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1. Troubleshooting Questions
    • What should I do if my OneSimCard phone or SIM card is lost or stolen?

      If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

      To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM. However, the existing data package can’t be transferred to the new SIM card.

      Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

2. Rates and Cost Questions
    • Can I get rewarded for referring friends to OneSimCard?

      Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!

      In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.

      To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.

      Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
3. Ordering Questions
    • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?

      • We can move your airtime balance and PEN if any from your standard SIM to the Universal, Expedition, eSIM World, DataMax, or DataMax eSIM SIM if you upgrade the SIM or your sim is lost or damaged and you are buying a replacement SIM. The replaced SIM will be permanently deleted from your account.. 
      • We can move your Personal Extra Number from your sim to any other SIM. There is $5 charge for this.
      • We cannot transfer your primary +372 number from your Standard SIM to any other SIM, you will get a new number when you upgrade. 
      • NOTE: DataMax and DataMax eSIMs do not come with any primary phone number. You can purchase a PEN to use voice and SMS with our OneSIM VoIP App
4. Troubleshooting Questions
    • Can I move balances from one SIM card to another?

      We allow moving balances from one SIM card to another in the following cases:

      • Corporate Accounts - anytime.
      • Individual Accounts - only when a SIM card is lost or stolen. The remaining balance from your lost or stolen SIM card and PEN(s) if any can be transferred to another SIM card on your account.
5. Rates and Cost Questions
    • How much does it cost to receive a call with OneSimCard?

      For Universal, Expedition, and eSIM World SIM cards, receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.

      If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.

      For DataMax and DataMax eSIM card types, you can make and complete calls using the 1SIM VoIP App available on Google’s Play Store and Apple’s App Store:

       

      Google Play: https://play.google.com/store/apps/details?id=org.onesimvoip&hl=en_US&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1

       

      Apple App Store: http://itunes.apple.com/us/app/onesim-voip/id510371587

       

      For Universal, Expedition, and eSIM World SIM cards,  all incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.

      For DataMax and DataMax eSIM SMS messages are sent and received using the 1SIM VoIP App. The cost to receive SMS using the 1SIM VoIP App is $0.05 in most countries, The cost to send an SMS using 1SIM Voip App is $0.10 in most countries. See all rates on our international cell phone rates page.


       

       

6. Ordering Questions
    • Does OneSimCard offer any Hearing Aid Compatible (HAC) phones?

      Yes. You can find a list of available HAC phones here.
7. Ordering Questions
    • Is a micro-SIM or Nano-SIM version of OneSimCard available for the Apple iPhone 4/4S, 5/5C,5S, 6, 6S, 7, 8, X, iPads and other devices?

      We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

       

8. Ordering Questions
    • Can I use OneSimCard service if my phone is locked?

      Yes. There are a few options available if your phone is locked to the carrier that sold you the phone.

      • Try contacting the carrier to see if they unlock it for you.
      • You can purchase a travel phone bundle with the SIM at

                 http://www.onesimcard.com/international-cell-phones/

      You can purchase a MI-FI device with aOneSimCard SIM card (Universal, Expedition or DataMax physical SIM card) at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
9. How To Use Questions
    • How can I add airtime to my OneSimCard service?

      In order to add airtime instantly, simply register a credit card with us on our website.

      There are several ways to add airtime to your OneSimCard service.
      Automatic Recharge - recommended:

      1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.

      From the phone using your credit card (Universal, Expedition and eSIM World only):

      1. a) From the phone dial pad dial 098YYYY*XX. Talk. YYYY = Last 4 digits of the credit card used last at OneSimCard.com. YY = Amount from 25 to 99 USD


       For example, if you need to add $50 and the last 4 digits of the credit card registered with us is  8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
      * is a star character located on the keypad
      From the phone using 1SIM Fund:
       a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

       For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
      * is a star character located on the keypad

      From the OneSimCard.com web interface:

      1. You must log in at www.onesimcard.com each time you wish to add funds.
      2. The minimum recharge amount is US $25.00
      3. Using Recharge PIN purchased from a dealer:

      If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 

10. How To Use Questions
    • How do I check my OneSimCard balance?

      For Universal, Expedition, & eSIM World ONLY: Just dial 099 "Send" from your OneSimCard phone and in few minutes the balance will be displayed on the screen of your phone. Customers with iPhones can use OneSimCard Assist app to check balances and many other things.

      You can always check your current balance by logging onto your OneSimCard account at www.onesimcard.com.

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