What is the
What is theeSIM, Universal, Expedition (formerly Data & Roam) and Europe & More SIM cards?
All 4SIMs work in a very similar manner. ¬†They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All also offer many ¬†additional features such as Live Customer Support, SIM VOIP and Apps for iPhone and Android.
The mainthe 4 SIM cards is that Universal and eSIM offers Voice and SMS Text Messaging in many more countries as well as lower data rates. ¬†The¬† Expedition (formerly Data¬†& Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not.¬† For some countries like Canada, Cuba, Brazil and a few others, the Expedition (formerly Data¬†& Roam) offers lower calling rates.¬†
The Direct Dialing in 40 (EM) and 75 countries respectively, while Expedition (formerly Data & Roam) utilizes callback. eSIM and Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe, eSIM and Universal SIM cards offer easy
Universal, Plus, Expedition (formerly Data¬†& Roam) and Europe & More also operate on different networks in many countries.
You can compare rates for all these SIM cards here.
What Is the"Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international¬† call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on theEurope & More, Universal and eSIM.
Callback calling also allows the caller to enter the international¬† call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on thePlus and Expedition (formerly Data¬†& Roam). Callback does not increase the connection time. It is the same as with Direct Dial.
I have an Verizon or Sprint Smart Phone ( iPhone, Samsung Galaxy, HTC, etc). Will
I have an Verizon or Sprint Smart Phone ( iPhone, Samsung Galaxy, HTC, etc). Willwork with my phone?
Verizon and Sprint now offer dual mode - CDMA and GSM phones, which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. However, Verizon and Sprint usually does not unlock phones 100% - they do this partially, so you are not able to use the phone while in USA.
In such Verizon and Sprint phones you can get invalid message when inserting SIM or your phone does not find US networks. Verizon and Sprint unlock their phones in such a way that you can't use it in USA, but once you are out of the country the SIM will be accepted. Unfortunately, there is no way to tell the with this kind of unlocking if the phone is not unlocked or partially unlocked to work only outside of USA. In our experience, once this kind of phone leaves USA, it starts working.
Is there a monthly or 30-day credit card spending limit forservice? To reduce fraud, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your
Will I get a bill for usingservice? No. service is a prepaid service. You will not be able to spend more than you put on the SIM, except when you set the automatic recharge of the SIM. There are three simple ways to add funds to the balance of the SIM: from on-line, from the mobile phone and by setting up an automatic recharge. This pertains to both - purchased SIM cards and rentals.
In which countries will the
In which countries will theEurope & More work?
Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City
Can I use
Can I useservice if my phone is locked?
Yes. There are few options available if your phone is locked to the carrier that sold you the phone.
¬† ¬† ¬† ¬† ¬† ¬†http://www..com/international-cell-phones/
Can I move Personal Extra Numbers (PENs)
Can I move Personal Extra Numbers (PENs)SIM cards in my account?
Yes, you can move PENs within both private and corporate accounts. There is a small fee per PEN transfer which will be deducted from the SIM card the PEN is being moved to. If there is not enough money on this SIM, the fee will be deducted from the SIM the PEN is being moved from. If neither SIM card has enough balance, you‚Äôll have an option to recharge. Transaction records will be posted under the History menu.
What should I do if my
What should I do if myphone or SIM card is lost or stolen?
If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.
To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.
Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.
How much does it cost to receive a call with
How much does it cost to receive a call with?
Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.
If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.
All incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.
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