FREQUENTLY ASKED QUESTIONS

We are here to help you get answers to your questions about OneSimCard phones and services.

Rates and Cost Questions
  • Rates, billing, refunds and help with managing your account
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
Ordering Questions
  • Phone options, delivery time, shipping methods, accepted payments
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
How To Use Questions
  • how to call, send SMS, check balance, coverage maps, call forwarding, foreign language interpretation
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
Troubleshooting Questions
  • Troubleshooting SMS, specific phone models, countries of stay, roaming
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
OneSimCard Rentals
  • Questions about OneSimCard Rental Mobile Phone Services
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
OneSim VoIP
If you were unable to find answers on OneSimCard services, ask your question and we will help you.
M2M SIM Cards
  • Questions about M2M SIM cards
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eSIM
  • Questions about eSIM
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