Can I check my Voice Mail from a phone other than my OneSimCard phone?
Yes. You can access the Voice Mail from other phones.Is Voice Mail available with OneSimCard?
Yes - Voice Mail is available. You can turn it on/off from your phone or from our web site interface. Checking to see if there are any messages on your voicemail is free and can be done easily from your phone or online. Listening to your voice mail messages from your phone is billed at the cost of an outgoing call from the country you are in, except in the countries where we offer a discounted rate for calling voicemail.Does voicemail work with OneSim VoIP?
Yes. If you are not available to answer the OneSim VoIP call or if the OneSim VoIP app is turned off, the call will be routed through our standard roaming network. If the call is not answered it will be sent to your OneSimCard voicemail box.Are there any discount call (voice) plans available for Europe or other countries?
Yes, discount calling plans are available on select sim cards.
"Discount USA" Voice Calls Plan
The Discount USA plan offers unlimited calls from USA to USA and EU. This plan is available on Universal Cards.
The plan includes outgoing calls from USA to the following countries: USA, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep., Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, St. Barts, St. Martin - French, Sweden and the United Kingdom.
Please note:
• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan
Activation of the plan:
To order the plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation.
Discount B |
Duration |
Plan Size |
Cost |
Junior |
7 days |
200 Min |
|
Standard |
14 days |
400 Min |
|
Max |
30 days |
900 Min |
The Minute Bucket minutes will be usable in all countries where the package is available.
The following additional rules govern Minute Bucket purchases:
"Discount A" Voice Calls Plan
You can subscribe to the Discount Call Plan A for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew. This plan is available on the Plus and Universal SIM cards.
Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:
Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.
For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!
PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.
The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.
Can I be notified of missed calls when my phone is off or outside of a coverage area?
Yes, you will receive SMS or email notifications when you miss a call due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a call or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed call notification.When I dial following your instructions it does not work. What's wrong?
This answer applies to SIM cards purchased before January 1, 2017.
Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
 1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
     On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.
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Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.
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iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.
For example, calling to USA:Â Dial *146*0016175551212# and press the TALK (or SEND) button
The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.
We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.
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I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?
How to activate compatibility mode:
 1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)
    2. Select "Settings"
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.
When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?
Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.
1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
     On Androids it is called SIM Toolkit app and it looks like one of the apps
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.
Can I use OneSimCard service if my phone is locked?
Yes. There are few options available if your phone is locked to the carrier that sold you the phone.
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      http://www.onesimcard.com/international-cell-phones/
What phone numbers are included on the global SIM card?
Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone numbers: European (Estonia) and U.S. numbers. For Canada Customers it is European and Canadian numbers. For Australian customers it is European and Australia numbers and for UK customers it is Estonia and UK Mobile numbers.
The primary European number is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.
You can choose your area code for the free 30 day U.S. and Canada PENs. Australia and UK numbers are randomly assigned. You can choose to activate your free PENs when you activate your SIM card or at a later date. Once your free PEN has been activated, it will be active for 30 days unless renewed monthly or yearly for a small cost. If you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can also order those numbers separately.
You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including:
Algeria* (+213) Argentina (+54) Australia (+61) Austria (+43) Bahrain (+973) Belgium (+32) Brazil (+55) Bulgaria (+359) Canada (+1) Chile (+56) Colombia (+57) Costa Rica ( +506) Croatia* (+385) Cyprus (+357) Czech Republic (+420) Denmark* (+45) Dominican Republic (+1809) Egypt* (+20) El Salvador (503) Finland (+358) |
France (+33) Georgia* (+995) Germany* (+49) Greece (+30) Guatemala ( (+502) Hong Kong (+852) Hungary* (+36) Iceland (+354) Ireland* (+353) Israel (+972) Italy (+39) Japan (+81) Latvia (+371) Lithuania (+370) Luxemburg (+352) Malaysia (+60) Malta (+356) Mexico (+52) Morocco* (+212) Netherlands (+31) |
New Zealand (+64) Norway* (+47) Panama (+507) Peru (+51) Poland (+48) Portugal (+351) Puerto Rico (+1787) Romania (+40) Russia* (+7) Singapore* (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) South Korea* (+82) Spain (+34) Sweden (+46) Switzerland (+41) Thailand* (+66) Turkey* (+90) UK (+44) Venezuela (+58) USA (+1) |
|||
* Indicates countries where local government regulations require proof of residency to purchase a PEN. PENs in these countries can be ordered for 6 and 12 month periods; PENs in all other countries are available for 1 month or longer. |
Have phone numbers in as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.
You can view a complete list of available numbers  hereÂ
PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number, except for USA, Canada and UK Mobile SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS. Receiving SMS on UK Mobile SMS enabled PEN is free. UK Mobile SMS enabled PEN will not show the outgoing SMS caller ID when used with the Europe & More SIM or the Expedition SIM. It can only show the UK number on the caller ID when used with the Universal SIM.
Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.
Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.
Starting January 1st 2018, OneSimCard offers special new USA - SMS for Bank verifications PENs. These USA and Canada PENs are capable of receiving SMS from most US and Canada financial institutions -most banks, Paypal, credit cards etc, as well as some apps like Uber ( but not from Whatsap). These numbers are also SIM VOIP capable and will work as a regular US PEN for incoming calls and SMS. SMS received on such PENs can be configured so the copy of the text is always forwarded to an email of your choice. This means that you can receive these Bank, Apps and Institutions SMS not only when you travel but any time by email too. Bank Verifications PENs are ordered separately. You can learn more about these special numbers here.
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