We are here to help you get answers to your questions about OneSimCard phones and services.
What is your Return/Refund policy?
We do not give refunds for airtime.
You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is in new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied, and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Merchandise Authorization (an RMA) has been requested and issued by our Customer Support department. The RMA number must be clearly written on the outside of the box in order to be processed.
We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.
There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.
We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.
There will be no refunds for expired SIM Cards, even if, at the time of expiration, your SIM Card Account had a positive balance.
There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.
There will be no refunds of your account balance if you terminate the Service.
There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.
Are there any mobile internet data plans or data packages?
Yes! Data Plans are available on all SIM cards. Please see below
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Physical 3-in-1 DataMax
Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.
Plan Duration | Plan Size | Plan Cost |
Monthly - 30 days |
500 MB | $5.25 |
Monthly - 30 days |
1000 MB | $8.90 |
Monthly - 30 days |
2000 MB | $17.50 |
Monthly - 30 days |
3000 MB | $24.50 |
Monthly - 30 days |
5000 MB | $38.50 |
Zone Standard Countries:
Aland Islands, Australia, Austria, Azerbaijan, Azores, Bangladesh, Belgium, Brazil, Bulgaria, Cambodia, Canada, Canary Islands, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Virgin Islands, United Kingdom, United States, Vatican City and Viet Nam.
Plan Duration | Plan Size | Plan Cost |
Weekly - 7 days |
150 MB | $5.50 |
Two Weeks - 14 days |
250 MB | $9.00 |
Monthly - 30 days |
500 MB | $17.50 |
Monthly - 30 days |
1000 MB | $22.50 |
Monthly - 30 days |
2000 MB | $24.00 |
Monthly - 30 days |
3000 MB | $59.50 |
Monthly - 30 days |
5000 MB | $87.50 |
Zone Extended Countries:
Afghanistan, Aland Islands, Algeria, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cayman Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Trinidad And Tobago, Tunisia, Turkey, Turks & Caicos, U.S. Virgin Islands, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Viet Nam, Western Samoa and Yemen
Plan Duration | Plan Size | Plan Cost |
Daily - 24 hours |
1000 MB | $5.50 |
Two Weeks - 14 days |
5000 MB | $20.25 |
Two Weeks - 14 days |
10000 MB | $39.25 |
Monthly - 30 days |
20000 MB | $74.25 |
Zone Giga Countries:
Aland Islands, Australia, Austria, Azores, Bangladesh, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte Island, Netherlands, Norway, Pakistan, Poland, Portugal, Puerto Rico, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, United States and Vatican City
Plan Duration | Plan Size | Plan Cost |
Two Weeks - 14 days |
5000 MB | $12.50 |
Two Weeks - 14 days |
10000 MB | $22.50 |
Monthly - 30 days |
20000 MB | $43.50 |
Zone EU Countries:
Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vatican City
OneSimCard DataMax utilization rules:
If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.
NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.
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DataMax eSIM
Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.
Plan Duration | Plan Size | Plan Cost |
Monthly - 30 days |
500 MB | $5.25 |
Monthly - 30 days |
1000 MB | $8.90 |
Monthly - 30 days |
2000 MB | $17.50 |
Monthly - 30 days |
3000 MB | $24.50 |
Monthly - 30 days |
5000 MB | $38.50 |
Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azores, Bangladesh, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Cameroon, Canada, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Guinea-Bissau, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Mexico, Moldova, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Martin, Sudan, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City and Viet Nam
Plan Duration | Plan Size | Plan Cost |
Weekly - 7 days |
150 MB | $5.50 |
Two Weeks - 14 days |
250 MB | $9.00 |
Monthly - 30 days |
500 MB | $17.50 |
Monthly - 30 days |
1000 MB | $22.50 |
Monthly - 30 days |
2000 MB | $42.00 |
Monthly - 30 days |
3000 MB | $59.50 |
Monthly - 30 days |
5000 MB | $87.50 |
Zone Extended Countries:
Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Congo, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nauru, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Norway, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Maarten, St. Martin, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Tonga, Trinidad And Tobago, Tunisia, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Viet Nam and Zambia
Plan Duration | Plan Size | Plan Cost |
Daily - 24 hours |
1000 MB | $5.50 |
Two Weeks - 14 days |
5000 MB | $20.25 |
Two Weeks - 14 days |
10000 MB | $39.25 |
Monthly - 30 days |
20000 MB | $74.25 |
Zone Giga Countries:
Aland Islands, Albania, Argentina, Australia, Austria, Azores, Bangladesh, Belgium, Bosnia And Herzegovina, Bulgaria, Canada, Canary Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, United Kingdom, United States, Vatican City and Viet Nam
Plan Duration | Plan Size | Plan Cost |
Two Weeks - 14 days |
1000 MB | $8.25 |
Two Weeks - 14 days |
2000 MB | $10.50 |
Two Weeks - 14 days |
5000 MB | $12.50 |
Two Weeks - 14 days |
10000 MB | $22.50 |
Monthly - 30 days |
20000 MB | $43.50 |
Zone EU+ Countries:
Aland Islands, Albania, Australia, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Norway, Palestine, Poland, Portugal, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Kingdom, Vatican City and Viet Nam
OneSimCard DataMax utilization rules:
If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.
NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.
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OneSimCard Universal
OneSimCard Universal offers the following discount data plans:
Plan # | Plan Duration | Plan Size | Plan Cost |
#17 | Monthly - 30 days |
500 MB | $15.00 |
#11 | Monthly - 30 days |
1000 MB | $20.00 |
#40 | Monthly - 30 days |
2000 MB | $38.00 |
#63 | Monthly - 30 days |
3000 MB | $55.00 |
Zone A data plans cover the following countries:
Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Martin - French, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam
Plan # | Plan Duration | Plan Size | Plan Cost |
#3 | Weekly - 7 days |
150 MB | $15.00 |
#4 | Two Weeks - 14 days |
250 MB | $29.00 |
#5 | Monthly - 30 days |
500 MB | $50.00 |
#9 | Monthly - 30 days |
1000 MB | $75.00 |
#8 | Monthly - 30 days |
2000 MB | $110.00 |
#67 | Monthly - 30 days |
3000 MB | $175.00 |
#68 | Monthly - 30 days |
5000 MB | $199.00 |
Zone B data plans cover the following countries:
Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Kitts & Nevis, St. Lucia, St. Martin - French, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.
Plan # | Plan Duration | Plan Size | Plan Cost |
#52 | Monthly - 30 days |
5000 MB | $49.00 |
#94 | Monthly - 30 days |
10000 MB | $86.90 |
Zone Giga data plan covers the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, United Kingdom and Vatican City.
Plan # | Plan Duration | Plan Size | Plan Cost |
#77 | Two Weeks - 14 days |
5000 MB | $29.00 |
#78 | Two Weeks - 14 days |
10000 MB | $57.00 |
Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.
Plan # | Plan Duration | Plan Size | Plan Cost |
#58 | Monthly - 30 days |
3000 MB | $39.00 |
Zone Asiania data plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, St. Martin - French, Taiwan, Thailand and Vietnam
OneSimCard Universal Plans utilization rules:
If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
PLEASE NOTE:
Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.
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OneSimCard eSIM World
OneSimCard eSIM World offers the following discount data plans:
Plan # | Plan Duration | Plan Size | Plan Cost |
#413 | Monthly - 30 days |
500 MB | $13.00 |
#407 | Monthly - 30 days |
1000 MB | $19.00 |
#414 | Monthly - 30 days |
2000 MB | $35.00 |
#419 | Monthly - 30 days |
3000 MB | $53.00 |
Zone A data plans cover the following countries:
Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.
Plan # | Plan Duration | Plan Size | Plan Cost |
#402 | Weekly - 7 days |
150 MB | $12.00 |
#403 | Two Weeks - 14 days |
250 MB | $25.00 |
#404 | Monthly - 30 days |
500 MB | $45.00 |
#406 | Monthly - 30 days |
1000 MB | $69.00 |
#405 | Monthly - 30 days |
2000 MB | $99.00 |
#421 | Monthly - 30 days |
3000 MB | $150.00 |
#422 | Monthly - 30 days |
5000 MB | $175.00 |
Zone B data plans cover the following countries:
Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.
Plan # | Plan Duration | Plan Size | Plan Cost |
#190 | Monthly - 30 days |
5000 MB | $30.00 |
#191 | Monthly - 30 days |
10000 MB | $57.00 |
#192 | Monthly - 30 days |
20000 MB | $110.00 |
Zone Giga data plan covers the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.
