In order to add airtime instantly, simply register a credit card with us on our website.
There are several ways to add airtime to your OneSimCard service.
Automatic Recharge - recommended: Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.
From the phone using your credit card: a) From the OneSimCard menu of your phone, scroll down to Add Balance and select this option. Dial the last 4 digits of the credit card on file + * + Amount + press the Talk (or Send) button. For example, if you need to add $50 and the last 4 digits of the credit card registered with us is 8654: You would dial 8654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
* is a star character located on the keypad
From the phone using 1SIM Fund: a) From the OneSimCard menu of your phone, scroll down to Add Balance and select this option. Enter the 4 digits PIN of the 1SIM Fund + * + Amount + press the Talk (or Send) button. For example, if you need to add $50 and the PINs is 8654: You would dial 8654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
From the OneSimCard.com web interface: You must log in at www.onesimcard.com each time you wish to add funds. The minimum recharge amount is US $25.00
Using Recharge PIN purchased from a dealer: If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button.
Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button. Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND. After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.
Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is 15-59 cents depending on the country.
SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number.
Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.
These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.
Your OneSimCard global SIM card and European phone number will never expire as long as you make or receive at least one call every two years. If you fail to make or receive at least one call every two years, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.
However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over and you will keep your international phone number for life. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.
You should make any call the same way as if you were making an international call.
For example, you are in France and need to call Paris: You should dial 00331XXXXXXXX. Please note that you should not dial 01 for Paris, but rather just 1 after country code 33, because Paris' code is 1.
Dialing 0 in front of 1 is required when making a regular long distance call within France to Paris. However, when making an international call or OneSimCard call, 0 is omitted.
For example, if you are located in Italy and need to call Rome: You should dial 003906XXXXXXXX, as Rome's code is 06.
Yes. You can access the Voice Mail from other phones.
First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.
Once the password is set up, you can dial this low cost international land-line voice mail access number: (011)-372-686-8987 and enter your OneSimCard mobile number at the prompt and then the password.
New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770
New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
SMS messaging usually works without any additional setup of the phone. In rare cases when there are issues sending or receiving text messages, please look at the following:
Problem with Sending SMS:
Incorrect SMSC number (SMS Service Center Address) in handset settings. It should be set to +3725099000 for Standard OneSimCard SIM. For Plus SIM used in USA or Canada the SMSC number should be set to +19402389940 NOTE: It is important to have the "+" symbol entered in front of the SMSC number. You can find locations of the Message Settings menus for different phone models here.
If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu
Problem with Receiving SMS:
Receiving Handset does not have enough free memory for incoming SMS.
Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
Sender's SMS provider does not have an agreement with the receiving network.
Note: You can always dial 00 instead of + when making outgoing calls. For example, to reach OneSimCard customer service in the USA you can just dial 001 617 3138888.
You should consult the phone manual for this info. Different manufacturers have specific ways to access the '+' key, so make sure you know yours.
Here are few known ways:
BlackBerry® 6210: Press Alt (bottom, far left on keyboard) and the letter "I".
Bosch: Press and hold the star (*) key until the "+" sign appears.
Motorola: Press and hold the zero key until the "+" sign appears.
Nokia: Press the star (*) key twice in rapid succession.
Pocket PC: Pull up the keyboard, hit the <123> button in the top left corner, and select "+" from the resulting screen.
Samsung: Press and hold the zero key until the "+" sign appears.
Sony Ericsson: Press and hold the zero key until the "+" sign appears.
Treo 270: Press the blue button and then the "G" key.
Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.
You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Normally, when you make a call with OneSimCard the phone will ring back within a few seconds after dialing and you will then get connected. You can eliminate this callback if you have a smarphone running Android, Symbian, Windows Mobile 5/6 or a jailbroken iPhone by downloading and installing our OneSimCard Direct mobile app. Alternatively, you can purchase our Global Dual SIM Quad-Band GSM Unlocked International Cell Phone which has built-in software that automatically removes the callback.
or download OneSimCard Direct App to your computer first and then install it on your Android.
or download and install OneSimCard Direct App when logged directly from your Android phone.
Instructions for installing application on Android phone.
OneSimCard Direct allows you to hide the callback and makes it easier to make a call directly from your phone's address book.
For iPhones (requires iOS 4.0 or higher):
OneSimCard Direct App is available only for jail-broken iPhones running OS 4.0 or higher. If you have one you can download OneSimCard Direct app from Cydia.
Once the application is installed on your phone, please run it once and then turn your phone off and back on. You will then be able to dial without receiving the callback.
The new OneSimCard Global Concierge Service offers a full suite of services available 24/7/365, including foreign language translation services for over 90 languages. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and ask for the interpreter service.
Through December 31, 2013 there is no charge to access this service except for the normal cost of an outgoing call from the country you are in. Starting January 1, 2014 there will be a 6-month subscription cost of $15 to use this service. Your SIM card will automatically be charged for the subscription if/when you call the service after December 31, 2013.
From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher. Find detailed rate information here.
Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.
