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1. OneSimCard General Service Questions
    • Are there any mobile Internet data packages?

      Yes! Data packages are available on all SIM cards. Please see below.

      OneSimCard Plus

       

      For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Package for most European countries plus Canada, India, USA and other countries around the world.

      Global Data Packages

      Package #

      Package Duration 

      Package Size

      Package Cost

       

       

       

       

      #2

      Daily - 1 day

      50 MB

      5.50

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      25.00

      #5

      Monthly - 30 days

      500 MB

      45.00

      #9

      Monthly - 30 days

      1000 MB

      75.00

      #8

      Monthly - 30 days

      2000 MB

      99.90


      Global Data packages cover the following countries:


      Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faeroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea (South), Kuwait, Latvia, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal,  Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, St. Kitts, St. Lucia, St. Vincent / Grenada, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turk & Caicos Isl., Turkey, United Arab Emirates, United Kingdom, Uruguay, USA and Vatican City.


       Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #11

      Monthly - 30 days

      1000 MB

      19.00


      Super Select Data package covers the following countries:

      Austria, Belgium, Bulgaria, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, UK and the USA.


      5 GB Giga Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #12

      Monthly - 30 days

      5000 MB

      29.95


      5GB Giga Data Package covers the following countries: 

      China, Denmark, Estonia, Finland, Israel, Latvia, Lithuania, Norway, Russia and Sweden.

       

      OneSimCard Plus packages utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      • Once you activate a Data Package, the amount charged is not refundable.
      • Data not used during package period will be lost.
      • After the Data Package expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Package.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data package at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

       

      OneSimCard Data & Roam

       

      OneSimCard Data & Roam offers 4 Data Packages which are available in most European countries plus many other countries. The DataPackages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Packages are available in all countries where the data packages are offered. Please review the table below:

       

      Global Data Packages

      Package #

      Package Duration

      Advantage Data Allowance Countries

      Standard Data Allowance Countries

      Cost

      #1

        2 Weeks – 14 days

      250 MB

      125 MB

      $25.00

      #2

      2 Weeks – 14 days

      500 MB

      250 MB

      $45.00

      #3

      Monthly – 30 days

      1000 MB

      500 MB

      $75.00

      #4

      Monthly – 30 days

      2000 MB

      1000 MB

      $99.00

      OneSimCard Data & Roam package utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      The Advantage Data Allowance countries are:


      Aland Islands, Albania, Armenia, Austria, Australia, Azerbaijan, Belarus, Belgium, Bulgaria, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faeroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar,   Greece, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan,  Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal,  Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Africa,  South Korea,  Spain,  Sri Lanka, Switzerland, Sweden, Tajikistan, Thailand, Turkey, Ukraine,  United Kingdom, USA, Uzbekistan, Vatican City.


      The Standard Data Allowance countries are:


      Andorra,   Azerbaijan, Canada, Chile, Guatemala, India, Israel, Kenya, Malaysia, Mexico, Panama, Peru, Philippines,  Saudi Arabia, Serbia,  Taiwan, United Arab Emirates,  USA Virgin Islands.

       

      Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #14

      Monthly - 30 days

      1000 MB

      19.00


      Super Select Data package covers the following countries:


      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,  Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,  Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey and the United Kingdom.


      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      • Once you activate any Data Package, the amount charged is not refundable.
      • Data not being used up during the package period will be lost. Any Turbo Package Data unused by this time, will be lost too.
      • After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

       

      Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

      Data & Roam SIM allows to check the status of the package and activate new data package directly from the OneSimCard Mobile Phone at http://onesimcard.data

       

       

         OneSimCard Europe & More

       

      OneSimCard Europe & More offers 6 Data Packages. The Data Packages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. 

       

      The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing package #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

      Please see all available packages in the table below:

       

      European Data Packages

      Package #

      Package Duration

      Advantage Data Allowance Countries

      Cost

       

      #11

      Daily-24 hours

      100 MB

      $10.00

       

      #6

      2 Weeks – 14 days

      500 MB

      $25.00

       

      #7

      2 Weeks – 14 days

      1 GB

      $50.00

       

      #8

      Monthly – 30 days

      2 GB

      $75.00

       

      #9

      Monthly – 30 days

      3 GB

      $99.00

       

      #5

      2 Weeks – 14 days

      UNLIMITED

      $125.00

       

       

      OneSimCard Europe & More package utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

       

      European Data Packages packages covers the following countries:


      Aland Islands, Armenia, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA, Vatican.

      Armenia, Australia, Canada, Kazakhstan,  Russia, Ukraine, USA is not available in packages # 6,7,8,9


      Switzerland is not available in the Unlimited Data Package #5

       

      Daily (24 Hours) PackageThe first 100 MB of the package is offered at 3G speed. After 100 MB of data is used up, the speed will be reduced to 2G speed for the day. 

      Unlimited Package: The first 1000 MB (approx. 1GB) of the package is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data package, go to http://ma.onesimcard.com

      2G speed is fast enough to offer GPS guidance, reading emails, web browsing, Instagram, Facebook and Twitter postings. It is not sufficient for watching high quality videos.

       

        Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #14

      Monthly - 30 days

      1000 MB

      19.00


      Super Select Data package covers the following countries:


      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,  Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,  Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey and the United Kingdom.


      All data packages use are subject to the Fair Use Policy posted in the Terms of Use.


      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      Once you activate any Data Package, the amount charged is not refundable.

      Data not being used up during the package period will be lost.

      After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.

      Data will be charged in 100kB increments.

2. Ordering Questions
    • How do I order Discount Call, Text and Data packages?

      You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

      To order a discount package for your SIM card, follow these steps:

      1. Log into your account at OneSimCard.com
      2. Click on the My SIM Cards menu links
      3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
      4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
      5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

      Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.

