Your order will be shipped the same day you place it, provided that it was received on a business day before 3 PM EST. Otherwise, your order will be shipped the next business day.
We offer several delivery options:
- USPS Priority mail
Your order should arrive within 2-3 business days, but it is not guaranteed.
- FedEx Next Day and FedEx Next Day Priority.
Delivery guaranteed by 10 AM or 3 PM.
- FedEx Two Day
Delivery is guaranteed in 2 business days.
- FedEx Three Day
Delivery guaranteed in 3 business days.
- Fedex Express Overnight.
Next day delivery before 12:00 pm to most locations in the USA.
- FedEx Ground
Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.
For orders shipped outside of USA:
- International Air Mail - usually takes 5 to 30 business days, no tracking
- US Postal Service International Priority - delivery time depends on the country
- Fedex International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.
You will get more detailed information about the delivery to your destination when you start placing your order.
We accept Visa, MasterCard, Discover, American Express, Verified PayPal Accounts and Bitcoin.
U.S. corporations can pay with company checks, ACH or wire transfer.
For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.
Attention: Customers from the following countries must use Bitcoin option only (we will not accept credit cards or PayPal as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.
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To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.
Sim card and phone orders placed during business hours before 3 PM Eastern Time will be shipped on the same day the order was placed. Orders placed after 3 PM will be shipped the next business day. The only exceptions are phone that are out of stock. In this case you will be notified about delayed shipping during the purchase.
Rental Orders will be shipped in such a way so you will received it 1 day before the Rental Start date you indicated on your order. For last minute rental orders, you will have to use express delivery options.
We will ship to Europe or Africa or to any other continent.Â
Products can be shipped by USPS or FedEx or using local carriers in Australia, Canada, Japan and Mexico. You will be offered shipping options at the time you place an order. Shipping options include overnight shipping.
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
Yes, please assume that your order (including rentals) will require a signature if it contains a cell phone.
Yes, you can pay with a verified PayPal account only. When paying with PayPal you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set automatic recharge of you SIM card(s) or Extra Number(s). Due to high level of PayPal fraud lately we will require to upload the goverment issue picture ID for additional verification.
Yes, You can pay with Bitcoins.
When paying with Bitcoins you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).
Follow these steps:
- Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
- Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
- Select amount you would like to add to your OneSimCard fund.
- Click on BITCOIN button. You will be provided with few options for sending bitcoins.
- Follow the instructions on the screen.
- Once paid and funds are received by OneSimCard, you will be notified by email. While it usually takes no more than 1 hour for the payment to be posted to your 1SIM FUND, it could take up to 6 hours. Once you receive the confirmation email, you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your 1SIM FUND.
All OneSimCard international SIM cards work in Australia, Japan, South Korea, Taiwan, Myanmar, Singapore and other couuntries where 2G networks no longer available. These countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries. Most modern smart phones have this option today including all iPhones. You should check your phone specification to make sure your phone has this 3G band,
OneSimCard offers cell phones with the necessary 3G band for Japan and South Korea that also work in every other country where we provide service:
Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.
You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless
To activate Call Forwarding:
- Press *72 on your cellular phone.
- Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
- Press OK/Send (a tone will confirm that Call Forwarding is active).
* is a star character located on the keypad
To deactivate Call Forwarding:
- Enter *720 on your cellular phone.
- Press OK/Send (a tone will confirm the deactivation).
T-Mobile and AT&T Wireless GSM phones
To activate Call Forwarding:
- Press *21* on your cellular phone.
- Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.
To deactivate Call Forwarding:
- Enter #21# on your cellular phone.
- Press OK/Send.
Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
New SIM card orders with PENs
Your monthly, quarterly, bi-annual or annual subscription to a Personal Extra Number starts the moment your order has been shipped. If you do not need your Extra Number to be active right away, you can always wait and order an Extra Number later at any time by logging into your account.
eSIM orders on onesimcard.com do not require shipping.
PENs added to existing SIM cards
These PENs subscriptions are activated right after the order has been processed. The activation is pretty much instant, unless your PEN order requires additional documents for verification. Please see the local number information page for the list of any additional document requirements by country.
Free Trial PENs
Many SIM cards come with Free Trial PENs that are inactive by default. You can activate Free trial PENs at any time from your account.
BANK SMS Verification PEN
The SMS Verification PEN is the only PEN that can be used without a SIM card. These PENs are activated instantly if ordered on their own or added to an existing active SIM card.
Unless otherwise noted, all phones sold on OneSimCard.com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to acts of god, neglect, water damage, or other intentional or unintentional abuses of the phone. OneSimCard does offer currently extended warranties available for purchase.
We do not give refunds for airtime.
You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.
We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.
There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.
We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.
There will be no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.
There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.
There will be no refunds of your account balance if you terminate the Service.
There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.
Yes. If you would like to upgrade your Standard version SIM card to a Universal SIM card, or upgrade a regular size SIM card to a micro-SIM card (for example, to use in an iPhones) then place your order online by selecting the product option on our Mobile Accessories page here. In the shopping cart you will be able to select your upgrade and number transfer options.
- We can move your airtime balance from your standard SIM to the Plus, Europe, Universal or Expedition SIM or otherwise as a one time courtesy.Â
- We can move your Personal Extra Number from your Standard SIM to any other SIM card as a one-time courtesy.
- We can transfer your primary +372 number from your Standard SIM to the Plus SIM if you ordered special replacement SIM here
- We can transfer your primary +372 number from your Standard SIM, Plus SIM or World eSIM to eSIM if you ordered special replacement SIM here
Yes. You can find a list of available HAC phones here.
Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.
We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.
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You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.
To order a discount package for your SIM card, follow these steps:
- Log into your account at OneSimCard.com
- Click on the My SIM Cards menu links
- If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
- Navigate to the Discount Service Plans section and select a discount package you would like to activate
- Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date
Future data plan activation:
a. You can set up the maximum number of times data packages to be activated automatically when the package is used up or expired.
b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.
Note: eSIM data plan activation may vary from regular SIM cards. Please follow directions on the account page.
To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page
If you currently have RangeRoamer (Range Roamer or Chit-Chat), I-Roam, Expo Mobile, Brighttel or iKappa SIM cards with the country code +372 ( Estonia) and can't get a service from the vendor you purchased the SIM card from and thus having problem, you can register the SIM with OneSimCard.com and keep the phone number of the SIM.
As a welcome bonus OneSimCard will provide a free 30 day US or Canada PEN.
Range Roamer customers can learn more here:
iRoam customers can learn more here:
iKappa customers can learn more here:
Brighttel customers can learn more here:
Expo-Mobile customers can learn more here:
http://www.onesimcard.com/Expo-Mobile-Mobile-NET-Travel-SIM-card-problem
The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:
Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.
OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.
Example 1
You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.
First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.
Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.
Example 2
You have 3 SIM cards and 3 personal second numbers.
You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.
Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.
This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.
Example 3
You use your verified PayPal account to add money to the 1SIMCard Money Fund. The transaction from PayPal is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.
Yes. There are few options available if your phone is locked to the carrier that sold you the phone.
- Try contacting the carrier to see if they unlock it for you.
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- You can purchase a travel phone bundle with the SIM at
      http://www.onesimcard.com/international-cell-phones/
- You can purchase a MI-FI device with OneSimCard  SIM at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
