Starting March 11, 2013, our OneSimCard international SIM card comes with two phone numbers: European and U.S.
The primary European number is based in Estonia) (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.
The U.S. number is randomly assigned once you activate your SIM card and will be active for 30 days unless renewed monthly or yearly for a small cost. If instead you would like to choose your own U.S. area code or a Toll Free number, you can order this separately
You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including USA (+1, many area codes available and Toll Free), Canada (+1, many area codes available and Toll Free), South Africa (+27), Greece (+30), Netherlands (+31), Belgium (+32), France (+33), Spain (+34), Finland (+358), Bulgaria (+359), Hungary (+36), Lithuania (+370), Latvia (+371), Slovenia (+386), Italy (+39), Romania (+40), Switzerland (+41), Czech Republic (+420), Slovakia (+421), Austria (+43), UK (+44), Denmark (+45), Sweden (+46), Norway (+47), Poland (+48), Mexico (+52), Brazil (+55), Malaysia (+60), Australia (+61), New Zealand (+64), Japan (+81), Hong Kong (+852) and Israel (+972). Have phone numbers in as many as 34 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.
PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number. Your U.S. or other PEN will not accept text messages, they are only for voice calls.
OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.
If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.
If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone from us, which all come preloaded with our international SIM card and $10 balance.
Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.
You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
To determine if your phone is locked, if you haven't already purchased a OneSimCard international SIM card then call your wireless provider. If you have already purchased from us then insert the OneSimCard SIM card. If you get any of the following messages on your screen after entering the pin then your phone is locked:
Insert SIM
SIM not valid
SIM Card Not Accepted
Enter Restriction Code
Enter Special Code
Enter Subsidy Code
Enter Subsidy Password
Contact Service Provider (Motorola)
or any other similar messages!
Some mobile phone carriers lock their phones so they can't be used with other carriers. The simplest way to find out if the phone is locked is to borrow a SIM card from anybody who is using a different mobile service provider. If you power-up the phone and it recognizes the SIM card, your phone is unlocked and OneSimCard's international SIM card will work as well.
OneSimCard does not provide unlocking services. There are many third parties online and at your local wireless store that provide unlocking services. If you have been a customer of your wireless carrier for a long time then they should also provide you with an unlock code free of charge. We suggest calling them first before using an outside unlocking service.
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you may need to do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:
To: 9146 Message: 00 + Country Code + Number
For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:
To: 9146 Message: 0016174895952
After your SMS is sent wait approximately 3-10 seconds. You will get a callback as usual and your call will be connected to the destination number.
Please Note:
1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
No, unless you have a "World Phone" from Verizon or Sprint that is dual-mode CDMA/GSM, such as some BlackBerry models, which require special dialing instructions to make outgoing calls.
CDMA-only phones will not work with OneSimCard service. OneSimCard service requires an unlocked GSM capable phone (for example, all AT&T or T-Mobile phones are GSM). Some domestic carriers such as Verizon and Sprint use CDMA technology, while most of the rest of the world uses GSM. Check with your wireless provider or phone manual if you are not sure if your phone is CDMA or GSM.
Verizon and Sprint now offer iPhone 4S, which is capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and most probably they will do this for you. Once they unlock the phone you can use OneSimCard Standard SIM everywhere. However, OneSimCard Plus version of the SIM will not work in USA, but will work everywhere else.
Yes - Voice Mail is available. You can turn it on/off from your phone or from our web site interface. Checking to see if there are any messages on your voicemail is free and can be done easily from your phone or online. Listening to your voice mail messages from your phone is billed at the cost of an outgoing call from the country you are in, except in the countries where we offer a discounted rate for calling voicemail.
New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770
New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
To turn voicemail ON from your phone: dial 091 and press the TALK/SEND button
To turn voicemail OFF from your phone: dial 090 and press the TALK/SEND button
To check if you have any voicemail messages from your phone: dial 094 and press the TALK/SEND button
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
You will receive a text notification for each new Voice mail received. Below is a sample notification message: "You have 1 new message in your mailbox at (Date, GMT Time). To listen to new message dial 095. Per minute charge applies."
IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
The OneSimCard international SIM card works in Japan and South Korea. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.
OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:
Most GSM unlocked Tri-band or Quad-Band phones are compatible with OneSimCard service.
Verizon & Sprint dual-mode CDMA/GSM "World Phones" such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown here.
Some phones will allow calling only from OneSimCard menu. Some phones will allow calling directly, but with the use of prefix *146* as described in the user guide.
Some phones such as Samsung and some other brands require dialing a specific prefix *146* in front of the dialed string when used with a OneSimCard.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
* is a star character located on the keypad
To check your balance dial *146*099 and press the TALK (or SEND) button
To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button, where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
You need to press * on your phone in the above dialing sequences
Activation of voice mail *146*091 and press the TALK (or SEND) button
Deactivation of voice mail *146*090 and press the TALK (or SEND) button
Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
To listen to voice mail *146*095 and press the TALK (or SEND) button
The sequence *146* can be used from any phone. However, most phones do not require it.
It is possible to make almost any phone entirely compatible so you can call directly without using the OneSimCard menu or *146* by following the simple programming instructions below.
How to activate compatibility mode:
Open "OneSimCard" menu
Select "Settings"
Agree with message by pressing "Yes"
Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)
Bear in mind that if you power the phone down and remove and reinstall the battery, you will need to go through this programming again.
Here is an incomplete list of compatible mobile phones with notes about specific OneSimCard compatibility. We are constantly working on updating this list. Please share with us your experience about your specific wireless phone model and we will share this information with others.
OneSimCard international mobile service does not require dialing any access numbers when calling from international locations, you simply dial as you normally would when you're abroad. However, when somebody is calling to your OneSimCard phone there is an option for them to call you through a Toll Free or local number rather than dialing your European mobile number directly, which could be expensive for them. This call will instead be charged to your OneSimCard account at an additional 20c/min to the incoming rate in the country where you are receiving the call.
Whem someone calls you through a Common Access Number they receive a prompt where they then enter your primary European number starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra Number (PEN) instead.
At this time we have Toll Free and/or Local Common Access Numbers in the following countries:
Australia
Austria
Argentina
Brazil
Canada
Cyprus
France
Germany
Greece
Hong Kong
Israel
Mexico
New Zealand
Russia
Spain
UK
USA - Toll Free as well as local Common Access Numbers in New York City, Washington DC and Los Angeles
You can find these numbers in the User Guide or while logged in to your OneSimCard web account portal.
Yes, you can send SMS messages by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the 11-digit OneSimCard mobile phone number you are trying to reach.
Please note that message should be sent in English characters only and no attachments to this email are allowed.
This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive it.
Yes, you can browse the Internet, check email and use other data services with OneSimCard. Service is available in over 100 countries. Please check the OneSimCard Rates Page to see if GPRS internet access is available in your country of interest. Note: data is charged in 10kB increments.
By default, all SIM cards are pre-programmed with GPRS data service disabled. To enable GPRS and find the programming instructions for your phone, log in to your OneSimCard account, click the "Enable" link for Mobile Internet and then click on Remote Program. Programming your mobile phone is very simple and can be done remotely by sending the programming instructions from OneSimCard.com to your phone. Not all phones are capable of being programmed remotely, so please review the data programming instructions located in the OneSimCard User Guide and in the Help section of your online account.
Please note: you must have a minimum $5 airtime on your SIM card to use GPRS mobile data service.
Yes! We currently offer Data Packages for Europe (EU countries).
There are two Data Packages available:
1) 200 MB for $49.95 (only $0.25 per MB)
2) 500 MB for $99.95 (only $0.20 per MB)
Data Packages are valid for 30 days after activation and if used up within 30 days, a new Data Package can be purchased again immediately.
Data Packages apply when roaming in the following countries:
Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden and UK.
To activate a Data Package for Europe, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.
You can also schedule a Data Package to activate on a future date, as well as set up automatic extension of the Data Package beyond the first 30 days.
PLEASE NOTE:
Once you activate a Data Package, the amount charged is not refundable.
