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11. OneSimCard General Service Questions
    • Are there any discount SMS text message plans available in Europe or other countries?

      Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

      Discount SMS 100 Plan

      When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

      New SMS plans are available in following countries:
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

      To check how many days and SMS messages are left, dial *146*922*1#
      Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

12. OneSimCard General Service Questions
    • Can I use OneSimCard data (GPRS) service on my BlackBerry?

      Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.


13. eSIM
    • Do I need to have Data Roaming turned on for eSIM to work?

      Yes. Data Roaming should be turned on on your  phone for eSIM for data to work. Calls and texts should work with or without it.
14. How To Use Questions
    • How to activate and set up the mobile data service on your mobile device or tablet?

      1. Log in to your account at www.onesimcard.com using the email address and password you entered during the activation or registration of the SIM.
      2. To enable data, go to your My SIM Cards menu, select your SIM card, scroll down to Internet Data and click ‘Enable’.
      3. Turn on Data Roaming on your phone.
      This is all that is needed for mobile data to work
      In some rare cases and in Mi-Fi devices, you might need to set up the APN. Follow instructions for settings up the Access Point (APN) for your phone. The APN depends on the type of your SIM card.  You can try using data first without setting the APN. In most phones it will work just with Data Roaming turned on.


15. OneSimCard General Service Questions
    • What is the difference between eSIM, OneSimCard Universal, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More SIM cards?

      All 4 OneSimCard SIMs work in a very similar manner.  They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All OneSimCards also offer many  additional features such as 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.

      The main difference between the 4 SIM cards is that OneSimCard Universal and eSIM offers Voice and SMS Text Messaging in many more countries as well as lower data rates.  The OneSimCard Expedition (formerly Data & Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not.  For some countries like Canada, Cuba, Brazil and a few others, the OneSimCard Expedition (formerly Data & Roam) offers lower calling rates. 

      The OneSimCard Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe, eSIM and Universal SIM cards offer easy Direct Dialing in 40 (EM) and 75 countries respectively, while OneSimCard Expedition (formerly Data & Roam) utilizes callback. eSIM and Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.

      OneSimCard Universal, Plus, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More also operate on different networks in many countries.

      You can compare rates for all these SIM cards here.

16. eSIM
    • Can eSIM be used for Data, Calls and Texts?

      Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting
17. OneSimCard Rentals
    • When do you consider the rental package as having been returned?

      You should ship the package back to us through the US Postal service using the label and envelope that came in your original package

      As of March 5, 2018, all rentals come with a prepaid USPS Priority Mail return label. Simply attach it to the provided return envelope with your rentals inside and drop it off at the nearest post office. It’s that easy!

      The post office will scan the label. The date the package is scanned is considered the rental's return date. Thus you will not be charged rental fees for the days after the package is scanned to be shipped back to OneSimCard.
18. OneSimCard Rentals
    • When do you charge my credit card?

      Upon shipping of the rentals, we will charge your credit card the full replacement cost of the rental package.
       
      When the package is returned to OneSimCard, we will issue the credit back to the original credit card for the difference of the replacement cost and the actual cost of rentals based on the rental period ordered and the date returned.
       
      Separate charges will be made for the purchase of additional air-time at the time of recharges (air-time purchase).
19. OneSimCard Rentals
    • What would happen if I did not return the phone as scheduled per my order?

      If you do not ship the rental package back as scheduled you will be charged Over the Planned Rental Period daily fees which are specified for you at the time of purchase and could be found here.

      If the rental package is not returned within 15 days after the planned rental period has passed, we will consider the phone purchased and you will be charged for the full cost of the package. Returns will not be accepted after this point regardless of the reason for the delay.
20. OneSim VoIP
    • What are the advantages of using OneSim VoIP?

      The main advantages are significant cost savings and the ability to call from countries where there is no roaming coverage available.
      OneSim VoiP can be used from any Android or Apple ( iOS) device to make international LD calls even when you are not traveling. OneSim VoIP does not require having OneSimCard SIM being installed in the phone. OneSim VoIP can be used with Wi-Fi or 3G/4G - no difference. You just need to have OneSimCard account with the SIM VoIP capable PEN. Calling using OneSim VoIP will cost most of the time less than any other way of calling.
      OneSim VoIP is available with the following SIM cards: Plus, Expedition (formerly Data & Roam) and Europe & More. 

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