FREQUENTLY ASKED QUESTIONS
We are here to help you get answers to your questions about OneSimCard phones and services.
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Can I check my Voice Mail from a phone other than my OneSimCard phone?
Yes. You can access the Voice Mail from other phones.
First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.
Once the password is set up, you can dial voice mail access number:
Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770
Local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.
IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
This does not apply to DataMax SIM cards
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Can I use Facetime, WhatsApp, Telegram, Discord, iMessage, and other messaging Apps with eSIM?
Yes, you can use your messaging apps with
eSIM World, which now offers a mobile
number ID.Â
For DataMax eSIM, you can use these Apps as you already do. Please ensure your messaging account is already setup with your primary carrier’s phone number because you cannot sign up for these services with the DataMax eSIM number.
Additionally, the eSIM data service can be used for the actual data part of your communications. So, when you are installing eSIM on phone, you can select the Primary service for Facetime and iMessage and then if your selected eSIM to be your primary data service, the communications will go over eSIM mobile data.