If you do not use up the 200MB or 500MB of data within the 30-day period, the remaining amount will be lost.
After the Data Package expires, i.e. the 30-day period ends or you use up your 200MB or 500MB of data, you will be charged the standard data rate in that country unless you activate a new Data Package.
If this is your first data session and you have not already used up the "free 5 MB of data in Europe" promotion and activate the monthly data package, you will first receive the free 5MB before the the monthly data package becomes available.
Data will be charged in 100kB increments instead of the usual 10kB increments.
SPECIAL OFFER!All new customers get the first 5MB of data usage FREE in most of Europe through the end of 2013! Offer is valid for all new and current customers who have not already received their 5MB of free data. Free data will be charged in 100kB increments instead of the usual 10kB increments. For Android phones, you may need to reboot your phone after the free 5MB data is used up. The full list of applicable countries is as follows: Austria, Azores, Belgium, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey, U.K. and Vatican City.
Standard data rates are located (where available) on the roaming network table for each country here.
Generally, OneSimCard can be used on any cruise ship when the ship is close enough to shore so the cell tower signal can be picked up by the phone. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal. Service will work only when the phone is close to a country where OneSimCard provides international roaming service. Rates are the same as if a call was made from the shore of the country you are near.
Yes, you will be able to Send and Receive SMS messages to and from Verizon and Sprint phones, although sometimes messages can be delayed or not delivered. Verizon and Sprint are CDMA carriers. They do not have a good connection to the GSM world carriers.
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
Yes. You can access the Voice Mail from other phones.
First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.
Once the password is set up, you can dial this low cost international land-line voice mail access number: (011)-372-686-8987 and enter your OneSimCard mobile number at the prompt and then the password.
New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770
New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
Some phones do require manual change of bands. If you were using the phone in USA or Canada (bands 850/1900) and then go to Europe (bands 900/1800) you might need to change bands. In most phones it is done in Settings - Networks menu.
When outside of North America make sure you have set:
Bands to 900/1800 GSM
Network selection to automatic
If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.
Most newer phones do not require any manual band changes, but older phones like Motorola V66 and some others do.
First you need to make sure you have funds in your 1SIM Money Fund.
You can do this by going to your 1SIM Fund menu and adding money from your PayPal or using other Cash methods you will see available on the screen.
Once you have money in your fund, then you can add funds to the phone service by one of the following methods:
To recharge from your onesimcard.com portal:
Go to Recharge Menu and recharge your SIM or
Set up auto-recharge in Recharge Settings Menu
To recharge from the phone using 1SIM Fund:
Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.
To recharge from the phone:
From the OneSimCard menu of your phone, scroll down to Add Credit and select this option. You will see 'Please enter PIN' on the screen. Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK. For example, if you need to add $50 and the PIN is is 8654: You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button. For example, if you need to add $50 and the PIN is is 8654: You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
* is a star character located on the keypad
Money will be deducted from your 1SIM Fund balance.
There are over 50 cash payment options we offer including Western Union, Money Grahm, Web Money and others.
When paying with cash you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).
Attention: Do not try to send money directly to OneSimCard from Western Union or other providers
Follow these steps:
Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
Select amount you would like to add to your OneSimCard fund.
Click on Pay By Cash button. You will be provided with cash payment choices available in your country.
Follow the instructions on the screen. For example, if you selected Western Union, you will see on the screen an example of filling out a Quick Pay form that will contain the proper name of the Biller, Code and the State. Just print it out and take this to the Western Union to finalize the payment.
Once paid and funds are received by OneSimCard, you will be notified by email. Then you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your account.
Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.
There are a number of ways you can contact customer support.
However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your online account. Most of your potential questions have already have been answered on our FAQ pages.
If you still need help, here are the options:
There is online live chat at www.onesimcard.com available during normal business hours.
You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
You can submit your support request from your OneSimCard phone by sending an SMS to 001-617-826-9050. We will review your question and will reply back with an SMS to your OneSimCard phone.
Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
No, Common Access Numbers and Personal Extra Numbers can only be used for incoming calls. Extra Numbers will not forward SMS text messages. We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
Yes. Your OneSimCard mobile number can be forwarded to almost any other number around the world! It's 100% free to forward your OneSimCard phone number to many countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com. There are a few exceptions where calls can not be forwarded to certain numbers.
To enable/disable call forwarding from your online account:
Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.
To enable/disable call forwarding from your phone:
Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)
Newer SIM cards use *81* instead of *081*
Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.
If you get an "Unkown Format?" message, dial *146*81*0016175551212#
To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.
Yes, we do offer a micro-SIM size version of our global SIM cards. Simply select the micro-SIM version in the shopping cart.
Some of the devices that now use micro-SIM cards are Apple iPhone 4/4S, Apple iPad 3G/2, Nokia N9, Nokia Lumia 710/800, Samsung Galaxy Tab 10.1, Samsung Galaxy SIII and Motorola RAZR - Android.
Discount SMS from Europe and many other countries is now available! When activated, this new feature provides a discount rate for classic SMS messages (i.e. messages sent from the normal SMS menu of your phone NOT from the OneSimCard 'Travel SMS' menu) sent from Europe to a phone number in any country in the world. Discount SMS rate will be effective for 100 calendar days after activation. The cost of the activation is a one-time charge of $0.99 per package zone.
Discount SMS package zone Europe rate is $0.15 per message and includes Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, St. Barts, St. Martin (French), Sweden, United Kingdom.
Discount SMS package zone Turkey rate is $0.25 per message.
Discount SMS package zone Egypt rate is $0.25 per message.
Discount SMS package zone Russia rate is $0.15 per message.
NOTE: Each zone package must be activated separately.
The discount SMS packages can be activated by logging in to your online account or by sending a command from your phone.
From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
From your handset: To activate, dial
*146*921*ACTIVATIONCODE# and press Send/Talk
"*" is a star character located on the keypad "ACTIVATIONCODE" is either 1, 2, 3 or 4 depending on the package zone you wish to activate
Activation codes: Turkey = 1 Europe = 2 Egypt = 3 Russia = 4
For example, to activate discount SMS for package zone Europe, you would dial: *146*921*2# with "2" being the Activation Code for package zone Europe.
If successfully activated, the screen will show the following message: Discount SMS price in (Zone) activated
To check how many days are left in your activation, dial:
*146*922*ACTIVATIONCODE# and press Send/Talk
The screen will show the following message: Discount SMS in (Zone) active for X day(s) more where "X" = the number of days before the activation runs out.
While using this new discount SMS feature no other rates will be affected except the classic SMS text message rate from that Zone.
The Plus version is for travelers who also wish to use OneSimCard service while in the USA, Canada, Mexico, Puerto Rico or US Virgin Islands at much lower rates than our Standard SIM. Rates in all other countries are the same with either version.
Plus SIM card lower voice, SMS and data rates in the USA, Canada, Mexico, Puerto Rico and US Virgin Islands can be viewed online by choosing the country from the list.
Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.
A sample of available services:
Information about countries, visas, vaccinations, safety, weather, hotels, transportation
Reservations for hotels, flights, trains, car rentals, restaurants
Information about sporting/cultural events, buying tickets, calling a taxi
Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
Roadside assistance
Emergency messaging to family members or consulates
Legal aid
Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.
Through December 31, 2013 there is no additional charge for this service, only the normal cost of an outgoing call from the country you are in.
Starting January 1, 2014, to continue using the Global Concierge service there is a nominal subscription cost of $15 for each 6 months of service.
Yes! You can now subscribe to a discount call plan for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew.
Once the discount plan is activated, you will be able to make calls from the countries below for only $0.29/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:
For example, in Spain where our regular outgoing call rate is $0.59/min, a 15 minute call to the U.S. will now cost $4.65 instead of $8.85!
PLEASE NOTE: If you activate the discount call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.
The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.
From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu.
Verizon and Sprint now offer the iPhone 4S, which is capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. Once they unlock your phone you will be able to use the OneSimCard "Standard" version SIM everywhere. The OneSimCard "Plus" version will not work in the U.S. with these dual mode CDMA/GSM phones, but will work everywhere else.
