What is the
What is theUniversal, Expedition (formerly Data & Roam) and Europe & More SIM cards?
All 3SIMs work in a very similar manner. They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All also offer many additional features such as Global Concierge, 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.
The mainthe 3 SIM cards is that Universal offers Voice and SMS Text Messaging in many more countries as well as lower data rates. The Expedition (formerly Data & Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not. For some countries like Canada, Cuba, Brazil and a few others, the Expedition (formerly Data & Roam) offers lower calling rates.
The Direct Dialing in 40 and 75 countries respectively, while Expedition (formerly Data & Roam) utilizes callback. Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe and Universal SIM cards offer easy
Universal, Plus, Expedition (formerly Data & Roam) and Europe & More also operate on different networks in many countries.
You can compare rates for all these SIM cards here.
What Is the"Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on theEurope & More.
Callback calling also allows the caller to enter the international call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on thePlus and Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the Direct mobile app hides the callback.
I have an Verizon or Sprint Smart Phone ( iPhone, Samsung Galaxy, HTC, etc). Will
I have an Verizon or Sprint Smart Phone ( iPhone, Samsung Galaxy, HTC, etc). Willwork with my phone?
Verizon and Sprint now offer dual mode - CDMA and GSM phones, which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. However, Verizon and Sprint usually does not unlock phones 100% - they do this partially, so you are not able to use the phone while in USA.
In such Verizon and Sprint phones you can get invalid message when inserting SIM or your phone does not find US networks. Verizon and Sprint unlock their phones in such a way that you can't use it in USA, but once you are out of the country the SIM will be accepted. Unfortunately, there is no way to tell the with this kind of unlocking if the phone is not unlocked or partially unlocked to work only outside of USA. In our experience, once this kind of phone leaves USA, it starts working.
Is it free for someone to call my
Is it free for someone to call mynumber using Viber?
Through a unique partnership with Viber, your primarynumber (+372) can be called free of charge for any Viber user! (requires activation and special dialing instructions, see below)
HOW: When this feature is activated, Viber users can callnumbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the phone number after 372. For example, a user with the phone number +37212345678 should be called by dialing +37280012345678.
TO ACTIVATE: Log in to youraccount and go to the My SIM Cards menu. Scroll down to where it says "Incoming Viber Calls" and click Enable to activate this option.
COST: The call is free for the Viber user. The cost of receiving the Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.
Doesoffer a U.S. Military discount? Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
What is the cost to make calls from a
What is the cost to make calls from aphone to another phone?
It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another
Example 1: two users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.
Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.
PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to- calls will not be available. You will be charged for those calls according to the discount call plan rate.
Do international cell phones purchased fromcome with a warranty?Unless otherwise noted, all phones sold on .com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to acts of god, neglect, water damage, or other intentional or unintentional abuses of the phone. does offer currently extended warranties available for purchase.
How often do I need to recharge my
How often do I need to recharge myaccount?
Yourglobal SIM card and European phone number will never expire as long as you make at least one call every two years. If you fail to make or receive at least one call every two years, your global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.
However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.
How much does it cost to receive a call with
How much does it cost to receive a call with?
Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.
If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.
All incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receving text on US or Canada PEN.
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