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1. OneSimCard General Service Questions
    • How to estimate the amount of internet data usage on my device?

      General estimates for the amount of data used per service
      Activity Data Usage Services
      per 100MB
      Email
      1 text only email with no attachment 15KB 6820
      1 with attachment (attachments can vary greatly in size) 300KB 340
      Web Browsing
      1 static page visit 300KB 340
      The estimate is just for viewing the page without
      interacting with page elements
         
      Social Media
      1 social media post with photo 350KB 290
      1 Instagram picture upload 150KB 680
      1 WhatsApp text message 5.5 KB 18610
      Uploading and viewing pictures, playing videos,
      application, and games will greatly increase the usage.
         
      Music
      1 min of streaming music 500KB (30MB/hour) 200
      Downloading a 3-min song 3.7MB 25
      Video
      1 min of streaming video (standard) 4MB (240MB/hour) 25
      1 min of streaming video (HD) 15MB (900MB/hour)

      6


      Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

      Standard definition (SD) video streaming rate: 533KBPS
      High Definition (HD) video streaming rate: 2000KBPS

      1MB = 1,024KB
      1GB = 1,024MB
2. How To Use Questions
    • How can I add airtime to my OneSimCard service?

      In order to add airtime instantly, simply register a credit card with us on our website.

      There are several ways to add airtime to your OneSimCard service.
      Automatic Recharge - recommended:
      1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.
      From the phone using your credit card:
      1. a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY - Last 4 digits of the credit card used last at OneSimCard.com. YY Amount from 25 to 99 USD

      For example, if you need to add $50 and the last 4 digits of the credit card registered with us is 8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
      * is a star character located on the keypad
      From the phone using 1SIM Fund:
       a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

      For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
      * is a star character located on the keypad

      From the OneSimCard.com web interface:
      1. You must log in at www.onesimcard.com each time you wish to add funds.
      1. The minimum recharge amount is US $25.00
      1. Using Recharge PIN purchased from a dealer:
      If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 
3. Rates and Cost Questions
    • How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?

      Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

      Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

      You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

      If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

4. How To Use Questions
    • How to activate and set up the mobile¬†data¬†service on your mobile device or tablet?

      1. Log in to your account at www.onesimcard.com using the email address and password you entered during the activation or registration of the SIM.
      2. To enable¬†data, go to your My SIM Cards menu, select your SIM card, scroll down to Internet¬†Data¬†and click ‚ÄėEnable‚Äô.
      3. Turn on Data Roaming on your phone.
      This is all that is needed for mobile data to work.



5. Rates and Cost Questions
    • How often do I need to recharge my OneSimCard account?

      Your OneSimCard global SIM card and European phone number will never expire as long as you make at least one call every 18 months. If you fail to make or receive at least one call every 18 months, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.

      However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.

6. How To Use Questions
    • There is no OneSimCard Menu (SIM Toolkit) in my Android phone. How can I fix this?

      Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

      If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

      Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

      On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

      Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

7. How To Use Questions
    • How do I prevent the service from expiring?

      The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 18 months.

      However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

8. Rates and Cost Questions
    • How does OneSimCard compare to the international roaming from the largest US carriers?

      OneSimCard can help you save a lot of money on international roaming abroad over large domestic carriers. Check out these rate tables to compare international roaming offerings from AT&T, Verizon, Sprint and T-Mobile.

9. OneSimCard General Service Questions
    • How can people call and text me for free using the OneSimCard Connect app?

      OneSimCard Connect is a free app for Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

      Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

      Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

      PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

      Requires Apple iOS 4.3 or later

      Download for free from the iTunes App Store

10. How To Use Questions
    • How do I make a call within the country I am currently located?

      You should make any call the same way as if you were making an international call.

      For example, you are in France and need to call Paris:
      You should dial 00331XXXXXXXX. Please note that you should not dial 01 for Paris, but rather just 1 after country code 33, because Paris' code is 1.

      Dialing 0 in front of 1 is required when making a regular long distance call within France to Paris. However, when making an international call or OneSimCard call, 0 is omitted.

      For example, if you are located in Italy and need to call Rome:
      You should dial 003906XXXXXXXX, as Rome's code is 06.

      Get more information about international dialing codes.
       
      If you are unsure about how to properly dial an international number, you can Click here for more detailed country by country dialing instructions.

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