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21. OneSimCard Rentals
    • When do you charge my credit card?

      Upon shipping of the rentals, we will charge your credit card the full replacement cost of the rental package.
       
      When the package is returned to OneSimCard, we will issue the credit back to the original credit card for the difference of the replacement cost and the actual cost of rentals based on the rental period ordered and the date returned.
       
      Separate charges will be made for the purchase of additional air-time at the time of recharges (air-time purchase).
22. eSIM
    • Can I use Facetime and iMessage with eSIM?

      Yes, you can use Facetime and iMessage with eSIM, which now offers a mobile number ID.


      Additionally, the eSIM data service can be used for the actual data part of your communications. So, when you are installing eSIM on iPhone, you can select the Primary service for Facetime and iMessage and then if your selected eSIM to be your primary data service, the communications will go over eSIM mobile data.
23. OneSimCard Rentals
    • What would happen if I did not return the phone as scheduled per my order?

      If you do not ship the rental package back as scheduled you will be charged Over the Planned Rental Period daily fees which are specified for you at the time of purchase and could be found here.

      If the rental package is not returned within 15 days after the planned rental period has passed, we will consider the phone purchased and you will be charged for the full cost of the package. Returns will not be accepted after this point regardless of the reason for the delay.
24. OneSimCard General Service Questions
    • What to do if I am unable to unlock my mobile phone?

25. Troubleshooting Questions
    • Does iPhone Hotspot work with OneSimCard?

      Yes. All unlocked iPhones' Hotspot feature works with OneSimCard SIM.

       
      There are a few settings to make sure for this to function properly on your iPhone:
      1. Settings - Cellular - Cellular Data - ON
      2. Settings - Cellular - Data Roaming - ON
      3. Settings - Cellular - Cellular Data Network - Cellular Data - APN = APN will be set automatically
      4. Settings - Wi-Fi - ON
      5. Settings - Personal Hotspot - ON. 
      After turning the Hotspot on, you should stay on the Personal Hotspot screen of your iPhone for SSID of your phone to show up on other Wi-Fi devices, so you can get connected. After you connected to the Hotspot, you can leave the screen. Alternatively, you can always use Bluetooth or USB connection to provide the internet access from your OneSimCard iPhone Hotspot to your other devices.
26. Troubleshooting Questions
    • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

      This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
      Older SIM cards might require entering the compatibility code on your  iPhone.

      How to activate compatibility mode:

       1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

      1. Open "OneSimCard" menu ( SIM Applications)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


      We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
      If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

      Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.
27. Troubleshooting Questions
    • I just activated my SIM card and can't make a successful test call. What's wrong?

      If you just activated your SIM card and can not make a test call by following the instructions in the user manual, you will likely just need to power off the phone and power it back on again. The phone should automatically re-register with one of our partner networks. Remember, if you answer the test call when it rings you will be charged for the call.
      We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

28. Troubleshooting Questions
    • When I dial following your instructions it does not work. What's wrong?

      This answer applies to SIM cards purchased before January 1, 2017.

      Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.

      It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.

         

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
        Newer SIM Cards: Select Service Code option and follow instructions below:
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

          If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.

           

          iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.


          For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button

          * is a star character located on the keypad
          • To check your balance dial¬† *146*099# and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences
          • Activation of voice mail *146*091# and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
          • To listen to voice mail *146*095# and press the TALK (or SEND) button

          The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.

          We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.


          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.
          Again, this troubleshooting advice might be needed only for older SIM cards.

           

           

      29. How To Use Questions
        • How do I set up SMS text messaging on my phone?

          SMS messaging usually works without any additional setup of the phone.
          In rare cases when there are issues sending or receiving text messages, please look at the following:

          Problem with Sending SMS:

          • Incorrect SMSC number (SMS Service Center Address) in handset settings.

          SMSC number should be set as follows:

           

          1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

          a. China:  +85290296747

           

          2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

           

          Special instructions for Apple Phones:

          With Apple iPhones to check SMSC:

          From the phone dialer Dial *#5005*7672# 

          You will see the SMSC set currently on the phone. 

          To change the SMSC on Iphone dial: 

          Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

          Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#


           

           

          If your phone requires the name of Message Center Name enter: SMSC
          SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
          Try sending SMS from OneSimCard menu

           

           Problem with Receiving SMS:

          • Receiving Handset does not have enough free memory for incoming SMS.
          • Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
          • Sender's SMS provider does not have an agreement with the receiving network.
      30. How To Use Questions
        • How do I make a call using OneSimCard global cell phone service?

          To make a call:
          • Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
            Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.
          With Europe & More SIM that does not use the callback to make a call, you will just get connected.

          With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIM:

          After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

          If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.

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