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91. OneSimCard General Service Questions
    • Are Personal Extra Numbers (PENs) Mobile Numbers?

      With the exception of UK Mobile numbers, all PENs are not mobile numbers. These numbers are capable of receiving and forwarding calls and in some countries like US, CANADA and UK they are capable of receiving texts. When making outgoing calls using PENs, the Caller ID can be set to show either this PEN or the Main SIM card number. This option is available in the online account.

92. OneSimCard General Service Questions
    • Is there a way to send a SMS to a short code number?

      OneSimCard does not offer SMS service to short code numbers.

      Please note: If you do try to send an SMS to a short code then your account may be charged $9 for each message.
      We do offer special US PEN that is capable of receiving SMS from Short Codes, like those sent by Banks, Paypal and other institutions.
93. Rates and Cost Questions
    • Does calling to a mobile phone cost more than calling to a land line?

      No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.

      You can find all rates listed on our Rates & Coverage page.
94. OneSimCard General Service Questions
    • Are there any international toll-free or local Common Access Numbers (CAN)?

      OneSimCard international mobile service does not require dialing any access numbers when calling from international locations, you simply dial as you normally would when you're abroad. However, when somebody is calling to your OneSimCard phone there is an option for them to call you through a Toll Free or local number rather than dialing your European mobile number directly, which could be expensive for them. This call will instead be charged to your OneSimCard account at an additional 20c/min to the incoming rate in the country where you are receiving the call.

      When someone calls you through a Common Access Number they receive a prompt where they then enter your primary European number starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra Number (PEN) instead.

      At this time we have Toll Free and/or Local Common Access Numbers in the following countries:

      • Argentina
      • Australia
      • Austria
      • Argentina
      • Brazil
      • Canada
      • Cyprus
      • France
      • Germany
      • Greece
      • Hong Kong
      • Israel
      • Mexico
      • New Zealand
      • Russia
      • Spain
      • UK
      • USA - Toll Free as well as local Common Access Numbers in New York City, Washington DC and Los Angeles


      You can find these numbers in the User Guide or while logged in to your OneSimCard web account portal.

95. Rates and Cost Questions
    • Are there any additional roaming charges?

      There are NO additional roaming charges. The rates you see listed on our Rates & Coverage page are the only rates you will be charged when making or receiving calls on your OneSimCard enabled cell phone.
96. Rates and Cost Questions
    • Are there any monthly fees or connection charges?

      There are no monthly fees or connection charges for using OneSimCard international cell phone service.

      If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.

97. OneSimCard General Service Questions
    • How does BANK SMS Verification PEN balance work?

      The SMS Verification PEN is the only PEN that can be used without a SIM card. Thus, it can have its own balance, which follows these rules:

      1. If the SMS Verification PEN is used without a SIM card, the PEN's balance will be valid for 12 months. To maintain it the minimum recharge amount of only $10 USD per year is required.
      2. If the PEN has a SIM card assigned to it, the SIM card balance rules will apply. To maintain the balance both for the SIM and all PENs assigned to it $25 USD min recharge will be required every 10 months.
98. Ordering Questions
    • When does a Personal Extra Number (PEN) subscription start?

      New SIM card orders with PENs

      Your monthly, quarterly, bi-annual or annual subscription to a Personal Extra Number starts the moment your order has been shipped. If you do not need your Extra Number to be active right away, you can always wait and order an Extra Number later at any time by logging into your account.

      eSIM orders on onesimcard.com do not require shipping.

      PENs added to existing SIM cards

      These PENs subscriptions are activated right after the order has been processed. The activation is pretty much instant, unless your PEN order requires additional documents for verification. Please see the local number information page for the list of any additional document requirements by country.

      Free Trial PENs

      Many SIM cards come with Free Trial PENs that are inactive by default. You can activate Free trial PENs at any time from your account.

      BANK SMS Verification PEN

      The SMS Verification PEN is the only PEN that can be used without a SIM card. These PENs are activated instantly if ordered on their own or added to an existing active SIM card.

99. Rates and Cost Questions
    • How should I call to get help from an interpreter for foreign language translation?

      The new OneSimCard Global Concierge Service offers a full suite of services available 24/7/365, including foreign language translation services for over 90 languages. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and ask for the interpreter service.


      Languages available for translation: Afrikaans, Ambonese, Arabic, Armenian, Bahasa Indonesia, Bahasa Melayu, Balinese, Bataknese, Bengali, Betawi, Bulgarian, Burmese, Cantonese, Chinyanja, Creole, Croatian, Czech, Damara, Danish, Dutch, English, Farsi, Finnish, Flemish, French, Gaelic, German, Greek, Gujarati, Hainanese, Hakin, Hebrew, Herero, Hindi, Hokkien, Hungarian, Ilonggo, Italian, Japanese, Javanese, Kalanga, Kazakh, Khmer, Korean, Kurdis, Macedonian, Manadonese, Mandarin Chinese, Manipuri, Marathi, Mongolian, Nama, Ndebele, Nepali, North Sotho, Norwegian, Oriya, Oshiwambo, Padangnese, Palembangnese, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Serbo-Croatian, Seswati, Setswana, Slovak, Slovenian, Southern Sotho, Spanish, Sudanese, Swedish, Swiss German, Tagalog, Taiwanese, Tamil, Telugu, Teochew, Thai, Torajanese, Tsonga, Tswana, Turkish, Ukrainian, Urdu, Venda, Vietnamese, Xhosa and Zulu.

100. Rates and Cost Questions
    • I was charged a large amount for mobile data service even though I barely used data, what happened?

      Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30c per session, however in Europe and elsewhere it can be as little as 1c. Check all rates.

      Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.

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