Plan # | Plan Duration | Plan Size | Plan Cost |
#77 | Two Weeks - 14 days |
5000 MB | $29.00 |
#77 | Two Weeks - 14 days |
5000 MB | $29.00 |
#78 | Two Weeks - 14 days |
10000 MB | $57.00 |
#78 | Two Weeks - 14 days |
10000 MB | $57.00 |
#195 | Monthly - 30 days |
20000 MB | $65.00 |
#195 | Monthly - 30 days |
20000 MB | $65.00 |
Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
OneSimCard eSIM World Plans utilization rules:
If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM to activate on a future date, as well as set up automatic extension of the Data Plan.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
PLEASE NOTE:
Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.
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OneSimCard eSIM Asiana
OneSimCard eSIM Asiana offers the following discount data plans:
Plan # | Plan Duration | Plan Size | Plan Cost |
#401 | Monthly - 30 days |
1000 MB | $16.50 |
#402 | Monthly - 30 days |
3000 MB | $40.50 |
#403 | Monthly - 30 days |
5000 MB | $62.50 |
Zone Asiana data plans cover the following countries:
Australia, Cambodia, China, Egypt, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, USA, United Arab Emirates and Uzbekistan.
OneSimCard eSIM Asiana Plans utilization rules:
If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM Asiana to activate on a future date, as well as set up automatic extension of the Data Plan.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
PLEASE NOTE:
Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.
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OneSimCard Expedition (formerly Data & Roam)
OneSimCard Expedition (formerly Data & Roam) offers Data Plans available across Europe and around the world countries.
Plan # | Plan Duration | Plan Size | Plan Cost |
#14 | Monthly - 30 days |
1000 MB | $12.00 |
#40 | Monthly - 30 days |
2000 MB | $20.00 |
#52 | Monthly - 30 days |
5000 MB | $40.00 |
Zone A Data Plan covers the following countries:
Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, Switzerland, Turkey, USA, United Kingdom and Uzbekistan
Plan # | Plan Duration | Advantage Data Allowance Countries | Standard Data Allowance Countries | Plan Cost |
#1 | Two Weeks - 14 days |
250 MB | 125 MB | $25.00 |
#2 | Two Weeks - 14 days |
500 MB | 250 MB | $45.00 |
#3 | Monthly - 30 days |
1000 MB | 500 MB | $75.00 |
#4 | Monthly - 30 days |
2000 MB | 1000 MB | $99.00 |
There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered.
The Advantage Data Allowance countries are:
Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Mozambique, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Pakistan, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uzbekistan and Vietnam
The Standard Data Allowance countries are:
India, Kenya, Peru and United Arab Emirates.
Plan # | Plan Duration | Plan Size | Plan Cost |
#15 | Monthly - 30 days |
3000 MB | $29.95 |
Zone Giga Data Plan covers the following countries:
Turkey.
OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:
If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
PLEASE NOTE:
Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.
OneSimCard Expedition (formerly Data & Roam) allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data
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OneSimCard Europe & More
OneSimCard Europe & More offers the following data plans.
Plan # | Plan Duration | Plan Size | Plan Cost |
#45 | Monthly - 30 days |
1000 MB | $19.95 |
#46 | Monthly - 30 days |
3000 MB | $49.95 |
#47 | Monthly - 30 days |
5000 MB | $59.95 |
Zone A Data Plan covers the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden and United Kingdom.
Plan # | Plan Duration | Plan Size | Plan Cost |
#6 | Two Weeks - 14 days |
500 MB | $25.00 |
#7 | Two Weeks - 14 days |
1 GB | $50.00 |
#8 | Monthly - 30 days |
2 GB | $75.00 |
#9 | Monthly - 30 days |
3 GB | $99.00 |
Zone Special Data Plans cover the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom
OneSimCard Europe & More Plan utilization rules:
If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
PLEASE NOTE:
Once you activate any Data Plan, the amount charged is not refundable.
Data not being used up during the Plan period will be lost.
After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
Data will be charged in 100kB increments.
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OneSimCard Plus
For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.
Plan # | Plan Duration | Plan Size | Plan Cost |
#11 | Monthly - 30 days |
1000 MB | $19.95 |
#40 | Monthly - 30 days |
2000 MB | $34.95 |
#63 | Monthly - 30 days |
3000 MB | $54.95 |
#64 | Monthly - 30 days |
5000 MB | $89.95 |
Zone A data plan covers the following countries:
Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Bermuda, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.