3. M2M SIM Cards
    • Are there any data packages available for M2M SIM cards?

      M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

      You can view data package sizes and cost here.

      Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.
4. How To Use Questions
    • How Do I Check The Balance Of Purchased Data Package?

      There are three ways to check the remaining balance of purchased data package.

       

      1. On-line in OneSimCard Menu of your account in the Discount Section of the page.

      2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app

      3. From OneSimCard mobile phone: 

                                              Dial the following:

      *146*942#

       

      The remaining data balance will be displayed.

5. OneSimCard General Service Questions
    • Are there any discount SMS text message plans available in Europe or other countries?

      Discount SMS from Europe and many other countries are available with OneSimCard Plus, Data & Roam and Europe & More SIM cards!

       

      Discount SMS for OneSimCard Plus, Data & Roam and Europe & More SIM Cards

      When activated, this package provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS package will be effective for 30 calendar days after the activation took place. The package can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

      New SMS packages are available in following countries:
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican city.

      To check how many days and SMS messages are left, dial *146*922*1#
      Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

6. Rates and Cost Questions
    • What is the Internet Data cost in those countries where more than one network is available?

      In some countries we offer multiple networks to improve coverage. While the cost of Voice calls and Texts does not depend on a particular network in the country, the cost of Internet Data sometimes does.

       
      The Data rate for each particular network is shown on the Rates and Coverage page of OneSimCard.com where available -


      In those countries like India where there are many networks, the cost of using Internet Data service can vary significantly from from one network to another. In such countries we strongly recommend to change settings on your mobile phone, so networks selected manually, rather than automatically. In this case, when you are in the country of travel, you can select to register on the available network with the lowest Data cost.
      Having the settings set to Manual Network selection will make sure that the network will not get switched to another one with higher rates when the signal of the lower data cost network is weak.
7. OneSim VoIP
    • Can I used OneSim VoIP over the Internet Data offered by OneSimCard SIM? Will it save me anything?

      In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable or smaller than the actual calling rate from the country.
      As a rule ot thumb, the SIM VoIP will use 1MB /Min of talk time. So if the cost of Data in the country is 10 c/MB, then 1 minute SIM VoIP call will cost you 12 cent /minute. You need to have a 3G connection in order for SIM VoIP to work this way.
8. OneSimCard General Service Questions
    • How to estimate the amount of internet data usage on my device?

      General estimates for the amount of data used per service
      Activity Data Usage Services
      per 100MB
      Email
      1 text only email with no attachment 15KB 6820
      1 with attachment (attachments can vary greatly in size) 300KB 340
      Web Browsing
      1 static page visit 300KB 340
      The estimate is just for viewing the page without
      interacting with page elements
         
      Social Media
      1 social media post with photo 350KB 290
      1 Instagram picture upload 150KB 680
      1 WhatsApp text message 5.5 KB 18610
      Uploading and viewing pictures, playing videos,
      application, and games will greatly increase the usage.
         
      Music
      1 min of streaming music 500KB (30MB/hour) 200
      Downloading a 3-min song 3.7MB 25
      Video
      1 min of streaming video (standard) 4MB (240MB/hour) 25
      1 min of streaming video (HD) 15MB (900MB/hour)

      6


      Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

      Standard definition (SD) video streaming rate: 533KBPS
      High Definition (HD) video streaming rate: 2000KBPS

      1MB = 1,024KB
      1GB = 1,024MB
9. OneSimCard General Service Questions
    • Can I browse the Internet and check email, use Whatsup and Facebook from my OneSimCard phone?

      Yes, you can browse the Internet, check email and use other data services with OneSimCard. Service is available in over 100 countries. Please check the OneSimCard Rates Page to see if GPRS internet access is available in your country of interest. Note: data is charged in 10kB increments.

      By default, all SIM cards are pre-programmed with GPRS data service disabled. To enable GPRS and find the programming instructions for your phone, log in to your OneSimCard account, click the "Enable" link for Mobile Internet and then click on Remote Program. Programming your mobile phone is very simple and can be done remotely by sending the programming instructions from OneSimCard.com to your phone. Not all phones are capable of being programmed remotely, so please review the data programming instructions located in the OneSimCard User Guide and in the Help section of your online account.

      Please note: you must have a minimum $5 airtime on your SIM card to use GPRS mobile data service.
10. OneSimCard General Service Questions
    • Are there any discount call (voice) plans available for Europe?

      Minute Buckets - Discount B

      Beginning May 1st, 2015 OneSimCard Plus SIM will offer two additional voice discount packages – “Minute Buckets.”

      The Minute Buckets are available for both Standard and Plus SIM cards and offer calling  from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. There are three packages available:

      Junior      Minute Bucket - 200 minutes for 7 days

      Standard Minute Bucket - 400 minutes for 14 days

      Max        Minute Bucket -  900 minutes for 30 days.

      The Minute Bucket minutes will be usable in all countries where the package is available.

      The following additional rules govern Minute Bucket purchases:

      • Only one package can be activated at a time.
      • Additional buckets could be ordered consecutively.
      • If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
      • Calls to Customer Support will be deducted from the Minute Bucket package minutes.
      • Calls between OneSimCard phones and  calls to the user’s Voicemail are not included in the Minute Bucket packages.
      • After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
      • Once the bucket is used up, the billing will revert to standard calling rates.
      • Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.
      To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu.
      Example: Click Here



      Voice Calls Discount - Discount A

       

      Yes! You can now subscribe to a discount call plan for Europe with OneSimCard Plus SIM (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew.

      Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:


      Austria, Azores, Belgium, Bulgaria, Canary Islands, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romani,  Slovakia, Slovenia, Spain, Sweden, Turkey and U.K.

      For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

      PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

      The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

      • From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.

      • From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.

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