There are no monthly fees or connection charges for using OneSimCard international cell phone service.

If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.

For Universal, Expedition, and eSIM World SIM cards, many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

If you would prefer for the caller to pay for calls made, we recommend they buy Peanuts Prepaid. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

For DataMax and DataMax eSIM, if you chose to use SIM VOIP app, your friends and family will call the PEN number you are assigned, so in most cases, there will be no tariff for them to call you, and the cost to receive the call is only $0.01/Minute.

It does not cost more to dial an international mobile number using OneSimCard service on traditional cellular connections. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line. 

 

For OneSim VoIP, the cost of calling Mobile numbers is typically higher than calling landlines, but this method is still less than traditional voice calls in most countries..

You can find all rates listed on our Rates & Coverage page.

We do not give refunds for airtime.

You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is in new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied, and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Merchandise Authorization (an RMA) has been requested and issued by our Customer Support department. The RMA number must be clearly written on the outside of the box in order to be processed.

We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.

There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.

We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.

There will be no refunds for expired SIM Cards, even if, at the time of expiration, your SIM Card Account had a positive balance.

There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge. 

There will be no refunds of your account balance if you terminate the Service.

There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.

 

The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:

• Bitcoins
• Visa credit card participating in the Verified By Visa Program
• Master Card participating in the Master Card Secure Code Program.

 

Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.

OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.

Example 1

You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.

First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.

Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.

Example 2

You have 3 SIM cards and 3 personal second numbers.

You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.

Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.

This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.

Example 3

You use your credit card account to add money to the 1SIMCard Money Fund. The transaction from a credit cardl is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.

 

Yes. There are a few options available if your phone is locked to the carrier that sold you the phone.

• Try contacting the carrier to see if they unlock it for you.

• You can purchase a travel phone bundle with the SIM at

           http://www.onesimcard.com/international-cell-phones/

The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 18 months.

However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

DataMax and DataMax esim card have different expiration rules.  The SIM is valid for 1 year after the purchase. The initial $10 purchase price keeps the SIM active for 1 year. After one year SIM will expire if not renewed for 1 year for $10 or there is no active data packages on the SIM.

 

Direct Dial calling allows the caller to enter the international  call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More, OneSimCard Universal and eSIM.

Callback calling also allows the caller to enter the international  call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial.