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1. OneSimCard General Service Questions
    • Are there any mobile Internet data packages?

      Yes! Data packages are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

       

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      OneSimCard Plus

       

      For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Package for most European countries plus Canada, India, USA and other countries around the world.

      Global Data Packages

      Package #

      Package Duration 

      Package Size

      Package Cost

       

       

       

       

      #2

      Daily - 1 day

      50 MB

      5.50

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      25.00

      #5

      Monthly - 30 days

      500 MB

      45.00

      #9

      Monthly - 30 days

      1000 MB

      75.00

      #8

      Monthly - 30 days

      2000 MB

      99.90


      Global Data packages cover the following countries:

      Abkhazia, Aland Islands, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, Saba, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tibet, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.


      Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #11

      Monthly - 30 days

      1000 MB

      19.95

      #41

      Monthly - 30 days

      5000 MB

      95.00


      Super Select Data package covers the following countries:

      Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, Nicaragua, Norway, Paraguay, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tibet, USA, United Kingdom and Uruguay.


      5 GB Giga Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #12

      Monthly - 30 days

      5000 MB

      29.95


      5GB Giga Data Package covers the following countries: 

      Abkhazia, Aland Islands, China, Denmark, Estonia, Finland, Greece, Israel, Latvia, Lithuania, Norway, Russia, S. Ossetia, Sweden and Tibet.

       

      OneSimCard Plus packages utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      • Once you activate a Data Package, the amount charged is not refundable.
      • Data not used during package period will be lost.
      • After the Data Package expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Package.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data package at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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      OneSimCard Data & Roam

       

      OneSimCard Data & Roam offers 4 Data Packages which are available in most European countries plus many other countries. The DataPackages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Packages are available in all countries where the data packages are offered. Please review the table below:

       

       

      Global Data Packages

      Package #

      Package Duration

      Advantage Data Allowance Countries

      Standard Data Allowance Countries

      Cost

      #1

        2 Weeks – 14 days

      250 MB

      125 MB

      $25.00

      #2

      2 Weeks – 14 days

      500 MB

      250 MB

      $45.00

      #3

      Monthly – 30 days

      1000 MB

      500 MB

      $75.00

      #4

      Monthly – 30 days

      2000 MB

      1000 MB

      $99.00

      OneSimCard Data & Roam package utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      The Advantage Data Allowance countries are:

      Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canada, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Monaco, Montenegro, Netherlands, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, S. Ossetia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom and Vatican City.


      The Standard Data Allowance countries are:

      Albania, Andorra, Azerbaijan, Chile, Guatemala, India, Israel, Kenya, Kyrgyzstan, Malaysia, Mexico, New Zealand, Panama, Peru, Philippines, San Marino, Saudi Arabia, Serbia, Taiwan, Thailand and United Arab Emirates.


      5 GB Giga Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #15

      Monthly - 30 days

      5000 MB

      29.95


      5GB Giga Data Package covers the following countries: 

      Turkey.


      Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #14

      Monthly - 30 days

      1000 MB

      19.00


      Super Select Data package covers the following countries:

      Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      • Once you activate any Data Package, the amount charged is not refundable.
      • Data not being used up during the package period will be lost. Any Turbo Package Data unused by this time, will be lost too.
      • After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

       

      Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

      Data & Roam SIM allows to check the status of the package and activate new data package directly from the OneSimCard Mobile Phone at http://onesimcard.data

       

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         OneSimCard Europe & More

       

      OneSimCard Europe & More offers 6 Data Packages. The Data Packages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. 

       

      The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing package #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

      Please see all available packages in the table below:

       

       

      European Data Packages

      Package #

      Package Duration

      Advantage Data Allowance Countries

      Cost

       

       

       

       

       

       

      #6

      2 Weeks – 14 days

      500 MB

      $25.00

       

      #7

      2 Weeks – 14 days

      1 GB

      $50.00

       

      #8

      Monthly – 30 days

      2 GB

      $75.00

       

      #9

      Monthly – 30 days

      3 GB

      $99.00

       

      #5

      2 Weeks – 14 days

      UNLIMITED

      $125.00

       

       

      OneSimCard Europe & More package utilization rules:

      If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

      To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

       

      European Data Packages packages covers the following countries:

      Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City.


      Abkhazia, Australia, Canada, Monaco, Russia, S. Ossetia, Ukraine, USA are not available in packages # 6,7,8,9


      Gibraltar, Switzerland are not available in the Unlimited Data Package #5

       

      Unlimited Package: The first 1000 MB (approx. 1GB) of the package is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data package, go to http://ma.onesimcard.com

      2G speed is fast enough to offer GPS guidance, reading emails, web browsing, Instagram, Facebook and Twitter postings. It is not sufficient for watching high quality videos.

       



       Super Select Data Package

      Package #

      Package Duration 

      Package Size

      Package Cost

      #11

      Daily -24 hours

      1000 MB

      10.00

      #45

      Monthly - 30 days

      1000 MB

      19.95

      #46

      Monthly - 30 days

      3000 MB

      49.95

      #47

      Monthly - 30 days

      5000 MB

      59.95


      Super Select Data package covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

      All data packages use are subject to the Fair Use Policy posted in the Terms of Use.

       To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

      PLEASE NOTE:

      Once you activate any Data Package, the amount charged is not refundable.

      Data not being used up during the package period will be lost.

      After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.

      Data will be charged in 100kB increments.

2. Ordering Questions
    • How do I order Discount Call, Text and Data packages?

      You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

      To order a discount package for your SIM card, follow these steps:

      1. Log into your account at OneSimCard.com
      2. Click on the My SIM Cards menu links
      3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
      4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
      5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

      Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.

3. How To Use Questions
    • How Do I Check The Balance Of Purchased Data Package?

      There are three ways to check the remaining balance of purchased data package.

       

      1. On-line in OneSimCard Menu of your account in the Discount Section of the page.

      2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app

      3. From OneSimCard mobile phone: 

                                              Dial the following:

      *146*942#

       

      The remaining data balance will be displayed.

4. OneSimCard Rentals
    • When do you consider the rental package as having been returned?

      You should ship the package back to us through the US Postal service using the envelope that came in your original package. The return label will require appropriate postage. The post office will scan the label. The date the package is scanned is considered the rental's return date. Thus you will not be charged rental fees for the days after the package is scanned to be shipped back to OneSimCard.
5. OneSimCard Rentals
    • What if I return the Rental Package, but some of the items are missing or damaged?

      You will be charged for missing or damaged items in the package. The cost of the replacement items is provided in the packing slip of the rental package.

      To avoid paying replacement costs, consider purchasing a rental insurance. View full terms and conditions here.
6. Rates and Cost Questions
    • I was charged a large amount for mobile data service even though I barely used data, what happened?

      Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30c per session, however in Europe and elsewhere it can be as little as 1c. Check all rates.

      Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.

7. Rates and Cost Questions
    • What is the Internet Data cost in those countries where more than one network is available?

      In some countries we offer multiple networks to improve coverage. While the cost of Voice calls and Texts does not depend on a particular network in the country, the cost of Internet Data sometimes does.

       
      The Data rate for each particular network is shown on the Rates and Coverage page of OneSimCard.com where available -


      In those countries like India where there are many networks, the cost of using Internet Data service can vary significantly from from one network to another. In such countries we strongly recommend to change settings on your mobile phone, so networks selected manually, rather than automatically. In this case, when you are in the country of travel, you can select to register on the available network with the lowest Data cost.
      Having the settings set to Manual Network selection will make sure that the network will not get switched to another one with higher rates when the signal of the lower data cost network is weak.
8. How To Use Questions
    • How to activate and set up the mobile data service on your mobile device or tablet?

      1. Log in to your account at www.onesimcard.com using the email address and password you entered during the activation or registration of the SIM.
      2. To enable data, go to your My SIM Cards menu, select your SIM card, scroll down to Internet Data and click ‘Enable’.
      3. Turn on Data Roaming on your phone.
      4. Follow instructions for settings up the Access Point (APN) for your phone. The APN depends on the type of your SIM card.  You can try using data first without setting the APN. In most phones it will work just with Data Roaming turned on.

       For complete instruction, click on the “View programming Instructions” link in the “Internet Data" section under “My SIM Cards” menu.
9. OneSimCard Rentals
    • Can you provide me with a rental cost example for LG A270 phone package?

      Example 1:
      You selected on your order of the LG A270 package a rental period lasting 1 week and you mailed back the package on time.

      Your rental cost is $19.95 plus shipping.

      Example 2:
      You selected on your order of the LG A270 package a rental period lasting for 10 days. You were one day late over the rental period.

      Your rental cost is as follows:
      First week:                                 $19.95
      $1.10/day for the next 3 days:     $3.30
      $6.00/day for delay:                   $6.00                           
           Total cost:                            $29.25 Plus Shipping

      Please note that all additional airtime purchased will be charged separately.
10. OneSimCard General Service Questions
    • How to estimate the amount of internet data usage on my device?

      General estimates for the amount of data used per service
      Activity Data Usage Services
      per 100MB
      Email
      1 text only email with no attachment 15KB 6820
      1 with attachment (attachments can vary greatly in size) 300KB 340
      Web Browsing
      1 static page visit 300KB 340
      The estimate is just for viewing the page without
      interacting with page elements
         
      Social Media
      1 social media post with photo 350KB 290
      1 Instagram picture upload 150KB 680
      1 WhatsApp text message 5.5 KB 18610
      Uploading and viewing pictures, playing videos,
      application, and games will greatly increase the usage.
         
      Music
      1 min of streaming music 500KB (30MB/hour) 200
      Downloading a 3-min song 3.7MB 25
      Video
      1 min of streaming video (standard) 4MB (240MB/hour) 25
      1 min of streaming video (HD) 15MB (900MB/hour)

      6


      Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

      Standard definition (SD) video streaming rate: 533KBPS
      High Definition (HD) video streaming rate: 2000KBPS

      1MB = 1,024KB
      1GB = 1,024MB

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