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11. Troubleshooting Questions
    • When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?

      Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.

      To get around this problem, you should try either of these methods:
      • Locate the OneSimCard menu on your phone. (Some phones have it in Applications.)
        Make a call using menu 'Call'.
      • You can also make a call by dialing directly *146*00 Country Code Number#
        For example, to make a call to the USA, you would dial *146*0018574440686# (do not forget to hit pound at the end of the number)
      * is a star character located on the keypad
      Other examples of how to use th *146* dialing prefix if necessary:
      • To check your balance dial¬† *146*099# and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences (it is¬†a¬†star¬†character located on the keypad)
      • Activation of voice mail *146*091# and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
      • To listen to voice mail *146*095# and press the TALK (or SEND) button

      The prefix *146* and # at the end can be used from any phone. However, newer OneSimCard SIM do not require it and you should be able to dial codes directly, 091, 094, 095, 099 or 098XXXX*XX Talk.

      If you have an older SIM and the dialing does not work without entering *146*, please follow these simple instructions to remove the need to dial *146*:

      How to activate compatibility mode:

      1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app and it looks like one of the apps

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

      When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.

12. OneSim VoIP
    • When making an outgoing call how do I select which way the call should go: through regular roaming or through OneSim VoIP?

      To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way, you should make a call from your regular phone dial pad.
13. Troubleshooting Questions
    • What should I do if my OneSimCard phone or SIM card is lost or stolen?

      If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

      To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.

      Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

14. Troubleshooting Questions
    • I just activated my SIM card and can't make a successful test call. What's wrong?

      If you just activated your SIM card and can not make a test call by following the instructions in the user manual, you will likely just need to power off the phone and power it back on again. The phone should automatically re-register with one of our partner networks. Remember, if you answer the test call when it rings you will be charged for the call.
      We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

15. Troubleshooting Questions
    • When I dial following your instructions it does not work. What's wrong?

      This answer applies to SIM cards purchased before January 1, 2017.

      Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.

      It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.

         

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
        Newer SIM Cards: Select Service Code option and follow instructions below:
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

          If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.

           

          iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.


          For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button

          * is a star character located on the keypad
          • To check your balance dial¬† *146*099# and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences
          • Activation of voice mail *146*091# and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
          • To listen to voice mail *146*095# and press the TALK (or SEND) button

          The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.

          We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.


          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.
          Again, this troubleshooting advice might be needed only for older SIM cards.

           

           

      16. How To Use Questions
        • I have a Verizon or Sprint "World Phone"¬†from BlackBerry, Samsung, LG KP series, etc., can I use it with OneSimCard?

          Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

          To make an outgoing call you may need to do the following:

          Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

          To: 9146
          Message: 00 + Country Code + Number

          For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

          To: 9146
          Message: 0015844440686
          After your SMS is sent wait approximately 3-10 seconds. You will get a callback as usual and your call will be connected to the destination number.

           

          Please Note:

          1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

          2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

      17. Rates and Cost Questions
        • How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?

          Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

          Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

          You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

          If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

      18. How To Use Questions
        • How do I recharge using 1SIM Fund?


          First you need to make sure you have funds in your 1SIM Money Fund.

          You can do this by going to your 1SIM Fund menu and adding money from your PayPal, Visa Cards enrolled in Verified By Visa program, Master Card enrolled in the Secure Code program or Bitcoin.

          Once you have money in your fund, then you can add funds to the phone service by one of the following methods:

          To recharge from your onesimcard.com portal:
          1. Go to Recharge Menu and recharge your SIM
            or
          2. Set up auto-recharge in Recharge Settings Menu

          To recharge from the phone using 1SIM Fund:

          Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.

          To recharge from the phone:
          • From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
            You will see 'Please enter PIN' on the screen.
            Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
            For example, if you need to add $50 and the PIN is 8654:
            You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
          • Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
            For example, if you need to add $50 and the PIN is 8654:
            You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
                * is a star character located on the keypad

          Money will be deducted from your 1SIM Fund balance.
      19. How To Use Questions
        • Can I forward calls from my OneSimCard phone to another number?

          Yes. Your OneSimCard mobile number can currently be forwarded to EU, Canada, USA, Russia, Ukraine and Belarus numbers. It's 100% free to forward your OneSimCard phone number to many countries including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com.

          To enable/disable call forwarding from your online account:

          Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.

          To enable/disable call forwarding from your phone:

          Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)

          Newer SIM cards use *81* instead of *081*

          Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.

          If you get an "Unknown Format?" message, dial *146*81*0016175551212#

          To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.

      20. OneSim VoIP
        • Where can I find the settings required to be entered into the OneSim VoIP app?

          Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My SIM Cards menu of your online account.

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