.g. +37212345678), they will pay with Skype credit for a call to an Estonian mobile number and you will be charged the regular incoming call rate.
      • If the “free calls to OneSimCard from Skype” option is not activated for a particular OneSimCard number, when a Skype user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”
47. How To Use Questions
    • How should I send an SMS to get charged only 15 cents per text message?

      There are two ways for SMS message to be sent:

      • From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
      • Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
        Find detailed rate information here.


      Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

48. M2M SIM Cards
    • Will I be able to see the usage details for my M2M SIM card?

      Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

      In addition, you can filter SIM cards using the following parameters:

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.

      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.

      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)

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