What is the
What is theUniversal, Expedition (formerly Data & Roam) and Europe & More SIM cards?
All 3SIMs work in a very similar manner. They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All also offer many additional features such as Global Concierge, 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.
The mainthe 3 SIM cards is that Universal offers Voice and SMS Text Messaging in many more countries as well as lower data rates. The Expedition (formerly Data & Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not. For some countries like Canada, Cuba, Brazil and a few others, the Expedition (formerly Data & Roam) offers lower calling rates.
The Direct Dialing in 40 and 75 countries respectively, while Expedition (formerly Data & Roam) utilizes callback. Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe and Universal SIM cards offer easy
Universal, Plus, Expedition (formerly Data & Roam) and Europe & More also operate on different networks in many countries.
You can compare rates for all these SIM cards here.
What Is the"Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on theEurope & More.
Callback calling also allows the caller to enter the international call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on thePlus and Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the Direct mobile app hides the callback.
I have an Verizon or Sprint Smart Phone ( iPhone, Samsung Galaxy, HTC, etc). Will
I have an Verizon or Sprint Smart Phone ( iPhone, Samsung Galaxy, HTC, etc). Willwork with my phone?
Verizon and Sprint now offer dual mode - CDMA and GSM phones, which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. However, Verizon and Sprint usually does not unlock phones 100% - they do this partially, so you are not able to use the phone while in USA.
In such Verizon and Sprint phones you can get invalid message when inserting SIM or your phone does not find US networks. Verizon and Sprint unlock their phones in such a way that you can't use it in USA, but once you are out of the country the SIM will be accepted. Unfortunately, there is no way to tell the with this kind of unlocking if the phone is not unlocked or partially unlocked to work only outside of USA. In our experience, once this kind of phone leaves USA, it starts working.
When do you charge my credit card?
Is there a monthly or 30-day credit card spending limit forservice? To reduce fraud, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your
How often do I need to recharge my
How often do I need to recharge myaccount?
Yourglobal SIM card and European phone number will never expire as long as you make at least one call every two years. If you fail to make or receive at least one call every two years, your global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.
However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.
What is the cost to make calls from a
What is the cost to make calls from aphone to another phone?
It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another
Example 1: two users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.
Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.
PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to- calls will not be available. You will be charged for those calls according to the discount call plan rate.
How much does it cost someone in the US or Canada to call to my
How much does it cost someone in the US or Canada to call to mycell phone?
Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a
Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your cell phone. You can see the list of countries where PENs are available here:
You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.
If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.
Can I move Personal Extra Numbers (PENs)
Can I move Personal Extra Numbers (PENs)SIM cards in my account?
Yes, you can move PENs within both private and corporate accounts. There is a small fee per PEN transfer which will be deducted from the SIM card the PEN is being moved to. If there is not enough money on this SIM, the fee will be deducted from the SIM the PEN is being moved from. If neither SIM card has enough balance, you’ll have an option to recharge. Transaction records will be posted under the History menu.
How can people call and text me for free using the
How can people call and text me for free using theConnect app?
Connect is a free app for Android and Apple iOS devices that lets people call and text your -enabled phone at ZERO cost to them. Please note that your balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.
Example 1: you are in China where incoming calls are free and someone calls you usingConnect. It will be free for the caller and you will be charged 20c/min
Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you usingConnect. It will be free for the caller and you will be charged 55c/min
PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.
Requires Android 2.2 and up or Apple iOS 4.3 or later
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