Can I move
Can I move(PENs) between SIM cards in my account?
Yes, you can move PENs within both private and corporate accounts. There is a small fee per PEN transfer which will be deducted from the SIM card the PEN is being moved to. If there is not enough money on this SIM, the fee will be deducted from the SIM the PEN is being moved from. If neither SIM card has enough balance, you’ll have an option to recharge. Transaction records will be posted under the History menu.
How can I set up the(PEN) on my rental order?Once your order is processed and shipped, you will receive a notification email. At this point, you can log in to your account and:
How do I know if the(PEN) I currently have is OneSim VoIP compatible?Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile .
I have more than one(PEN). Can I use different PENs for OneSim VoIP? If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My SIM Cards menu in your online account.
Can I send an SMS to or from a Common Accessor ?
When does a
When does a(PEN) subscription start?
Your monthly, quarterly, bi-annual or annual subscription to astarts the moment your order is shipped. If you do not need your to be active right away, you can always wait and order an later at any time by logging in to your account.
What phoneare included on the global SIM card?
Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone
The primary European is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.
The Free 30 days U.S., Canada, Australia and UK numbers are randomly assigned and you can choose to assign the number when you activate your SIM card or at a later date. Once your free PEN is assigned, it will be active for 30 days unless renewed monthly or yearly for a small cost. If instead you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free , you can order this separately.
You can order an unlimited of Personal Extra (PEN) in many countries including:
Costa Rica ( +506)
Czech Republic (+420)
Dominican Republic (+1809)
El Salvador (503)
Guatemala ( (+502)
Hong Kong (+852)
|New Zealand (+64)
Puerto Rico (+1787)
South Africa (+27)
South Korea* (+82)
* Indicates countries where local government regulations require proof of residency to purchase a PEN. PENs in these countries can be ordered for 6 and 12 month periods; PENs in all other countries are available for 1 month or longer.
Have phonein as many as 61 different countries on one SIM card! You can also set your Caller ID to display a instead of your primary European .
You can view a complete list of available here
PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European, except for USA and Canada SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS.
Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.
Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.
Can I transfer my phone
Can I transfer my phoneand balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM?
Are there any international toll-free or local Common Access
Are there any international toll-free or local Common Access(CAN)?
OneSimCard international mobile service does not require dialing any access
When someone calls you through a Common Access they receive a prompt where they then enter your primary European starting with 372 to reach you. For a direct connection, we recommend adding a (PEN) instead.
At this time we have Toll Free and/or Local Common Access in the following countries:
You can find these in the User Guide or while logged in to your OneSimCard web account portal.
Can I keep receiving calls made to my regular cell phone or landline
Can I keep receiving calls made to my regular cell phone or landlinewhile traveling abroad?
Yes, you can easily forward calls from your regular cell phone, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S.. To forward your regular U.S. to the SIM, just set them to forward to the U.S. that's included with your SIM card.
You can also order unlimited
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless
To activate Call Forwarding:
To deactivate Call Forwarding:
T-Mobile and AT&T Wireless GSM phones
To activate Call Forwarding:
To deactivate Call Forwarding:
Please note that Sprint and Nextel may charge an20c/min on forwarded calls.
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