FREQUENTLY ASKED QUESTIONS

Through a unique partnership with Viber, your primary OneSimCard number (+372) can be called free of charge for any Viber user! (requires activation and special dialing instructions, see below)

HOW: When this feature is activated, Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.

TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Viber Calls" and click Enable to activate this option.

COST: The call is free for the Viber user. The cost of receiving the Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.

PLEASE NOTE:

• When dialing in Viber, if Viber user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
• If the “free calls to OneSimCard from Viber” option is not activated for a particular OneSimCard number, when a Viber user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”

PLEASE NOTE: Viber is not available for the DataMax or DataMax eSIM

There are two ways you can do this:

1. For eSIM World you can use the 1SIM eSIM app.
2. From your mobile go to ma.onesimcard.com. This provides the access to your free  OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 countries. Log in to your account and activate a new data package.
   
   2. From any computer log in to your on-line account at OneSimCard.com to order a data package. 

Simply go onto your web account or eSIM app and purchase a new data package appropriate to your travel needs.

For Universal, Expedition, and eSIM World SIM cards, receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.

If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.

For DataMax and DataMax eSIM card types, you can make and complete calls for a fraction of the cost of traditional cellular roaming (including on tablets) using the 1SIM VoIP App available on Google’s Play Store and Apple’s App Store:

Google Play: https://play.google.com/store/apps/details?id=org.onesimvoip&hl=en_US&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1

Apple App Store: http://itunes.apple.com/us/app/onesim-voip/id510371587

For Universal, Expedition, and eSIM World SIM cards,  all incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.

For DataMax and DataMax eSIM SMS messages are sent and received using the 1SIM VoIP App. The cost to receive SMS using the 1SIM VoIP App is $0.05 in most countries, The cost to send an SMS using 1SIM Voip App is $0.10 in most countries. See all rates on our international cell phone rates page.

For Universal, Expedition, and eSIM World SIM cards, many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

If you would prefer for the caller to pay for calls made, we recommend they buy Peanuts Prepaid. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

For Physical 3-in-1 DataMax and DataMax eSIM, if you chose to use SIM VOIP app, your friends and family will call the PEN number you are assigned, so in most cases, there will be no tariff for them to call you, and the cost to receive the call is only $0.01/Minute.

SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:

Problem with Sending SMS:

• Incorrect SMSC number (SMS Service Center Address) in handset settings.

SMSC number should be set as follows:

1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

a. China:  +85290296747

2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

Special instructions for Apple Phones:

With Apple iPhones to check SMSC:

From the phone dialer Dial *#5005*7672# 

You will see the SMSC set currently on the phone. 

To change the SMSC on Iphone dial: 

Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#

• NOTE: It is important to have the "+" symbol entered in front of the SMSC number.
• You can find locations of the Message Settings menus for different phone models here.

If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu

 Problem with Receiving SMS:

• Receiving Handset does not have enough free memory for incoming SMS.
• Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
• Sender's SMS provider does not have an agreement with the receiving network.

Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.

SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main number of the SIM that starts with 372 will be displayed on the text receiver phone. With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party phone.

You can also send SMS messages from OneSim VOIP app at much lower rates. Note: for Physical 3-in-1 Datamax and Damax eSIM all SMS messages MUST be sent through the OneSim VoIP App with PEN.

You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to [email protected], where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.

These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard. 

NOTE: for DataMax and DataMax eSIM, there are no call or text messaging discount package, since these are already deeply discounted through the 1SIM VoIP App.

To order a discount package for your SIM card, follow these steps:

1. Log into your account at OneSimCard.com
2. Click on the My SIM Cards menu links
3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date.

Future data plan activation:

a. You can set up the maximum number of times data packages to be activated automatically when the package is used up or expired.

b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.

Note: eSIM World data plan activation may vary from regular Universal or Expedition SIM cards. Please follow directions on the account page.

To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page.

There are three ways to check the remaining balance of purchased data plan.

1. On-line in the Discount Section of the My SIM Cards menu of your web account or in the mini account at https://ma.onesimcard.com/ 

2. For eSIMs from the OneSim eSIM app

3. From OneSimCard mobile phone (for Universal, Expedition and eSIM World SIM cards only): 

     Dial the following: *146*942#

The remaining data balance will be displayed.