The OneSimCard phone number has no expiration, provided you made at least 1 call every two years.
However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
Some phones do require manual change of bands. If you were using the phone in USA or Canada (bands 850/1900) and then go to Europe (bands 900/1800) you might need to change bands. In most phones it is done in Settings - Networks menu.
When outside of North America make sure you have set:
Bands to 900/1800 GSM
Network selection to automatic
If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.
Most newer phones do not require any manual band changes, but older phones like Motorola V66 and some others do.
Yes. Your OneSimCard mobile number can be forwarded to almost any other number around the world! It's 100% free to forward your OneSimCard phone number to many countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com. There are a few exceptions where calls can not be forwarded to certain numbers.
To enable/disable call forwarding from your online account:
Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.
To enable/disable call forwarding from your phone:
Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)
Newer SIM cards use *81* instead of *081*
Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.
If you get an "Unkown Format?" message, dial *146*81*0016175551212#
To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.
First you need to make sure you have funds in your 1SIM Money Fund.
You can do this by going to your 1SIM Fund menu and adding money from your PayPal or using other Cash methods you will see available on the screen.
Once you have money in your fund, then you can add funds to the phone service by one of the following methods:
To recharge from your onesimcard.com portal:
Go to Recharge Menu and recharge your SIM or
Set up auto-recharge in Recharge Settings Menu
To recharge from the phone using 1SIM Fund:
Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.
To recharge from the phone:
From the OneSimCard menu of your phone, scroll down to Add Credit and select this option. You will see 'Please enter PIN' on the screen. Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK. For example, if you need to add $50 and the PIN is is 8654: You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button. For example, if you need to add $50 and the PIN is is 8654: You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
* is a star character located on the keypad
Money will be deducted from your 1SIM Fund balance.
Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.
There are a number of ways you can contact customer support.
However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your online account. Most of your potential questions have already have been answered on our FAQ pages.
If you still need help, here are the options:
There is online live chat at www.onesimcard.com available during normal business hours.
You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
You can submit your support request from your OneSimCard phone by sending an SMS to 001-617-826-9050. We will review your question and will reply back with an SMS to your OneSimCard phone.
Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you may need to do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:
To: 9146 Message: 00 + Country Code + Number
For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:
To: 9146 Message: 0016174895952
After your SMS is sent wait approximately 3-10 seconds. You will get a callback as usual and your call will be connected to the destination number.
Please Note:
1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
Discount SMS from Europe and many other countries is now available! When activated, this new feature provides a discount rate for classic SMS messages (i.e. messages sent from the normal SMS menu of your phone NOT from the OneSimCard 'Travel SMS' menu) sent from Europe to a phone number in any country in the world. Discount SMS rate will be effective for 100 calendar days after activation. The cost of the activation is a one-time charge of $0.99 per package zone.
Discount SMS package zone Europe rate is $0.15 per message and includes Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, St. Barts, St. Martin (French), Sweden, United Kingdom.
Discount SMS package zone Turkey rate is $0.25 per message.
Discount SMS package zone Egypt rate is $0.25 per message.
Discount SMS package zone Russia rate is $0.15 per message.
NOTE: Each zone package must be activated separately.
The discount SMS packages can be activated by logging in to your online account or by sending a command from your phone.
From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
From your handset: To activate, dial
*146*921*ACTIVATIONCODE# and press Send/Talk
"*" is a star character located on the keypad "ACTIVATIONCODE" is either 1, 2, 3 or 4 depending on the package zone you wish to activate
Activation codes: Turkey = 1 Europe = 2 Egypt = 3 Russia = 4
For example, to activate discount SMS for package zone Europe, you would dial: *146*921*2# with "2" being the Activation Code for package zone Europe.
If successfully activated, the screen will show the following message: Discount SMS price in (Zone) activated
To check how many days are left in your activation, dial:
*146*922*ACTIVATIONCODE# and press Send/Talk
The screen will show the following message: Discount SMS in (Zone) active for X day(s) more where "X" = the number of days before the activation runs out.
While using this new discount SMS feature no other rates will be affected except the classic SMS text message rate from that Zone.
Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.
A sample of available services:
Information about countries, visas, vaccinations, safety, weather, hotels, transportation
Reservations for hotels, flights, trains, car rentals, restaurants
Information about sporting/cultural events, buying tickets, calling a taxi
Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
Roadside assistance
Emergency messaging to family members or consulates
Legal aid
Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.
Through December 31, 2013 there is no additional charge for this service, only the normal cost of an outgoing call from the country you are in.
Starting January 1, 2014, to continue using the Global Concierge service there is a nominal subscription cost of $15 for each 6 months of service.
Yes, you will receive SMS or email notifications when you miss a call due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a call or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed call notification.
Yes! Our OneSimCard Direct app for the iPhone (must be jailbroken) and Android devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. OneSimCard Direct is available for download from Google Play for Android phones and from Cydia for jailbroken iPhones. Find more information in the Help section of your online account.
Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.
If you do not see the SIM Toolkit app in your Android phone, please try doing the following:
Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.
Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
