Are there any monthly
Are there any monthlyor charges?
There are no monthly
If you order an optional Personal Extra Number (PEN), there is a small periodic to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.
When I make a call using OneSim VoIP the quality of the call is not as good as the quality of the regular roaming. Can this be improved? The quality of a OneSim VoIP call is only defined by the quality of your Wi-Fi . This is the part of the that we can not control. Quality of the Wi-Fi is defined by many parameters, rather than just by the speed of the . With a good Wi-Fi the quality of the call will be similar to using our regular roaming network.
What to do if I am unable to unlock my mobile phone?
When do you consider the rental package as having been returned?
Can I call using OneSim VoIP from countries where OneSimCard does not offer roaming coverage?Yes. You can call from absolutely anywhere as long as you have a good Wi-Fi .
What Start Date, End Date and shipping method should I choose when placing my cell phone rental order?All orders are shipped out based on the rental Start Date that you enter and your shipping method. The Start Date is the latest day that you will need your phone rental before you leave for your trip (usually a day or two before you leave). The End Date is the day your package must be postmarked by to avoid any late return
How can I set up the Personal Extra Number (PEN) on my rental order?Once your order is processed and shipped, you will receive a notification email. At this point, you can log in to your account and:
If you activate the Free US PEN and your travel is under 30 days, it will stay active for the duration of your travel. If you will be traveling for more than 30 days and require the use of the PEN beyond 30 days, you must renew your PEN for a fee before it expires.
Alternatively, you can order a PEN in your local area or in another country if you require one.Â
What would happen if I did not return the phone as scheduled per my order?
What is 1SIM FUND?
The OneSimCard Money Fund allows you toÂ pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:
Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.
OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.
You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.
First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.
Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.
You have 3 SIM cards and 3 personal second numbers.
You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.
Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.
This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.
You use your verified PayPal account to add money to the 1SIMCard Money Fund. The transaction from PayPal is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.
Does iPhone Hotspot work with OneSimCard?Yes. All unlocked iPhones' Hotspot feature works with OneSimCard SIM.
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