I have a Verizon or Sprint "World Phone"¬†from BlackBerry, Samsung, LG KP series, etc., can I use it with?
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series,¬†HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it withservice. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you may need to do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not theMenu) of a enabled phone:
For example, to call¬†to Boston USA you should go to the SMS menu of the phone and send a message:
1. You can not send this SMS from the SMSMenu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
There is no
There is noMenu (SIM Toolkit) in my Android phone. How can I fix this?
Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing theMenu, labeled as SIM Toolkit, to be disabled.
If you do not see the SIM Toolkit app in your Android phone, please try doing the following:
Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.
On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit
Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.
Does iPhone Hotspot work with?Yes. All unlocked iPhones' Hotspot feature works with
I have a
I have aSIM and my phone will not register on a roaming network, what's wrong?
Sometimes when moving from the USA, Canada or Mexico to another country, the SIM card will need to be reset to properly register on a new country roaming network.
What should I do if my
What should I do if myphone or SIM card is lost or stolen?
If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.
To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.
Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.
Do I need to have aSIM card installed in my phone to use OneSim VoIP?No. SIM is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have account with a VoIP capable PEN.
Doesoffer any Hearing Aid Compatible (HAC) phones? Yes. You can find a list of available HAC phones here.
What is the cost of callingtwo OneSim VoIP phones? Calls two OneSim VoIP phones are absolutely free.
Can I used OneSim VoIP over the Internet Data offered bySIM? Will it save me anything?In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable or smaller than the actual calling rate from the country.
Can I install myeSIM more than once?You can re-install the eSIM on the same phone up to 10 times.¬† eSIM can be installed only on one device. Once installed, it's not possible move that eSIM to another device. If you need to install eSIM on another phone, please order a new eSIM. Balance and PEN(s) from the old eSIM can be moved to a new eSIM at your request.
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