FREQUENTLY ASKED QUESTIONS

• We can move your airtime balance and PEN if any from your standard SIM to the Universal, Expedition, eSIM World, DataMax, or DataMax eSIM SIM if you upgrade the SIM or your sim is lost or damaged and you are buying a replacement SIM. The replaced SIM will be permanently deleted from your account.. 
• We can move your Personal Extra Number from your sim to any other SIM. There is $5 charge for this.
• We cannot transfer your primary +372 number from your Standard SIM to any other SIM, you will get a new number when you upgrade. 
• NOTE: DataMax and DataMax eSIMs do not come with any primary phone number. You can purchase a PEN to use voice and SMS with our OneSIM VoIP App

Yes. If you would like to upgrade your Standard, Plus, Europe & More, Expedition version SIM card to a Universal, DataMax, or DataMax eSIM SIM card, or upgrade a regular size SIM card to a micro-SIM card (for example, to use in an iPhones) then place your order online by selecting the product option on our Mobile Accessories page here. In the shopping cart you will be able to select your upgrade.

Direct Dial calling allows the caller to enter the international  call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More, OneSimCard Universal and eSIM.

Callback calling also allows the caller to enter the international  call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial.

Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting

For DataMax eSIMs, only Data is available. However, you can use our OneSim VoIP app for cost effective voice and SMS communication.

Yes! Data Plans are available on all SIM cards. Please see below

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Physical 3-in-1 DataMax

Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

Zone Standard Data Plan

Zone Standard Countries:

Aland Islands, Australia, Austria, Azerbaijan, Azores, Bangladesh, Belgium, Brazil, Bulgaria, Cambodia, Canada, Canary Islands, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Virgin Islands, United Kingdom, United States, Vatican City and Viet Nam.

Zone Extended Plan

Zone Extended Countries:

Afghanistan, Aland Islands, Algeria, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cayman Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Trinidad And Tobago, Tunisia, Turkey, Turks & Caicos, U.S. Virgin Islands, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Viet Nam, Western Samoa and Yemen

Zone Giga Plan

Zone Giga Countries:

Aland Islands, Australia, Austria, Azores, Bangladesh, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte Island, Netherlands, Norway, Pakistan, Poland, Portugal, Puerto Rico, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, United States and Vatican City

Zone EU Plan

Zone EU Countries:

OneSimCard DataMax utilization rules:

If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.

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DataMax eSIM

Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

Zone Standard Data Plan

Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azores, Bangladesh, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Cameroon, Canada, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Guinea-Bissau, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Mexico, Moldova, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Martin, Sudan, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City and Viet Nam

Zone Extended Plan

Zone Extended Countries:

Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Congo, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nauru, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Norway, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Maarten, St. Martin, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Tonga, Trinidad And Tobago, Tunisia, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Viet Nam and Zambia

Zone Giga Plan

Zone Giga Countries:

Aland Islands, Albania, Argentina, Australia, Austria, Azores, Bangladesh, Belgium, Bosnia And Herzegovina, Bulgaria, Canada, Canary Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, United Kingdom, United States, Vatican City and Viet Nam

Zone EU+ Plan

Zone EU+ Countries:

OneSimCard DataMax utilization rules:

If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.

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OneSimCard Universal

OneSimCard Universal offers the following discount data plans:

Zone A Data Plans

Zone A data plans cover the following countries:

Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Martin - French, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam

Zone B Data Plans

Zone B data plans cover the following countries:

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Kitts & Nevis, St. Lucia, St. Martin - French, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

Zone Giga Data Plan

Zone Giga data plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, United Kingdom and Vatican City.

Zone EU Data Plan

Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

Zone Asiania Data Plan

Zone Asiania data plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, St. Martin - French, Taiwan, Thailand and Vietnam

OneSimCard Universal Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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OneSimCard eSIM World

OneSimCard eSIM World offers the following discount data plans:

Zone A Data Plans

Zone A data plans cover the following countries:

Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone B Data Plans

Zone B data plans cover the following countries:

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone Giga Data Plans

Zone Giga data plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.

Zone EU Data Plans

Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. 

OneSimCard eSIM World Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries. 

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OneSimCard eSIM Asiana

OneSimCard eSIM Asiana offers the following discount data plans:

Zone Asiana Data Plans

Zone Asiana data plans cover the following countries:

Australia, Cambodia, China, Egypt, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, USA, United Arab Emirates and Uzbekistan.

OneSimCard eSIM Asiana Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM Asiana to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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OneSimCard Expedition (formerly Data & Roam)

OneSimCard Expedition (formerly Data & Roam) offers Data Plans available across Europe and around the world countries.

Zone A Data Plans

Zone A Data Plan covers the following countries:

Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, Switzerland, Turkey, USA, United Kingdom and Uzbekistan

Zone B Data Plans

There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered.

The Advantage Data Allowance countries are:

Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Mozambique, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Pakistan, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uzbekistan and Vietnam

The Standard Data Allowance countries are:

India, Kenya, Peru and United Arab Emirates.

Zone Giga Data Plan

Zone Giga Data Plan covers the following countries: 

Turkey.

OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate any Data Plan, the amount charged is not refundable.
• Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
• After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

OneSimCard Expedition (formerly Data & Roam) allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

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OneSimCard Europe & More

OneSimCard Europe & More offers the following data plans.

Zone A Data Plans

Zone A Data Plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden and United Kingdom.

Zone Special Data Plans

Zone Special Data Plans cover the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom

OneSimCard Europe & More Plan utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

Once you activate any Data Plan, the amount charged is not refundable.

Data not being used up during the Plan period will be lost.

After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

Data will be charged in 100kB increments.

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OneSimCard Plus

For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

Zone A Data Plan

Zone A data plan covers the following countries:

Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Bermuda, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone B Data plans

Zone B data plans cover the following countries:/p>

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone Giga Data Plan

Zone Giga data plan covers the following countries: 

Austria, Belgium, Bermuda, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.

Zone Asiania Data Plan

Zone Asiania Data Plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

 OneSimCard Plus Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard. 

NOTE: for DataMax and DataMax eSIM, there are no call or text messaging discount package, since these are already deeply discounted through the 1SIM VoIP App.

To order a discount package for your SIM card, follow these steps:

1. Log into your account at OneSimCard.com
2. Click on the My SIM Cards menu links
3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date.

Future data plan activation:

a. You can set up the maximum number of times data packages to be activated automatically when the package is used up or expired.

b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.

Note: eSIM World data plan activation may vary from regular Universal or Expedition SIM cards. Please follow directions on the account page.

To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page.

SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:

Problem with Sending SMS:

• Incorrect SMSC number (SMS Service Center Address) in handset settings.

SMSC number should be set as follows:

1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

a. China:  +85290296747

2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

Special instructions for Apple Phones:

With Apple iPhones to check SMSC:

From the phone dialer Dial *#5005*7672# 

You will see the SMSC set currently on the phone. 

To change the SMSC on Iphone dial: 

Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#

• NOTE: It is important to have the "+" symbol entered in front of the SMSC number.
• You can find locations of the Message Settings menus for different phone models here.

If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu

 Problem with Receiving SMS:

• Receiving Handset does not have enough free memory for incoming SMS.
• Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
• Sender's SMS provider does not have an agreement with the receiving network.