There are two ways for SMS message to be sent:

• From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
• Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
  Find detailed rate information here.

Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

Yes! Our OneSimCard Direct app for the iPhone and Android devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. OneSimCard Direct is available for download from Google Play for Android phones and from the App store. Find more information in the Help section of your online account.

Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.

A sample of available services:

• Information about countries, visas, vaccinations, safety, weather, hotels, transportation
• Reservations for hotels, flights, trains, car rentals, restaurants
• Information about sporting/cultural events, buying tickets, calling a taxi
• Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
• Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
• Roadside assistance
• Emergency messaging to family members or consulates
• Legal aid

Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.

There is no additional cost of using Global Concierge except per minute call cost from the country the call is made from.

It's actually quite simple to rent a OneSimCard international cell phone phone bundle to use during your travels. Just tell us the date you need the phone and we'll ship a complete package directly to your door. Your package will include a mobile phone programmed with an international phone number, extra battery, charger, international travel plug adapter, holster, OneSimCard User Guide, $5 worth of initial airtime, and a US Mail return envelope. When you return from your trip, simply return the package in the envelope provided - just add postage.

Update: As of March 5, 2018, all rentals come with a prepaid USPS Priority Mail return label. Simply attach it to the provided return envelope with your rentals inside and drop it off at the nearest post office. It’s that easy!

When you tell us the country of your travel, we will select the SIM card type for you that offers the lowest calling rates in this country.

1. You can buy the airtime on-line by logging into your account at www.onesimcard.com. Your account will be created automatically when we ship you the phone.
2. You can set up an auto-recharge which will automatically add value to your existing balance once it goes below a predetermined balance.
3. You can use your Global Mobile Phone, by submitting a recharge order from the handset. Your credit card on file will be charged and the airtime will be added instantly.

Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

How To Activate Compatibility Mode:

0. Open "OneSimCard" menu
0. Select "Settings"
0. Agree with message by pressing "Yes"
0. Dial digits "802" and select "OK" (screen will show message "output channel is SMS")

Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.

How To Deactivate Compatibility Mode:

0. Open "OneSimCard" menu
0. Select "Settings"
0. Agree with message by pressing "Yes"
0. Dial digits "801" and select "OK" (screen will show message "output channel is USSD")

How To Dial Without Activating Compatibility Mode:

Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:

There are no special instructions to receive calls in these countries.

There are three ways to check the remaining balance of purchased data plan.

1. On-line in OneSimCard Menu of your account in the Discount Section of the page.

2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app

3. From OneSimCard mobile phone: 

                                        Dial the following:

*146*942#

The remaining data balance will be displayed.