What should I do if my OneSimCard phone or SIM card is lost or stolen?
If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.
To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.
Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.
Can I move balances from one SIM card to another?
We allow moving balances from one SIM card to another in the following cases:I have Range Roamer (Rangeroamer, Chit-Chat), I-Roam ( Iroam), Expo Mobile, Brighttel or iKappa SIM cards with numbers starting with +372. Can I switch to become OneSimCard customer?
If you currently have RangeRoamer (Range Roamer or Chit-Chat), I-Roam, Expo Mobile, Brighttel or iKappa SIM cards with the country code +372 ( Estonia) and can't get a service from the vendor you purchased the SIM card from and thus having problem, you can register the SIM with OneSimCard.com and keep the phone number of the SIM.Can I get rewarded for referring friends to OneSimCard?
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!How much does it cost to receive a call with OneSimCard?
Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.
If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.
All incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.
How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?
Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.
Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:
You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.
If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.
Does OneSimCard offer any Hearing Aid Compatible (HAC) phones?
Yes. You can find a list of available HAC phones here.Is a micro-SIM or Nano-SIM version of OneSimCard available for the Apple iPhone 4/4S, 5/5C,5S, 6, 6S, 7, 8, X, iPads and other devices?
We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.
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Can I use OneSimCard service if my phone is locked?
Yes. There are few options available if your phone is locked to the carrier that sold you the phone.
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How can I add airtime to my OneSimCard service?
In order to add airtime instantly, simply register a credit card with us on our website.© 2006-2023 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved