How do I make a call within the country I am currently located?
Is there a way to send a SMS to a short code number?
OneSimCard does not offer SMS service to short code numbers.Does calling to a mobile phone cost more than calling to a land line?
No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.Are there any international toll-free or local Common Access Numbers (CAN)?
OneSimCard international mobile service does not require dialing any access numbers when calling from international locations, you simply dial as you normally would when you're abroad. However, when somebody is calling to your OneSimCard phone there is an option for them to call you through a Toll Free or local number rather than dialing your European mobile number directly, which could be expensive for them. This call will instead be charged to your OneSimCard account at an additional 20c/min to the incoming rate in the country where you are receiving the call.
When someone calls you through a Common Access Number they receive a prompt where they then enter your primary European number starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra Number (PEN) instead.
At this time we have Toll Free and/or Local Common Access Numbers in the following countries:
You can find these numbers in the User Guide or while logged in to your OneSimCard web account portal.
Are there any monthly fees or connection charges?
There are no monthly fees or connection charges for using OneSimCard international cell phone service.
If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.
How do I order Discount Call, Text and Data plans?
You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.
To order a discount package for your SIM card, follow these steps:
Future data plan activation:
Note: eSIM data plan activation may vary from regular SIM cards. Please follow directions on the account page.
To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page
What Are Additional Calling Options Available?
I was charged a large amount for mobile data service even though I barely used data, what happened?
Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30c per session, however in Europe and elsewhere it can be as little as 1c. Check all rates.
Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.
When does a Personal Extra Number (PEN) subscription start?
New SIM card orders with PENs
Your monthly, quarterly, bi-annual or annual subscription to a Personal Extra Number starts the moment your order has been shipped. If you do not need your Extra Number to be active right away, you can always wait and order an Extra Number later at any time by logging into your account.
eSIM orders on onesimcard.com do not require shipping.
PENs added to existing SIM cards
These PENs subscriptions are activated right after the order has been processed. The activation is pretty much instant, unless your PEN order requires additional documents for verification. Please see the local number information page for the list of any additional document requirements by country.
Free Trial PENs
Many SIM cards come with Free Trial PENs that are inactive by default. You can activate Free trial PENs at any time from your account.
BANK SMS Verification PEN
The SMS Verification PEN is the only PEN that can be used without a SIM card. These PENs are activated instantly if ordered on their own or added to an existing active SIM card.
What to do if I am unable to unlock my mobile phone?
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