We are here to help you get answers to your questions about OneSimCard phones and services.
Can I get rewarded for referring friends to OneSimCard?
Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!Are there any discount call (voice) plans available for Europe or other countries?
Yes, discount calling plans are available on select sim cards.
"Discount B" Voice Calls Plan
The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.
Available Discount B plans:
|
Discount B |
Duration |
Plan Size |
Cost |
|
Junior |
7 days |
200 Min |
|
|
Standard |
14 days |
400 Min |
|
|
Max |
30 days |
900 Min |
The Minute Bucket minutes will be usable in all countries where the package is available.
The following additional rules govern Minute Bucket purchases:
To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.
Please note:
• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan
Activation of the plan:
To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation.
NOTE: There are no discount plans available on OneSIM VoIP. Because the cost of OneSIM VoIP is so deeply discounted, there are no packages available for voice on OneSIM VoIP.
Are there any discount SMS text message plans available in Europe or other countries?
Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.
Discount SMS 100 Plan
When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.
New SMS plans are available in following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.
To check how many days and SMS messages are left, dial *146*922*1#
Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"
Do I need to activate the SIM card when my order is received or purchased from a retail store?
Yes, you will need to activate the SIM card once the order is received.
All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.
Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.
Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card. You will be provided specific instructions on the registration page.
How do I make a call using OneSimCard global cell phone service?
To make a call:
With Europe & More, Univesal and eSIM World that do not use the callback to make a call, you will just get connected.
With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIMs:
After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.
If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
For Physical 3-in-1 DataMax, and DataMax eSIM cards, you can place calls using our low cost OneSIM VoIP service. OneSim VoIP costs much less than traditional voice roaming.
When I dial following your instructions it does not work. What's wrong?
This answer applies to SIM cards purchased before January 1, 2017.
Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
1. Locate OneSimCard Menu.
On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.
iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.
We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.
How do I make a call within the country I am currently located?
Can I check my Voice Mail from a phone other than my OneSimCard phone?
Yes. You can access the Voice Mail from other phones.How do I set up SMS text messaging on my phone?
SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:
Problem with Sending SMS:
SMSC number should be set as follows:
1. For Standard and Plus OneSimCard SIM: +3725099000 for all countries except:
a. China: +85290296747
2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041
Special instructions for Apple Phones:
With Apple iPhones to check SMSC:
From the phone dialer Dial *#5005*7672#
You will see the SMSC set currently on the phone.
To change the SMSC on Iphone dial:
Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.
Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#
If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu
Problem with Receiving SMS:
Do I need to change any settings on my phone when going abroad?
Not Really. If you are planning to use Mobile Data, you will need to enable Data Roaming on your phone. Everything else in modern phones get done automatically. However, you should ensure that the APN on the device is correctly updated when the SIM card or eSIM card is enabled.Universal, Expedition, & eSIM World SIM card types:
Name: 1SIM
APN: send.ee
Leave all other settings alone
DataMax, DataMax eSIM, & IoT Track SIM card types
Name: 1SIM (NOTE: Most IoT devices do NOT have a setting/field for “Name”)
APN : OSC (NOTE: The “O” is the LETTER O, NOT the number 0)
Leave all other settings alone
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