How often do I need to recharge my OneSimCard account?
Your OneSimCard global SIM card and European phone number will never expire as long as you make at least one call every 18 months. If you fail to make or receive at least one call every 18 months, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.
However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.
How long will it take for my OneSimCard to be delivered?
Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.For orders shipped outside of USA:
You will get more detailed information about the delivery to your destination when you start placing your order.
I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?
If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My SIM Cards menu in your online account.Can eSIM be used for Data, Calls and Texts?
How do I top up my data with eSIM?
There are two ways you can do this:How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?
Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.Does voicemail work with OneSim VoIP?
Yes. If you are not available to answer the OneSim VoIP call or if the OneSim VoIP app is turned off, the call will be routed through our standard roaming network. If the call is not answered it will be sent to your OneSimCard voicemail box.Is text messaging available on the OneSim VoIP App?
OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to sending a message is $0.05 per text to most countries. Receiving message is $0.05. Â
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OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone. The cost to send or receive each message is $0.05.Â
How does OneSim VoIP work when the call is received?
When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.Where can I find the settings required to be entered into the OneSim VoIP app?
Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My SIM Cards menu of your online account.
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