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91. How To Use Questions
    • How do I know if USA, Canada or UK Mobile PEN I order is capable of receiving SMS?

      To see if your PEN is capable of receiving SMS, please log in to your on-line account at www.OneSimCard.com. In the Recharge Menu next to the PEN you will see if it is SMS capable or not. You can also see there if this PEN could be used for VOIP or not.
92. Troubleshooting Questions
    • When I dial following your instructions it does not work. What's wrong?

      This answer applies to SIM cards purchased before January 1, 2017.

      Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.

      It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.

         

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
        Newer SIM Cards: Select Service Code option and follow instructions below:
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

          If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.

           

          iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.


          For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button

          * is a star character located on the keypad
          • To check your balance dial¬† *146*099# and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences
          • Activation of voice mail *146*091# and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
          • To listen to voice mail *146*095# and press the TALK (or SEND) button

          The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.

          We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.


          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.
          Again, this troubleshooting advice might be needed only for older SIM cards.

           

           

      93. Troubleshooting Questions
        • I just activated my SIM card and can't make a successful test call. What's wrong?

          If you just activated your SIM card and can not make a test call by following the instructions in the user manual, you will likely just need to power off the phone and power it back on again. The phone should automatically re-register with one of our partner networks. Remember, if you answer the test call when it rings you will be charged for the call.
          We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.

          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

      94. Troubleshooting Questions
        • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

          This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
          Older SIM cards might require entering the compatibility code on your  iPhone.

          How to activate compatibility mode:

           1. Locate OneSimCard Menu.

           On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

          1. Open "OneSimCard" menu ( SIM Applications)
          2. Select "Settings
          Newer SIM Cards: Select Compatibility option and make sure "On" is selected
          Older SIM Cards: After selecting Settings:
          1. Agree with message by pressing "Yes"
          2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


          We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
          If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

          Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.
      95. Troubleshooting Questions
        • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

          Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

          For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
          * is a star character located on the keypad 
          • To check your balance dial¬† *146*099 and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences
          • Activation of voice mail *146*091 and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
          • To listen to voice mail *146*095 and press the TALK (or SEND) button

          The sequence *146* can be used from any phone. However, most phones do not require it.

          It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

          How to activate compatibility mode:

            1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

                  2. Select "Settings"

            Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
            Older SIM Cards: After selecting Settings:
            1. Agree with message by pressing "Yes"
            2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

              Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
              d when used with a OneSimCard.

          96. eSIM
            • Is there an eSIM App for Apple iOS and Android devices?

              Yes. The 1Sim eSIM app is available at:

              Get it on Google Play



              These apps allow for much easier management of eSIM data plans.

              To connect your eSIM app to your existing web account at www.onesimcard.com, please complete the following simple steps:

              1. Install eSIM app

              2. Log in to the eSIM app using email and password for your current online OneSimCard account

              That is all. You will be able to see the device connected to your web account in the MY SIM Cards menu of your account at www.OneSimCard.com

              Customers who ordered an eSIM directly from the eSIM app do not need to connect the app and their online account at OneSimCard.com as they are already connected.


          97. M2M SIM Cards
            • What is the expiration rule for OneSimCard M2M SIM card

              M2M OneSimCard in an individual account will expire 60 days after the date when there is no balance on the SIM. Once the SIM card expires, it can't be reactivated. Different rules are applied to the maintenance of corporate accounts.
          98. M2M SIM Cards
            • What network coverage is offered on M2M SIM Card?

              OneSimCard M2M SIM work on major networks of the countries where it is being used.
              For example in USA the service is offered on AT&T, T-Mobile and Verizon network. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.
              You can view networks offered in each country on the M2M Rates and Coverage page.
          99. M2M SIM Cards
            • What services are provided on M2M SIM Card?

              OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying the Data & Roam SIM at www.OneSimCard.com
          100. M2M SIM Cards
            • Are there any data packages available for M2M SIM cards?

              M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

              You can view data package sizes and cost here.

              Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.

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