OneSimCard Privacy Policy

We are committed to your privacy in every transaction

At OneSimCard®, the privacy and security of your personal information is extremely important to us. We want to make sure that your personal information is properly protected. We only grant access to personal information about you (such as your name, address, etc.) to our company employees to provide or offer products and services to you, process and service your account(s), and for administration purposes. We only share your personal information with financial service providers to process credit card transactions.

OneSimCard Code of Conduct

Our Code of Conduct requires that your information remain confidential. Even if you are no longer a customer, we will continue to treat your personal information in the same way as if you were still a customer.

Links to other sites

This web site may contain links to other sites. If you use a link to visit the site of another company, we cannot be responsible for the privacy practices, content of that company, or its web site. We do not control the content, practices or policies of any other site, including what information those sites collect about you. Accordingly, we disclaim all liability for the actions of any third party site and do not endorse the privacy policies or information gathering practices of any site that you may visit from our site. If you respond to advertisements that are posted on our web site, direct marketing offers from third party sponsors or advertisers, or made available via our services, we cannot be held liable for the content, practices or policies of said sponsors or advertisers. Accordingly, we do not endorse, nor can OneSimCard be held liable for the privacy policies or information gathering practices of any sponsor or advertiser who may collect information about you.

How is your information collected?

In two basic ways:
  • You provide it to us when you make a purchase or set up an account with us.
  • Some information is automatically collected when you use our products and services. For example, network tools are used to collect your call records which you can later review from your account; and we also use cookies and other technologies some provided to us by third parties to learn about your experience with our website.

How the collected information is used?

We use your information to improve customer experience and our services. Some examples include: providing customer & technical support; delivering customized content and relevant advertising; communicating service updates and special offers (please see “Communications from the website" section below); maintaining systems security; ensuring quality control; conducting research and development for improving our services; preventing illegal activities like fraud and other potential threats to our systems.

Amendments to Our Privacy Policy

We may, from time to time, amend our Privacy Policy. If we do, we will post amendments to this document on our web site so that you may always have access to our most recent Privacy Policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of our Privacy Policy at any time. If at any point we decide to disclose personal information in a manner different from that stated at the time that information was collected, we will notify users by email. You will be given the choice at that time to 'opt-out' of any disclosures of your personal information that you made available to us prior to the change in our policy.

Communications from the website

Transactional Emails

We send email confirmations following any transactional activity on the website. It includes product and/or service purchases, refunds, shipping etc.

Transactional emails also include a welcome message sent to new users to verify their email address and account password.

Newsletter and Special Offers

Company news, service updates and special offers are sent out to those who opted in to receive our newsletter. If you no longer wish to receive these emails, you can easily unsubscribe by using any of the following ways:
  • From a promotional email: Click on the unsubscribe link which is included in every promotional email.
  • From your OneSimCard web account: Uncheck "Email me updates about OneSimCard" box from My Info page in your web account.

Important Service Announcements

On rare occasions we send out important information regarding changes to products and services sold on the website. These emails are non-promotional in nature and do not contain the unsubscribe link. To stop receiving these mandatory emails you need to cancel your account with OneSimCard.

Customer Service

On a regular basis in order to provide support service we may respond to customer requests by phone, email or other way specified by the client.

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