FREQUENTLY ASKED QUESTIONS

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61. OneSim VoIP

    • What is required to use the OneSim VoIP mobile application?

      OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 8 or higher, or Apple device (iPhone, iPad, iPod Touch) with iOS 6.1 or higher.

      Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account. NB: YOU MUST create the 1SIM VoIP account in your account online on the "My SIM Cards" menu. Simply purchasing a PEN and  downloading the mobile app DOES NOT create the VoIP account.
62. OneSim VoIP

    • Where can I find the settings required to be entered into the OneSim VoIP app?

      Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My SIM Cards menu of your online account.
63. OneSim VoIP

    • How does OneSim VoIP work when the call is received?

      When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.
64. Rates and Cost Questions

    • Can I get rewarded for referring friends to OneSimCard?

      Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!

      In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.

      To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.

      Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
65. Rates and Cost Questions

    • What is the cost to make calls from a OneSimCard phone to another OneSimCard phone?

      It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

      Example: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.

      Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

      PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate. 

      Another great benefit of using OneSim VoIP: To call using the 1SIM VoIP App to another user on the 1SIM VoIP App, this call is free, so long as you are calling the PEN associated with their 1SIM VoIP App.

       
66. OneSim VoIP

    • I can make calls through OneSim VoIP. However incoming calls are going through my roaming SIM. What's wrong?

      If your incoming calls are not being routed through the OneSim VoIP app then you are either not connected to Wi-Fi or the OneSim VoIP app is not active.

      Please make sure to check your phone's sleep settings, as they are usually preset to have Wi-Fi turn off when the phone enters sleep mode. To prevent this and to keep OneSim VoIP active for incoming calls, find the settings in your phone and set it so Wi-Fi does not turn off when the phone enters sleep mode.

      Note: if the OneSim VoIP logo on the top of your phone display is gray then you will not be able to receive calls through the application. When the logo is yellow that means you are connected and can receive calls through OneSim VoIP.
67. Rates and Cost Questions

    • Are there any monthly fees or connection charges?

      There are no monthly fees or connection charges for using OneSimCard international cell phone service.

      If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.
68. OneSim VoIP

    • Is text messaging available on the OneSim VoIP App?

      OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to sending a message is $0.05 per text to most countries. Receiving message is $0.05.  

       

      OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone. The cost to send or receive each message is $0.05. 
69. Rates and Cost Questions

    • Can I send an SMS to or from a Common Access Number or Personal Extra Number?

      You can't send SMS to a Common Access Number (CAN). Common Access Numbers and majority of Personal Extra Numbers are for Voice Calls only.

      We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.

       

      Note: US and Canada PEN can receive only actual mobile SMS from mobile phones. Alert and verification SMS sent from web sites like Google, Yahoo or your bank will not be delivered to US or Canada PENs due to the way these web sites send their messages. 

      If you require some alerts SMS sent from banks and other institutions, we offer special US-SMS Bank Verification PEN that will be able to receive SMS from mobile numbers as well as from institutions used for 2 step verification processes.
70. Rates and Cost Questions

    • Is there a way to send a SMS to a short code number?

      The SIM card does not offer SMS service to short code numbers

      OneSimCard offers special US Phone Numbers working with the SIM or even without SIM which are capable of receiving SMS from Short Codes, like those sent by Banks, Paypal and other institutions as well as replying to short codes SMS using 1SIM VOIP app.

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