FREQUENTLY ASKED QUESTIONS

We are here to help you get answers to your questions about OneSimCard phones and services.

Back to Main Support Page

41. Ordering Questions
    • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?

      • We¬†can¬†move your airtime balance and PEN if any¬†from your standard SIM to the Universal, Expedition, eSIM World, DataMax, or DataMax eSIM SIM if you upgrade the SIM or your sim is lost or damaged and you are buying a replacement SIM. The replaced SIM will be permanently deleted from your account..¬†
      • We¬†can¬†move your Personal Extra Number from your sim to any other SIM. There is $5 charge for this.
      • We¬†cannot¬†transfer your primary +372 number from your Standard SIM to any other SIM, you will get a new number when you upgrade.¬†
      • NOTE: DataMax and DataMax eSIMs do not come with any primary phone number. You can purchase a PEN to use voice and SMS with our OneSIM VoIP App
42. How To Use Questions
    • Do I need to change any settings on my phone when going abroad?

      Not Really. If you are planning to use Mobile Data, you will need to enable Data Roaming on your phone. Everything else in modern phones get done automatically.
43. Ordering Questions
    • Can I use OneSimCard service if my phone is locked?

      Yes. There are a few options available if your phone is locked to the carrier that sold you the phone.

      • Try contacting the carrier to see if they unlock it for you.
      • You can purchase a travel phone bundle with the SIM at

                 http://www.onesimcard.com/international-cell-phones/

      You can purchase a MI-FI device with aOneSimCard SIM card (Universal, Expedition or DataMax physical SIM card) at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
44. How To Use Questions
    • How do I make a call using OneSimCard global cell phone service?

      To make a call:

      • Dial¬†00-CountryCode-AreaCode-Number¬†and press the TALK/SEND button.
        Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND. 

      With Europe & More, Univesal and eSIM World that do not use the callback to make a call, you will just get connected.
       
      With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIMs:

      After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

      If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.

      For Physical 3-in-1 DataMax, and DataMax eSIM cards, you can place calls using our low cost OneSIM VoIP service. OneSim VoIP costs much less than traditional voice roaming.

45. How To Use Questions
    • Can I use a OneSimCard phone to send an SMS message?

      Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.

      SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main number of the SIM that starts with 372 will be displayed on the text receiver phone. With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party phone.

      You can also send SMS messages from OneSim VOIP app at much lower rates. Note: for Physical 3-in-1 Datamax and Damax eSIM all SMS messages MUST be sent through the OneSim VoIP App with PEN.


      You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to [email protected], where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

      Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.


      These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

46. How To Use Questions
    • Can I check my Voice Mail from a phone other than my OneSimCard phone?

      Yes. You can access the Voice Mail from other phones.

      First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.

      Once the password is set up, you can dial voice mail access number:

      Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770

      Local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905

      New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.

      IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
      This does not apply to DataMax SIM cards
47. Rates and Cost Questions
    • How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?

      For Universal, Expedition, and eSIM World SIM cards, many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

      Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

      You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

      If you would prefer for the caller to pay for calls made, we recommend they buy Peanuts Prepaid. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

      For Physical 3-in-1 DataMax and DataMax eSIM, if you chose to use SIM VOIP app, your friends and family will call the PEN number you are assigned, so in most cases, there will be no tariff for them to call you, and the cost to receive the call is only $0.01/Minute.

48. How To Use Questions
    • Is there any way to remove the callback ring after I dial a number?

      The  eSIM World, eSIM Asiania, OneSimCard Europe & More and Universal SIM cards do not use the callback to make an outgoing call in over 70 countries.

      Currently, the mobile application to remove the callback on other SIM cards is not available.

49. How To Use Questions
    • How should I send an SMS¬†to get charged only 15 cents per text message?

      There are two ways for SMS message to be sent:

      • From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
      • Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
        Find detailed rate information here.
      Another way to reduce the cost of sending Text is to use the SIM VOIP app and send SMS from the app. This will reduce the cost of sending SMS significantly.


      Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

       

      This does not apply to DataMax SIM cards.

50. eSIM
    • Is there an eSIM App for Apple iOS and Android devices?

      Yes. The 1Sim eSIM app is available at:

      Get it on Google Play



      These apps allow for much easier management of eSIM data plans.

      To connect your eSIM app to your existing web account at www.onesimcard.com, please complete the following simple steps:

      1. Install eSIM app

      2. Log in to the eSIM app using email and password for your current online OneSimCard account

      That is all. You will be able to see the device connected to your web account in the MY SIM Cards menu of your account at www.OneSimCard.com

      Customers who ordered an eSIM directly from the eSIM app do not need to connect the app and their online account at OneSimCard.com as they are already connected.


<<   1   2   3   4   5   6   >>  

© 2006-2024 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved