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51. OneSim VoIP
    • Do I need to have a OneSimCard SIM card installed in my phone to use OneSim VoIP?

      No. OneSimCard SIM is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have OneSimCard account with a VoIP capable PEN.
52. OneSim VoIP
    • When making an outgoing call how do I select which way the call should go ??“ regular roaming or through OneSim VoIP?

      To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way, you should make a call using the OneSimCard Direct app or from your regular phone dial pad.
53. OneSim VoIP
    • Is text messaging available on the OneSim VoIP App?

      OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to sending a message is $0.05 per text to most countries. Receiving message is $0.05.  

       

      OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone. The cost to send or receive each message is $0.05.

54. OneSim VoIP
    • I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?

      If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My SIM Cards menu in your online account.
55. eSIM
    • Do you offer eSIM option for iPhones and Androids?

      Yes. OneSimCard now offers an eSIM option.
      eSIM is not a physical SIM, but rather a program that can be downloaded to compatible with eSIM phones. As of December 5, 2019 such phones are iPhone XS, iPhone XS Max, iPhone XR, Iphone 11, Google Pixel 3a and Pixel 4.
       Note: iPhone XS and XR manufactured for the Chinese Market have 2 physical SIM card slots and are not eSIM capable. Pixel 3a can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.
56. eSIM
    • Can eSIM be used for Data, Calls and Texts?

      OneSimCard eSIM can be used only for Mobile Data on your phone. However, you can use OneSim VOIP option with the Personal Extra Number (PEN) to make your eSIM also provide calls and text using eSIM data or Wi-Fi.
      So, eSIM ordered with the US/CANADA PEN will provide you with the complete solution including the  phone number you can use for Voice and Texts.
57. eSIM
    • How does eSIM works?

      eSIM is not a physical SIM. It is a piece of software downloaded to a compatible phone. So there is no shipping involved with delivering eSIM.
      eSIM makes your iPhone or Pixel phone to be a dual SIM phone. This means that you can use two sim cards on the phone at the same time. You can select which SIM card is used for calls and texts, and which one is used for data. You can select which sim card is to be the primary and which one not to be used. You can make these changes from the settings of your phone at any time. In short - eSIM offers greater flexibility to your eSIM compatible phone. It allows you to use the service provider of your choice - wether you are traveling or staying home.
      OneSimCard eSIM can be installed only on a single device. It can't be moved to another device, but it can be re-installed on the original device up to 10 times if required.
58. eSIM
    • How do I top up my data with eSIM?

      There are two ways you can do this.

       
      1. From your mobile go to https://ma.onesimcard.com. This provides the access to your free OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 couuntries. Log in to your account and activate a new data package.
      2. From any computer log in to your on-line account at www.OneSimCard.com to order a data package.
59. OneSim VoIP
    • How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?

      Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.
60. OneSim VoIP
    • Does voicemail work with OneSim VoIP?

      Yes. If you are not available to answer the OneSim VoIP call or if the OneSim VoIP app is turned off, the call will be routed through our standard roaming network. If the call is not answered it will be sent to your OneSimCard voicemail box.

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