FREQUENTLY ASKED QUESTIONS
We are here to help you get answers to your questions about OneSimCard phones and services.
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- Questions about eSIM
Yes. OneSimCard now offers an eSIM option.
eSIM is not a physical SIM, but rather a program that can be downloaded to compatible with eSIM phones. As of December 5, 2019 such phones are iPhone XS, iPhone XS Max, iPhone XR, Iphone 11, Google Pixel 3a and Pixel 4.
Note: iPhone XS and XR manufactured for the Chinese Market have 2 physical SIM card slots and are not eSIM capable. Pixel 3a can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.
OneSimCard eSIM can be used only for Mobile Data on your phone. However, you can use OneSim VOIP option with the Personal Extra Number (PEN) to make your eSIM also provide calls and text using eSIM data or Wi-Fi.
So, eSIM ordered with the US/CANADA PEN will provide you with the complete solution including the phone number you can use for Voice and Texts.
As Facetime and iMessage require a mobile number ID which eSIM does not offer, you will need to use you primary carrier service for Facetime and iMessage.
However, the eSIM data service can be used for the actual data part of your communications. So, when you are installing eSIM on iPhone, you should select the Primary service for Facetime and iMessage and then if your selected eSIM to be your primary data service, the communications will go over eSIM mobile data.
Yes. Data Roaming should be turned on on your phone for eSIM to work
There are two ways you can do this.
1. From your mobile go to https://ma.onesimcard.com. This provides the access to your free OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 couuntries. Log in to your account and activate a new data package.
2. From any computer log in to your on-line account at www.OneSimCard.com to order a data package.
eSIM is not a physical SIM. It is a piece of software downloaded to a compatible phone. So there is no shipping involved with delivering eSIM.
eSIM makes your iPhone or Pixel phone to be a dual SIM phone. This means that you can use two sim cards on the phone at the same time. You can select which SIM card is used for calls and texts, and which one is used for data. You can select which sim card is to be the primary and which one not to be used. You can make these changes from the settings of your phone at any time. In short - eSIM offers greater flexibility to your eSIM compatible phone. It allows you to use the service provider of your choice - wether you are traveling or staying home.
OneSimCard eSIM can be installed only on a single device. It can't be moved to another device, but it can be re-installed on the original device up to 10 times if required.
Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM. You may scan the QR code by displaying it on the computer screen, another device, or a printed copy.
If you’ve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the Select SIM Card drop down menu.
If you have not purchased your eSIM yet, learn more about international eSIM here.
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