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11. OneSimCard Rentals
    • Can you provide me with a rental cost example for Alcatel GoFlip phone package?

      Example 1:
      You selected on your order the Alcatel GoFlip package for rental period lasting 1 week and you mailed back the package on time.

      Your rental cost is $19.95 plus round trip shipping.

      Example 2:
      You selected on your order the Alcatel GoFlip package for rental period lasting for 10 days. You were one day late over the rental period.

      Your rental cost is as follows:
      First week:                                 $19.95
      $1.10/day for the next 3 days:     $3.30
      $6.00/day for delay:                   $6.00                           
           Total cost:                            $29.25 Plus Shipping

      Please note that all additional airtime purchased will be charged separately.
12. Rates and Cost Questions
    • Does OneSimCard offer a U.S. Military discount?

      Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
13. OneSimCard Rentals
    • How does the global cell phone rental program work?

      It's actually quite simple to rent a OneSimCard international cell phone phone bundle to use during your travels. Just tell us the date you need the phone and we'll ship a complete package directly to your door. Your package will include a mobile phone programmed with an international phone number, extra battery, charger, international travel plug adapter, holster, OneSimCard User Guide, $5 worth of initial airtime, and a US Mail return envelope. When you return from your trip, simply return the package in the envelope provided - just add postage.

      Update: As of March 5, 2018, all rentals come with a prepaid USPS Priority Mail return label. Simply attach it to the provided return envelope with your rentals inside and drop it off at the nearest post office. It’s that easy!

      When you tell us the country of your travel, we will select the SIM card type for you that offers the lowest calling rates in this country.

14. OneSimCard General Service Questions
    • What phone numbers are included on the global SIM card?

      Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone numbers: European (Estonia) and U.S. numbers. For Canada Customers it is European and Canadian numbers. For Australian customers it is European and Australia numbers and for UK customers it is Estonia and UK Mobile numbers.

      The primary European number is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.

      You can choose your area code for the free 30 day U.S. and Canada PENs. Australia and UK numbers are randomly assigned. You can choose to activate your free PENs when you activate your SIM card or at a later date. Once your free PEN has been activated, it will be active for 30 days unless renewed monthly or yearly for a small cost. If you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can also order those numbers separately.

      You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including:


      Algeria* (+213)
      Argentina (+54)
      Australia (+61)
      Austria (+43)
      Bahrain (+973)
      Belgium (+32)
      Brazil (+55)
      Bulgaria (+359)
      Canada (+1)
      Chile (+56)
      Colombia (+57)
      Costa Rica ( +506)
      Croatia* (+385)
      Cyprus (+357)
      Czech Republic (+420)
      Denmark* (+45)
      Dominican Republic (+1809)
      Egypt* (+20)
      El Salvador (503)
      Finland (+358)
      France (+33)
      Georgia* (+995)
      Germany* (+49)
      Greece (+30)
      Guatemala ( (+502)
      Hong Kong (+852)
      Hungary* (+36)
      Iceland (+354)
      Ireland* (+353)
      Israel (+972)
      Italy (+39)
      Japan (+81)
      Latvia (+371)
      Lithuania (+370)
      Luxemburg (+352)
      Malaysia (+60)
      Malta (+356)
      Mexico (+52)
      Morocco* (+212)
      Netherlands (+31)

      New Zealand (+64)
      Norway* (+47)
      Panama (+507)
      Peru (+51)
      Poland (+48)
      Portugal (+351)
      Puerto Rico (+1787)
      Romania (+40)
      Russia* (+7)
      Singapore* (+65)
      Slovakia (+421)
      Slovenia (+386)
      South Africa (+27)
      South Korea* (+82)
      Spain (+34)
      Sweden (+46)
      Switzerland (+41)
      Thailand* (+66)
      Turkey* (+90)
      UK (+44)
      Venezuela (+58)
      USA (+1)

      * Indicates countries where local government regulations require proof of residency to purchase a PEN. PENs in these countries can be ordered for 6 and 12 month periods; PENs in all other countries are available for 1 month or longer.


      Have phone numbers in as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.

      You can view a complete list of available numbers  here 

      PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number, except for USA, Canada and UK Mobile SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS. Receiving SMS on UK Mobile SMS enabled PEN is free. UK Mobile SMS enabled PEN will not show the outgoing SMS caller ID when used with the Europe & More SIM or the Expedition SIM. It can only show the UK number on the caller ID when used with the Universal SIM.

      Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.

      Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.

      Starting January 1st 2018, OneSimCard offers special new USA - SMS for Bank verifications PENs. These USA and Canada PENs are capable of receiving SMS from most US and Canada financial institutions -most banks, Paypal, credit cards etc, as well as some apps like Uber ( but not from Whatsap).  These numbers are also SIM VOIP capable and will work as a regular US PEN for incoming calls and SMS. SMS received on such PENs can be configured so the copy of the text is always forwarded to an email of your choice. This means that you can receive these Bank, Apps and Institutions SMS not only when you travel but any time by email too. Bank Verifications PENs are ordered separately. You can learn more about these special numbers here.

15. OneSimCard Rentals
    • What would happen if I did not return the phone as scheduled per my order?

      If you do not ship the rental package back as scheduled you will be charged Over the Planned Rental Period daily fees which are specified for you at the time of purchase and could be found here.

      If the rental package is not returned within 15 days after the planned rental period has passed, we will consider the phone purchased and you will be charged for the full cost of the package. Returns will not be accepted after this point regardless of the reason for the delay.
16. OneSimCard Rentals
    • When do you charge my credit card?

      Upon shipping of the rentals, we will charge your credit card the full replacement cost of the rental package.
       
      When the package is returned to OneSimCard, we will issue the credit back to the original credit card for the difference of the replacement cost and the actual cost of rentals based on the rental period ordered and the date returned.
       
      Separate charges will be made for the purchase of additional air-time at the time of recharges (air-time purchase).
17. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial¬† *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.

      18. OneSimCard Rentals
        • How can I set up the Personal Extra Number (PEN) on my rental order?

          Once your order is processed and shipped, you will receive a notification email. At this point, you can log in to your account and:
          1. Activate your SIM card(s) (you should wait to activate until after you receive the package)
          2. Once the SIM is activated, you can set up the PEN. You will see the link on the screen in the Recharge Menu. The PEN activation is done instantly. 

          If you activate the Free US PEN and your travel is under 30 days, it will stay active for the duration of your travel. If you will be traveling for more than 30 days and require the use of the PEN beyond 30 days, you must renew your PEN for a fee before it expires.

          Alternatively, you can order a PEN in your local area or in another country if you require one. 

      19. OneSimCard Rentals
        • What Start Date, End Date and shipping method should I choose when placing my cell phone rental order?

          All orders are shipped out based on the rental Start Date that you enter and your shipping method. The Start Date is the latest day that you will need your phone rental before you leave for your trip (usually a day or two before you leave). The End Date is the day your package must be postmarked by to avoid any late return fees. Rentals will ship out with enough time to make sure you receive your order a couple of days prior to your Start Date.

          For example, if you place your rental order on August 15 with a Start Date of August 30 and choose Overnight shipping, we will ship your package on August 27 so it arrives on August 28.
      20. eSIM
        • Can eSIM be used for Data, Calls and Texts?

          Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting

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