Plan # | Plan Duration | Plan Size | Plan Cost |
#3 | Weekly - 7 days |
150 MB | $15.00 |
#4 | Two Weeks - 14 days |
250 MB | $25.00 |
#5 | Monthly - 30 days |
500 MB | $45.00 |
#9 | Monthly - 30 days |
1000 MB | $69.00 |
#8 | Monthly - 30 days |
2000 MB | $99.00 |
#67 | Monthly - 30 days |
3000 MB | $150.00 |
#68 | Monthly - 30 days |
5000 MB | $175.00 |
Zone B data plans cover the following countries:/p>
Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.
Plan # | Plan Duration | Plan Size | Plan Cost |
#52 | Monthly - 30 days |
5000 MB | $45.00 |
#94 | Monthly - 30 days |
10000 MB | $86.90 |
Zone Giga data plan covers the following countries:
Austria, Belgium, Bermuda, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.
Plan # | Plan Duration | Plan Size | Plan Cost |
#58 | Monthly - 30 days |
3000 MB | $39.00 |
Zone Asiania Data Plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.
OneSimCard Plus Plans utilization rules:
If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.
To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.
PLEASE NOTE:
Can I send an SMS to or from a Common Access Number or Personal Extra Number?
You can't send SMS to a Common Access Number (CAN). Common Access Numbers and majority of Personal Extra Numbers are for Voice Calls only.
We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.
Note: US and Canada PEN can receive only actual mobile SMS from mobile phones. Alert and verification SMS sent from web sites like Google, Yahoo or your bank will not be delivered to US or Canada PENs due to the way these web sites send their messages.
If you require some alerts SMS sent from banks and other institutions, we offer special US-SMS Bank Verification PEN that will be able to receive SMS from mobile numbers as well as from institutions used for 2 step verification processes.
Are there any discount call (voice) plans available for Europe or other countries?
Yes, discount calling plans are available on select sim cards.
"Discount B" Voice Calls Plan
The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.
Available Discount B plans:
|
Discount B |
Duration |
Plan Size |
Cost |
|
Junior |
7 days |
200 Min |
|
|
Standard |
14 days |
400 Min |
|
|
Max |
30 days |
900 Min |
The Minute Bucket minutes will be usable in all countries where the package is available.
The following additional rules govern Minute Bucket purchases:
To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.
Please note:
• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan
Activation of the plan:
To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation.
NOTE: There are no discount plans available on OneSIM VoIP. Because the cost of OneSIM VoIP is so deeply discounted, there are no packages available for voice on OneSIM VoIP.
I used a large amount of data even though I barely used data, what happened?
Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30¢ per session, however in Europe and elsewhere it can be as little as 1¢. Check all rates.
Each mobile data session is charged for a minimum of 100kB usage. Even if you check just one 3k email you will be charged for 100kB of usage.
Please note: Some phones, like iPhones, Androids, and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone and disable mobile data roaming if you will not be needing data service. By default, all SIM cards are pre-programmed with data service enabled, once you activate your data package.
Is there a way to send a SMS to a short code number?
The SIM card does not offer SMS service to short code numbers
Can I keep receiving calls made to my regular cell phone or landline numbers while traveling abroad?
Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!
Your OneSimCard international Universal and Expedition SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card. For eSIM World and DataMax eSIM, you can order Personal Extra Numbers (PENs) as needed for an additional cost.
You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
You can forward your calls to your 1SIM VoIP PEN. Simply forward all calls from your phone number to your 1SIM VoIP PEN using the directions below. Normal charges will apply for receiving calls to your 1SIM VoIP number (there will be NO extra $0.20, or $0.25 for UK PEN, cost to receive a call on OneSim VoIP).
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your wireless carrier for assistance if needed.
Alltel, , Verizon Wireless, Cricket Wireless
To activate Call Forwarding:
* is a star character located on the keypad
To deactivate Call Forwarding:
T-Mobile and AT&T Wireless GSM phones
To activate Call Forwarding:
To deactivate Call Forwarding:
I just arrived in a foreign country and my phone is not working, what should I do?
If you left your phone on during your flight or cruise then you should fully power down and restart your phone. Once your phone powers back on it should automatically select an available roaming network.What kind of payments do you accept?
We accept Visa, MasterCard, Discover, American Express and Bitcoin.
U.S. corporations can pay with company checks, ACH or wire transfer. No order will be processed until funds are cleared
For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.
Attention: Customers from the following countries must use Bitcoin option only (we will not accept credit cards as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.
To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.
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