Are there any
Are there any(voice) available for Europe?
Beginning May 1st, 2015 OneSimCard Plus SIM will offer two additional voicepackages – “Minute Buckets.”
The Minute Buckets are available for both Standard and Plus SIM cards and offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. There are three packages available:
Junior Minute Bucket - 200 minutes for 7 days
Standard Minute Bucket - 400 minutes for 14 days
Max Minute Bucket - 900 minutes for 30 days.
The Minute Bucket minutes will be usable in all countries where the package is available.
The following additional rules govern Minute Bucket purchases:
Voice Calls Discount - A
Yes! You can now subscribe to a
Once the is activated, you will be able to make from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing rate:
Austria, Azores, Belgium, Canary Islands, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Isle of Man, Italy, Jersey, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Turkey and U.K.
For example, in Spain where our regular outgoing rate is $0.49/min, a 15 minute to the U.S. will now cost $2.74 instead of $7.35!
PLEASE NOTE: If you activate the A , the special rate to make OneSimCard-to-OneSimCard and to the voicemail system will not be available. Activation of this will also cancel the B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those according to the rate. rate not applicable for to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.
The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.
What is the cost to make
What is the cost to makefrom a OneSimCard phone to another OneSimCard phone?
It depends on the country you're in when making the
Example 1: two OneSimCard users are in Italy and one the other, the cost will be $0.25/min for the caller and free for the receiver.
Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.
PLEASE NOTE: If you activate a , the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those according to the rate.
Are there any
Are there anySMS text message available in Europe or other countries?
SMS from Europe and many other countries are available with OneSimCard Plus, Data & Roam and Europe & More SIM cards!
When activated, this package provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS package will be effective for 30 calendar days after the activation took place. The package can be activated from your OneSimCard web account. Activation cost is 10.00 USD.
New SMS packages are available in following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican city.
To check how many days and SMS messages are left, dial *146*922*1#
Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"
How do I order
How do I order, Text and Data packages?
You can order, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.
To order apackage for your SIM card, follow these steps:
Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.
Can I be notified of missedwhen my phone is off or outside of a coverage area? Yes, you will receive SMS or email notifications when you miss a due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed notification.
I am traveling in Saudi Arabia and can receive
I am traveling in Saudi Arabia and can receive, but I can't make an outgoing . What should I do?
Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
How To Activate Compatibility Mode:
Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.
How To Deactivate Compatibility Mode:
How To Dial Without Activating Compatibility Mode:
Initiate yourby sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
For example, to
There are no special instructions to receivein these countries.
What Is the Difference Between "Direct Dial" and "Callback Dial"?
Direct Dialallows the caller to enter the international prefix, country code and telephone number and then be directly connected to the person they are . This is how you dial when using your regular mobile service. Direct Dial is standard on the OneSimCard Europe & More.
Callbackalso allows the caller to enter the international prefix, country code and telephone number. After the number is entered, the user immediately receives an incoming connecting the user to person . Callback is very simple to use and allows for low cost on the OneSimCard Plus and OneSimCard Data & Roam. Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the OneSimCard Direct mobile app hides the callback.
Doesto a mobile phone cost more than to a land line? No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether
Can I keep receiving
Can I keep receivingmade to my regular cell phone or landline numbers while traveling abroad?
Yes, you can easily forwardfrom your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.
You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving
received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is received through a UK-Mobile PEN which is only charged an additional 25c per .
Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming
Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless
To activate Forwarding:
To deactivate Forwarding:
T-Mobile and AT&T Wireless GSM phones
To activate Forwarding:
To deactivate Forwarding:
Please note that Sprint and Nextel may charge an extra 20c/min on forwarded.
What Are Additional
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