FREQUENTLY ASKED QUESTIONS

For Universal E, Expedition E, eSIM World E, eSIM Asiania, Plus, Europe & More, & Standard SIM Cards, the international SIM card phone number and account will expire if no outgoing usage is made for 12 months. The outgoing usage could be any of the following: Call made from the phone, SMS sent from the phone or any Data Usage.

Personal Extra Numbers will stay active as long as they have been funded properly.

The SIM card balance is valid for 10 months. The balance will continuously roll over to the next 10 month period provided that at least $25 is added within 10 months after the last recharge.

If the balance expires, the service can still be used after a new recharge of the SIM card.

For Physical 3-in-1 DataMax & DataMax eSIM SIM Cards, the SIM card and account will expire if no outgoing usage is made for 12 months. The outgoing usage could be any of the following: Call made from the OneSIM VoIP App, SMS sent from the OneSim VoIP app or any Data Usage.

Personal Extra Numbers will stay active as long as they have been funded properly and the SIM hasn’t expired. If the SIM card expires, but then is restored ($10 Restoration Fee applies), the PEN will be re-attached to the SIM card, as long as the PEN hasn’t expired based on the time period for which the PEN was purchased.

The SIM card balance is valid for 10 months. The balance will continuously roll over to the next 10-month period provided that at least $25 is added within 10 months after the last recharge.

If the SIM card balance expires, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package. So, to keep the SIM active you need to either keep a balance on the SIM or an active data package. 

NOTE: If there is balance on the SIM card, but no data is used for 15 consecutive days, the SIM card will be blocked/suspended. To unblock the SIM card, simply go to your account portal and in the "My SIM cards" tab, click on "Unblock" on the "SIM Type" line.

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

 

Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM.  You may scan the QR code by displaying it on the computer screen, another device, or a printed copy. You can also "scan" the QR code without needing a second device using the QR code we emailed to you. You can see instructions for this here:

Install eSIM without a second device for iPhone instructions

Install eSIM without a second device for Android instructions

If you’ve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the Select SIM Card drop down menu.

If you have not purchased your eSIM yet, learn more about international eSIM here.

Yes, discount calling plans are available on select sim cards.

 

"Discount B" Voice Calls Plan

The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.

Available Discount B plans:

The Minute Bucket minutes will be usable in all countries where the package is available.

The following additional rules govern Minute Bucket purchases:

• Only one package can be activated at a time.
• Additional buckets could be ordered consecutively.
• If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
• Calls to Customer Support will be deducted from the Minute Bucket package minutes.
• Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
• After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
• Once the bucket is used up, the billing will revert to standard calling rates.
• Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.

To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.

 

Please note:

• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan

Activation of the plan:

To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation. 

NOTE: There are no discount plans available on OneSIM VoIP. Because the cost of OneSIM VoIP is so deeply discounted, there are no packages available for voice on OneSIM VoIP.

It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

Example: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.

Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate. 

Another great benefit of using OneSim VoIP: To call using the 1SIM VoIP App to another user on the 1SIM VoIP App, this call is free, so long as you are calling the PEN associated with their 1SIM VoIP App.

 

OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to sending a message is $0.05 per text to most countries. Receiving message is $0.05.