24/7 Global Concierge Service

Our 24/7 Global Concierge service provides OneSimCard customers with a full suite of services available 24/7/365. With a touch of a button, you’ll have access to various concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.

Stay Informed, Safe And Secure

The Global Concierge service can help you in any routine or emergency situation, whether you simply want to make a dinner reservation or need urgent medical or legal assistance. 24/7/365 help is just a phone call away.

What Services Are Available?

  • Information about countries, obtaining visas, vaccinations, safety, weather, hotels, transportation
  • Reservations for hotels, flights, trains, car rentals, restaurants
  • Information about sporting/cultural events, buying tickets, calling a taxi cab
  • Business services, such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
  • Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passports, problems at check-in, rebooking tickets, etc.
  • Roadside assistance
  • Emergency messaging to family members or consulates
  • Legal assistance

Services are delivered by professional customer service executives and doctors, using best-in-industry technology infrastructure and proven operational procedures.

Global Concierge Quick Facts

  • 25 years of experience in medical assistance, concierge and lifestyle services
  • 28 alarm centers worldwide staffed by doctors and nurses, multilingual coordinators, security experts and air and ground logistics personnel
  • 31 clinics around the world
  • More than 8,000 employees, including 1,900 medical professionals
  • Over 65,000 accredited network providers globally
  • Services delivered in over 70 languages
  • Provide services to nearly 90% of Fortune Global 100 Companies

What Languages Are Available For Translation?

Afrikaans, Ambonese, Arabic, Armenian, Bahasa Indonesia, Bahasa Melayu, Balinese, Bataknese, Bengali, Betawi, Bulgarian, Burmese, Cantonese, Chinyanja, Creole, Croatian, Czech, Damara, Danish, Dutch, English, Farsi, Finnish, Flemish, French, Gaelic, German, Greek, Gujarati, Hainanese, Hakin, Hebrew, Herero, Hindi, Hokkien, Hungarian, Ilonggo, Italian, Japanese, Javanese, Kalanga, Kazakh, Khmer, Korean, Kurdis, Macedonian, Manadonese, Mandarin Chinese, Manipuri, Marathi, Mongolian, Nama, Ndebele, Nepali, North Sotho, Norwegian, Oriya, Oshiwambo, Padangnese, Palembangnese, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Serbo-Croatian, Seswati, Setswana, Slovak, Slovenian, Southern Sotho, Spanish, Sudanese, Swedish, Swiss German, Tagalog, Taiwanese, Tamil, Telugu, Teochew, Thai, Torajanese, Tsonga, Tswana, Turkish, Ukrainian, Urdu, Venda, Vietnamese, Xhosa and Zulu.

How Do You Access The Global Concierge Service And What Does It Cost?

Simply dial +372991 or 00372991 from your OneSimCard enabled phone anytime, day or night.

Through December 31, 2014 there is no additional charge to use our Global Concierge service! You will only be charged the regular outgoing call rate from the country you are in. Starting January 1, 2015 there will be a subscription cost of $15 for each 6-month period.*

Try it out and see how helpful it can be for your own travels, your son or daughter studying abroad or your employees traveling for business!

* After the initial promotional period, to subscribe you simply dial the Global Concierge number, +372991 or 00372991, and your SIM card will automatically be charged for the 6-month subscription.

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